Hudson Reed USA reviews

Hudson Reed USA reviews

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8.1
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Review by confirmed purchaser

Spend the extra money on good brand

Products were cheap with unnacceptable quality. Getting items returned was a pain. Spend the extra money and buy a reputable brand
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Review by confirmed purchaser

High Quality In Every Way

We are doing a complete gut-rehab of our master bath. The Hudson Reed products we've purchased, from valves and shower fixtures to accessory pieces have exceeded our expectations in both quality and design. We did a lot of research and shopping before purchasing; we could not be more pleased.
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Review by confirmed purchaser

Great easy order and fast service

just what i wanted
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Review by confirmed purchaser

Very speedy, and great customer service

While the website said that my part would come within 10 business days, it was really here in 2. One piece came damaged (looks like it happened during shipping) but they quickly sent me a replacement part, and my renovation was not delayed at all.

Great company, very solidly constructed, high quality, beautiful fixtures.
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Review by confirmed purchaser

Quick, easy and a pleasure to deal with.

The website makes it easy to find what you want. They kept to their ship date and everything was as promised. They are a pleasure to work with and we will definitely buy from them again.
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Review by confirmed purchaser

Bang for your buck

I have seen many of these exposed style shower valve and shower head units. This unit from Hudson Reed is a real gem. Definitely quality and well made
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Review by confirmed purchaser

Not as great as I thought

I haven't installed this yet but the hand held shower hose is pretty cheep. Like a big box $20 version. The pipes used are also chrome plated. I'm guessing that they are to go over a copper pipe. The diverter seems weighty. Again, we'll see how it all comes together. The price was unbeatable so perhaps I'll upgrade the hose. Keep you posted.
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Review by confirmed purchaser

Excellent Service

A pleasure to do business with.
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Review by confirmed purchaser

Best Price -Extremely Fast Delivery

Received the well packed equipment in two days. Installed in a day and works great!
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Review by confirmed purchaser

Wrong valves shipped and it was harder than it should have been to get the replacements.

I ordered a hydronic towel heater and the product arrived rather quickly, however, the valves that I ordered were wrong. I had ordered angled valves but straight valves arrived. So I called customer support and was asked to send pictures of my valves as they thought they had sent me the correct valves - an excellent customer experience would have been if the representative would have apologized for sending the wrong valves and immediately sent the correct ones. But in my case I had to prove that a mistake was made. The representative unfortunately gave me an incorrect email address so I was unable to send him the images of the incorrect valves so I had to start the process over. In the course of a few more email interactions finally the correct valves were sent to me but whereas the original product arrived within a few days, it took almost a month for the valves to arrive (granted, the Christmas holidays were in between so that certainly caused a bit of a delay). So all in all, the product is good and in the end the correct valves were sent, unfortunately the process was just harder that it should have been therefore the 3 star rating.
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Review by confirmed purchaser

IT'S VERY HARD TO IMPROVE ON "PERFECTION!"

LOOKING FOR A SHOWER SEAT AND THE BEST ONE, HIGH QUALITY, AND A
RETAILER YOU CAN COUNT ON TO TREAT YOU LIKE ROYALTY? LOOK NO
MORE. YOU HAVE FOUND IT HERE.
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Review by confirmed purchaser

The Most Beautiful shower head

Several years ago I saw this shower head on HGTV and wanted the same one. At that time price for this "Piece of Art" for my shower was a bit dear for my pocketbook. Now after purchasing several other below par shower heads I finally said it was the right time for me to purchase the shower head of my dreams. It was a snap to install (both times) I had to remove the water restricting device the second time around. I am amazed at the quality of the construction of every piece of this shower head. There is NO plastic in the well thought-out design of this terrific shower head (which is a pet peeve of mine, with even the best of companies) even the washer was made with a catch to collect hard water should you need. This is a masterpiece! ! !
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Review by confirmed purchaser

Great Product!

Great Product! Plentiful water stream. All parts included. Loved the way the stream / spray button held its position when faucet was turned off then turned back on. Only negative was the lack of an assembly diagram. Exploded view of hot and cold water supply hose connections around bottom of fixture not included. Fortunately I guessed right the first time without having to remove fixure to reposition the hoses.
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Review by confirmed purchaser

Fast service when I needed to replace a part that probably shouldn't have failed so soon.

