Hudson Reed USA reviews

Hudson Reed USA reviews

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8.1
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Review by confirmed purchaser

Yea first order BOO 2nd order

Order from you 2 x first one was great 2nd one no one knew what was going on.
2nd oder maked as in progress after a full week called said they would get back to me no one did. Called again its in transit I will email you the tracking number. Called again no tracking number received, Call again sorry its out of stock we will cancel the order. Said you would send me a cancellation confirmation none received went out and purchased a replacement . Called again asked where is the cancellation notice.
Sorry its in transit?????????????? Can't cancel once it ships. You would have thought I would get the decency of a call. It was being shipped to a apartment that is under renovation by the time I call to tell them to refuse the shipment it was already there. Keeping you\rs since it is better suited but now I have the problem of returning the other one I bought.. So I had the inconvenience of buying a new one and now returning it. Not a very happy customer. Expressed my concern on the last call I though someone would call and at least say sorry....

Not a very good follow up system or public relations .
usa.hudsonreed.com

Reply from usa.hudsonreed.com

Hello Mark, I am very sorry for the inconvenience caused with your order. We moved our warehouse so this unfortunately caused a lot of disruption to stock levels, it meant the system was not accurate.I can assure you this is not normal practice and all orders are delivered with 3-5 working days. I did try to call you to discuss the issues. Again please accept our apologies.Kind Regards, The Hudson Reed Team.
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Review by confirmed purchaser

Wonderful product

I ordered the tower and everything was as the website said it would be. We hired a plumber to install. He said it was a very straightforward installation. Great product!!!
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Review by confirmed purchaser

didn't fit

I bought 3 shower heads but none of them fit since they are not compatible with us standards. Customer support is in England so don't call too late or nobody is there to help you.
usa.hudsonreed.com

Reply from usa.hudsonreed.com

Hello Ulrich, I can confirm the goods are the correct connection for the US. As per our conversation if the items are not suitable for installation in your home please return the goods to us in the original condition and packaging for a refund. Regards, The Hudson Reed Team.
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Review by confirmed purchaser

Problem with my order, but they handled promptly.

I purchased a ceiling mount rain shower head. It was beautiful, sturdy and worth every penny. It came to me however not welded properly. I called customer service and they promptly sent me a new one.
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Review by confirmed purchaser

spectacular

haven't gotten around to installment yet, but i'm sure it's gonna look brilliant.
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Great product as advertised good quality.

Exposed shower faucet and riser with shower head... Well made product at a very competitive price.
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Review by confirmed purchaser

Speedy service

Using Hudson Reed USA is simple. Wonderful products, easy to use website and fast delivery.
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Review by confirmed purchaser

Can't wait to get my 2 shower heads

Looking forward to experience a rainfall of showers along with the classy beauty they portray .
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Review by confirmed purchaser

very heavy and well made products,unbeatable price

always alittle leary about buying products like this online. I was so impressed with hudson redd products I want to redo other bath
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Review by confirmed purchaser

Great product, bad initial customer service experience - UPDATE

Below is my original review. Those are the facts, but I wanted to update it to reflect the response I received from Customer Service after I made the posting. I received a written apology and assurance that better training of customer service personnel would be implemented. They also pitched a nice little discount at me for the inconvenience.

As I said in my first review, I love the product. That hasn't changed. And I appreciated the efforts the company made in response to my complaint. I will definitely do business with them in the future.
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I've purchased Hudson Reed products before, and I'm a big fan.

One online description of one of the products I recently purchased did not specify the dimensions of the backplate. The illustration and the installation instructions also neglected to specify these dimensions. I wrote in asking for the dimensions: the product was in transit, and my contractor needed the info in order to plan for a shower niche, etc. I had to ask three times, and none of these requests were granted. First I was told that the measurements on the site were in inches. Not what I asked. I asked again for the plate dimensions. This time I was told that the dimensions were to be found in the installation instructions (they were not). The third and final time, I replied that no, the dimensions were not mentioned in the installation instructions, or the product description, or the product line drawing. I actually included screen shots of each of them to illustrate this point, and rule out the possibility that I had overlooked the information. My final response included the very drawing that I had already explained did NOT specify these dimensions, showing that the customer service rep did not read the email, did not look at the images I included, or just didn't care. By this time the product had arrived (the dimensions I asked for are 5" x 11"), so I decided to drop it. But since you ask, the customer service showed ignorance, incompetence, carelessness, inattention and general obnoxiousness. I can't imagine how this rep keeps his job. It really screwed with my build schedule for no good reason I could see. I really expected better from a company like Hudson Reed. Very disappointing.
usa.hudsonreed.com

Reply from usa.hudsonreed.com

Thank you for taking the time to add your feedback.

