Hudson Reed USA reviews

Hudson Reed USA reviews

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Great product as advertised good quality.

Exposed shower faucet and riser with shower head... Well made product at a very competitive price.
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Review by confirmed purchaser

Speedy service

Using Hudson Reed USA is simple. Wonderful products, easy to use website and fast delivery.
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Review by confirmed purchaser

Can't wait to get my 2 shower heads

Looking forward to experience a rainfall of showers along with the classy beauty they portray .
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Review by confirmed purchaser

very heavy and well made products,unbeatable price

always alittle leary about buying products like this online. I was so impressed with hudson redd products I want to redo other bath
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Review by confirmed purchaser

Great product, bad initial customer service experience - UPDATE

Below is my original review. Those are the facts, but I wanted to update it to reflect the response I received from Customer Service after I made the posting. I received a written apology and assurance that better training of customer service personnel would be implemented. They also pitched a nice little discount at me for the inconvenience.

As I said in my first review, I love the product. That hasn't changed. And I appreciated the efforts the company made in response to my complaint. I will definitely do business with them in the future.
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I've purchased Hudson Reed products before, and I'm a big fan.

One online description of one of the products I recently purchased did not specify the dimensions of the backplate. The illustration and the installation instructions also neglected to specify these dimensions. I wrote in asking for the dimensions: the product was in transit, and my contractor needed the info in order to plan for a shower niche, etc. I had to ask three times, and none of these requests were granted. First I was told that the measurements on the site were in inches. Not what I asked. I asked again for the plate dimensions. This time I was told that the dimensions were to be found in the installation instructions (they were not). The third and final time, I replied that no, the dimensions were not mentioned in the installation instructions, or the product description, or the product line drawing. I actually included screen shots of each of them to illustrate this point, and rule out the possibility that I had overlooked the information. My final response included the very drawing that I had already explained did NOT specify these dimensions, showing that the customer service rep did not read the email, did not look at the images I included, or just didn't care. By this time the product had arrived (the dimensions I asked for are 5" x 11"), so I decided to drop it. But since you ask, the customer service showed ignorance, incompetence, carelessness, inattention and general obnoxiousness. I can't imagine how this rep keeps his job. It really screwed with my build schedule for no good reason I could see. I really expected better from a company like Hudson Reed. Very disappointing.
usa.hudsonreed.com

Reply from usa.hudsonreed.com

Thank you for taking the time to add your feedback.

We are sincerely sorry to hear of the issues.

I have mailed you personally to discuss this further with you.

Kind regards
The Hudson Reed Team
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Review by confirmed purchaser

50/50

I bought a shower panel from Hudson Reed. For the price it wasn't as nice as i expected. The thermostat however works very well. I can not make a full opinion on it right now however because I have to see how it holds up over time. The directions are horrible and so is their customer service. So good luck if for some reason you have to return it. I will say mine was shipped fairly quickly. I'm on the fence with it so far but optimistic. I say if you can find a place with better customer service use them.
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Review by confirmed purchaser

Just Great

On time, great quality not crap.
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Review by confirmed purchaser

We love it!

The 6" shower head arrived promptly in perfect condition. It was easy to install and works beautifully. My wife and I love it. A great improvement over our previous one.
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Review by confirmed purchaser

Great service and easy to work with.

Very accessible and easy to work with. Had an issue with an order and they immediately sent out a replacement part free of chrage. Will look to work with them again in future home development.
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Review by confirmed purchaser

Great shower addition to my bathroom! Love it!

I originally purchased a wall unit from costco, but it never worked. After dealing with poor customer service from the shower manufacturer, i returned the unit to costco for a full refund. Then I purchased a high end unit from Hudson Reed....WOW! it is fantastic with the body sprays, waterfall feature, rain shower and handheld wand. I would highly recommend Hudson Reed.
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Review by confirmed purchaser

AWESOME QUALITY PRODUCTS

I RECOMMEND THIS COMPANY TO YOU AS IT IS IN MY EXPERIENCE, A TOP QUALITY COMPANY.
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Review by confirmed purchaser

Always great items and great value overall.