The speed the part got to me was worth 5 stars. The cost of the replacement hose for the handheld shower was 3 stars. The fact that I was replacing a part that was only used for 6 months was 2 stars. So far everything else about my purchase from Hudson reed has been great. I'll admit that the cost for the valve and trim makes their product a great value. I'm under the impression the failed hose was a bit of fluke and have found the quality of everything else to be good. The valve in particular I really like. For a failed hose they are getting 3 stars, overall I would give them 4.
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Review by confirmed purchaser

Frustrating experience was quickly resolved.

UPDATE: After posting the review below, the company was very helpful and quick to respond, sent out the missing part ASAP by Fedex, and followed up personally via email. They are also looking into what might be malfunctioning in their phone system to cause the cut-offs. So, in a nutshell, when there is a problem they do try and fix it, we are all human and mistakes do happen - the most important thing when problems arise is to resolve them and try to prevent them happening again, which is what Hudson Reed did in this instance - thank you!!!
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PREVIOUS REVIEW ...
We ordered a radiator from Hudson Reed, and wall brackets were included in the product description, yet the very attractive new radiator arrived without wall brackets. Trying to get through to a human on the helpline is incredibly difficult, because as soon as I pressed the number prompts I was cut off - every time!!! When I finally ignored the prompts and waited on the line throughout the entire menu and awful rock muzak, the person I spoke to denied that I could be cut off at least 3 times and then told me he couldn't help me, but someone would call me back. When no-one called me back I went through the same long wait to speak to a human, then a very nice woman told me she would get the missing wall bracket shipped to me, but that was about two weeks ago and I still have not received the wall brackets. Not even an email to confirm our discussion. That reminds me, I need to start nagging them again. Ugh.
usa.hudsonreed.com

Reply from usa.hudsonreed.com

Hello Sandra, As per our email conversation I can see that the brackets have been delivered to you on the 3rd. I can assure you I am looking into the issue you had with the telephone lines. Again I do apologise for the inconvenience caused.Kind Regards, The Hudson Reed Team.
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Review by confirmed purchaser

Shower seat arrived promptly and in good condition.

The only disappointment I had was that the wall bracket is not really chrome appearing,but instead a bright silver painted finish. I think your description should be modified to reflect actual finish.
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Review by confirmed purchaser

Quality products, amazingly fast delivery.

This is my second order from Hudson Reed - the previous was a pot filler and this one was a hydronic towel warming radiator. The order was processed and delivered in less than a week.
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Review by confirmed purchaser

Awesome Shower...we love it!

It was easy to install, looks great, & better then we expected! Was great doing business with this company!
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Review by confirmed purchaser

exactly what I wanted

be looking for a cast iron register for my bathroom for i long time.
went to many scap yards all I found was junk. found you on google
and found the perfect warmer for my bathroom. nice quality great
looking unit.
Thanks much
AL
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Review by confirmed purchaser

WOW! Modern style at unbelievable prices, real metal, real brass, ceramic disc valves, can't beat them.

Couldn't be happier with the look AND feel of the Hudson Reed products, the look and quality of uber high end stuff at warehouse pricing.

Love it.

usa.hudsonreed.com

usa.hudsonreed.com 30 day money back guarantee

usa.hudsonreed.com are proud to offer all their customers a 30 day money back guarantee if you are not 100% satisfied with your purchase. Enjoy fast delivery and 100% secure shopping with usa.hudsonreed.com

usa.HudsonReed.com

Hudson Reed is a global business, which specialises in the supply of designer radiators, hydronic towel warmers, showers, shower panels and faucets, in contemporary and traditional styles all at lower prices than your local bathroom stores. The price you see for the products on the Hudson Reed US and Hudson Reed Canada websites is the price you pay no added taxes or duty. All our products comply totally with US and Canadian specifications and regulations. Products are shipped by UPS or FedEx from our state-of-the-art warehouse located in Olean, New York. Established 25 years ago, in Burnley, Lancashire, UK, Hudson Reed sells its products through websites in 10 countries. With no expensive shops, showrooms, advertising or brochures, we are able to make luxury bathroom products affordable for 10,000 customers a month.

Visit Hudson Reed USA

Contact information

Call us on: 1-877-778-8460
We live here: United States

Category

Heating

Plumbing

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