We are sincerely sorry to hear of the issues.

I have mailed you personally to discuss this further with you.

Kind regards
The Hudson Reed Team
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Review by confirmed purchaser

50/50

I bought a shower panel from Hudson Reed. For the price it wasn't as nice as i expected. The thermostat however works very well. I can not make a full opinion on it right now however because I have to see how it holds up over time. The directions are horrible and so is their customer service. So good luck if for some reason you have to return it. I will say mine was shipped fairly quickly. I'm on the fence with it so far but optimistic. I say if you can find a place with better customer service use them.
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Review by confirmed purchaser

Just Great

On time, great quality not crap.
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Review by confirmed purchaser

We love it!

The 6" shower head arrived promptly in perfect condition. It was easy to install and works beautifully. My wife and I love it. A great improvement over our previous one.
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Review by confirmed purchaser

Great service and easy to work with.

Very accessible and easy to work with. Had an issue with an order and they immediately sent out a replacement part free of chrage. Will look to work with them again in future home development.
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Review by confirmed purchaser

Great shower addition to my bathroom! Love it!

I originally purchased a wall unit from costco, but it never worked. After dealing with poor customer service from the shower manufacturer, i returned the unit to costco for a full refund. Then I purchased a high end unit from Hudson Reed....WOW! it is fantastic with the body sprays, waterfall feature, rain shower and handheld wand. I would highly recommend Hudson Reed.
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Review by confirmed purchaser

AWESOME QUALITY PRODUCTS

I RECOMMEND THIS COMPANY TO YOU AS IT IS IN MY EXPERIENCE, A TOP QUALITY COMPANY.
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Review by confirmed purchaser

Always great items and great value overall.

Always great items and great value overall. Have been your customer for 4 years already and plan on shopping in the future.
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Review by confirmed purchaser

High quality and great service

From the wonderfully designed website with detailed photos and descriptions to the friendly customer service. I can not remember a better internet shopping experience. Thank you I got my part promptly and it was extremely well made.
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Review by confirmed purchaser

Incredible.

I received the radiator in no time at all. It is still packaged as I cannot , due to weather, get a heating or plumbing guy in to get it attached.

will let you know how the product worked.
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Review by confirmed purchaser

high end fixtures awesome price

I was willing to invest in a shower panel with body sprays and found a large selection here. Unfortunately I cannot comment on the product yet since it is still in the box. But this review is on the company and the service overall. Shipping was quick and free. The package was delivered in excelent condition and intact. The description and reviews on the product was very helpful. For a first time home owner and going through my first bath renovations, I am very satisfied.

usa.hudsonreed.com

usa.hudsonreed.com 30 day money back guarantee

usa.hudsonreed.com are proud to offer all their customers a 30 day money back guarantee if you are not 100% satisfied with your purchase. Enjoy fast delivery and 100% secure shopping with usa.hudsonreed.com

usa.HudsonReed.com

Hudson Reed is a global business, which specialises in the supply of designer radiators, hydronic towel warmers, showers, shower panels and faucets, in contemporary and traditional styles all at lower prices than your local bathroom stores. The price you see for the products on the Hudson Reed US and Hudson Reed Canada websites is the price you pay no added taxes or duty. All our products comply totally with US and Canadian specifications and regulations. Products are shipped by UPS or FedEx from our state-of-the-art warehouse located in Olean, New York. Established 25 years ago, in Burnley, Lancashire, UK, Hudson Reed sells its products through websites in 10 countries. With no expensive shops, showrooms, advertising or brochures, we are able to make luxury bathroom products affordable for 10,000 customers a month.

Visit Hudson Reed USA

Contact information

Call us on: 1-877-778-8460
We live here: United States

Category

Heating

Plumbing

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