Always great items and great value overall. Have been your customer for 4 years already and plan on shopping in the future.
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Review by confirmed purchaser

High quality and great service

From the wonderfully designed website with detailed photos and descriptions to the friendly customer service. I can not remember a better internet shopping experience. Thank you I got my part promptly and it was extremely well made.
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Review by confirmed purchaser

Incredible.

I received the radiator in no time at all. It is still packaged as I cannot , due to weather, get a heating or plumbing guy in to get it attached.

will let you know how the product worked.
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Review by confirmed purchaser

high end fixtures awesome price

I was willing to invest in a shower panel with body sprays and found a large selection here. Unfortunately I cannot comment on the product yet since it is still in the box. But this review is on the company and the service overall. Shipping was quick and free. The package was delivered in excelent condition and intact. The description and reviews on the product was very helpful. For a first time home owner and going through my first bath renovations, I am very satisfied.
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Review by confirmed purchaser

Customer service was rude when I called to resolve a shipping problem

After a poor initial customer service experience, I received a call which better represented Hudson Reed. Polite, responsive and ready to do what it took to make me happy.
usa.hudsonreed.com

Reply from usa.hudsonreed.com

Hello Mike, Thank you for your time on the phone with me. I am very sorry for the inconvenience caused with your order. I will chase your delivery and I can assure you the issues will be looked into. Kind Regards, Mariyum.The Hudson Reed USA Team.
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Review by confirmed purchaser

Super Fast Service - Great Product!

The process of working with Hudson Reed was fast and easy. We won't hesitate to use them on our next project.

TriStar Home Services
www.TSHS.com
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Review by confirmed purchaser

Excellent value, good quality, nicely designed and good customer service.

I'm pleased with the 2 exposed shower valve systems that I bought. A excellent value, good quality and nicely put together. Initially I was nervous about ordering--wasn't sure about contacting HR if unsatisfied since the toll free phone number on their website doesn't work and I was unfamiliar with the brand. Happily, I was able to communicate quite well via email with a short wait for the response. Communication was always personal, friendly and consistent with Miriam. The order was processed and shipped rapidly--too quickly! as I changed my mind about my first order and placed a second when I couldn't cancel the first. Returned first without a problem tho I didn't open the box--(would have loved to take a peek just for fun but I didn't want to complicate the return). I would definitely order from HR again-- they have a beautiful selection.
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Review by confirmed purchaser

Quality products with great customer support

Hudson Reed delivers first quality products quickly. Customer support was great resolving issues right away. Quite satisfied with the product packaging and shipping. Everything arrived is perfect condition. If you want a first rate product, see Hudson Reed.
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Review by confirmed purchaser

Rough start but a happy ending

Installing the 3 output thermostat valve was easy and straight forward but had a serious issue with the adapter fitting (which came with the valve) which leaked. It was a slow leak, 1 drop every 15 min, which was enough to delay tile work. After resolving the issue and completing the tiling I ran into an issue with the thermostatic valve. Water stayed at a constant temp. It was a defective thermostat but HR shipped the replacement in 2 days. I had to cut into the new tile in order to replace the new thermostatic valve. After a few plumber and a few calls to HR everything seems to be ok.

usa.hudsonreed.com

usa.hudsonreed.com 30 day money back guarantee

usa.hudsonreed.com are proud to offer all their customers a 30 day money back guarantee if you are not 100% satisfied with your purchase. Enjoy fast delivery and 100% secure shopping with usa.hudsonreed.com

usa.HudsonReed.com

Hudson Reed is a global business, which specialises in the supply of designer radiators, hydronic towel warmers, showers, shower panels and faucets, in contemporary and traditional styles all at lower prices than your local bathroom stores. The price you see for the products on the Hudson Reed US and Hudson Reed Canada websites is the price you pay no added taxes or duty. All our products comply totally with US and Canadian specifications and regulations. Products are shipped by UPS or FedEx from our state-of-the-art warehouse located in Olean, New York. Established 25 years ago, in Burnley, Lancashire, UK, Hudson Reed sells its products through websites in 10 countries. With no expensive shops, showrooms, advertising or brochures, we are able to make luxury bathroom products affordable for 10,000 customers a month.

Visit Hudson Reed USA

Contact information

Call us on: 1-877-778-8460
We live here: United States

Category

Heating

Plumbing

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