ValueBasket.com reviews

ValueBasket.com reviews

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Review by confirmed purchaser

Happy return customer hoping 3 year warranty still holds

I am a return customer after buying the latest Nexus 7 back in Jan. This previous purchase from ValueBasket felt risky given this is not a local NZ web site but attracted my interest with the great product range and promise of best price and warranty. The Nexus arrived a little slower than hoped but was exactly as ordered and my 11 year old birthday boy is happy.

Now my 9 year old boy is getting the same. This review is written 2 days after the order and already ValueBasket have confirmed shipment. So I saved more than 15% on local prices and can track the package until it lands.

My biggest concern or maybe confusion is whether the amazing free 3 year warranty still exists. This is not so clear especially with the option now presented on checkout.
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c'est nul

livraison trop tard SAV nul depuis 2 mois mon portable pas encore réparé tout jour mensonge
28/02/2014 et depuis je n'est pas de nouvelle de mon portable je ne sais pas ou il est je demande des nouvelles a value basket il ne me réponde pas ou il me dise qu'ils ont des problèmes de logistique, j'ai demandé au service après vente de samsung il n'on pas de trace de mon téléphone.
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professionali

veloci nella consegna (come dichiarato da valuebasket), tutto in ordine all'arrivo. prezzi ottimi.
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worst online buying experience ever

took them 10 weeks and a few threats from me to cancel the order to ship my "in stock" item. When i had to send it back because it started falling apart they took 8 weeks to come up with "physical damage is not covered" ..... I still dont have received it back.

Truly my worst online buy experience ever!
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Avoid like the plague!

I bought SoundMAGIC isolating earphones from this company. After only 4 months they didn't work properly any more. After numerous emails back and forth I am no closer to getting the earphones fixed. It is funny that you have to put in your order-ID for the rating and if it is a bad rating they find your order details immediately, but if you want to take advantage of the guarantee they have immense problems to locate these.
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Review by confirmed purchaser

ValueBasket.com! More than just Easter-eggs

I was after a specific pair of headphones for my pc and after a lot of research online I found a few online shops here in New Zealand.
They all varied in price!
They did not all include postage & courier or: inclusive of the price!
I found VB (ValueBasket.com) to be my best option & BV (Best-Value)
Once I had ordered online which was very straight forward, a confirmation email turned up with the orders status, receipt of purchase (with option to print) & they kept me up to date with the movement of the purchase.
VB then emailed me to confirm the package had been picked up by courier and givie me a direct link to the couriers web site, thus making life easy rather than having to search for couriers website.
The order was given a priority delivery at there expense and made New-Zealands customs within 2 days from purchase.
Being Easter Friday (Good-Friday) the couriers are not working But i am sure it would have been delivered today if not being a public holiday!
5/5 to ValueBasket.com, I'll be back again. thank you!
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Review by confirmed purchaser

Une entreprise qui à tout compris pour ces clients de payer le juste prix et rien de plus

Le prix affiché est le prix net. ValueBasket.com est l'entreprise que je recherchais depuis longtemps et je la conseil à tous et à toutes qui veulent faire des économies.
Site bien détaillé, prix clair et livraisons rapide. Rien à redire, en un mot EXTRA.

François( Suisse)
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Review by confirmed purchaser

Best price locally

No hassel, free fast delivery,

This review has been reported to customer service by the company for coarse language.

Customer service is in the process of investigating this review.

Following this investigation, it will either be deleted or returned to Trustpilot.

See our review guidelines here.

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Buono.

Non velocissimi nella consegna, ma il pacco viene sempre segnalato e l'assistenza è piuttosto buona. Tutto ok!
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Hopeless. Wish I'd never come across this company.

Posting here in desperation as they seem to respond to this site.
Still waiting for my refund. This company are hopeless. Seems they can't locate the item that I returned. I have provided them with a post office.co.uk tracking number. I know they have received it. Let's hope I get my money back sometime soon.
Chris and Alastair Green found this review useful
valuebasket.com

Reply from valuebasket.com

Dear Nicola,

Thank you for your time to inform us of your overall feedback on this matter.

Our customer support team will contact you shortly regarding your concerns.

Once again, please accept our sincere apologies for the inconvenience caused
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Review by confirmed purchaser

Cannot be better when you do no wrong

ValueBasket was so easy to use; found what I wanted, ordered and paid for it. Communication was great and then a few days later it was delivered by courier at no extra charge. How can you beat that?
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Review by confirmed purchaser

The best value and reasonable delivery time

I placed my order with valuebasket.com online as I found the best price for the camera that I was after with them. They were £300 cheaper than my local camera shop for the same product.

After placing my order I read some negative reviews of valuebasket and found out that they were based in Australia not in the UK as I firts thought - this was not evident on their website. I began to worry and even looked in to canceling my credit card transaction.

However..... I needn't have woried.

I phoned them the next day expressing some concern over delivery times and after reading slighly negative reviews, I wanted to speak to a human employee for some reassurance. The lady on the phone was obviously based in East Asia somewhere (Hong Kong?) having dialed a UK number - she was pleasant, proffessional and reassured me that they had stock of my product and it was being processed. I received an email 4 days after placing my order stating that my item was ready for shipping and I had been upgraded to their express delivery service at no extra cost. They used DPD couriers who offered a very good tracking service and were able to update me with the exact hour when I would receive my package. The item arrived with me today - 8 days after placing my order. I was very pleased with this.

Although I could have bought the product from my local shop and had it straight away I believe that the £300 saving was worth an 8 day wait. I'd reccomend this company to anyone who wants good value and is not in too much of a rush to recieve their goods. Service was excellent and exactly as valuebasket had said it would be.
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Review by confirmed purchaser

Great service

Great communication when I was worrying about the shipping. Great customer service
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Review by confirmed purchaser

Only delay was after the package reached Auckland and the week end delay in getting the package down to Blenheim. Tracking system was great!

The purchase was very smooth and the tracking system advised me of each step in processing my order. I had not realised the order was being despatched from Hong Kong and the resulting longer despatch period was slightly inconvenient.
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Review by confirmed purchaser

This company has to be the tops.

I could not believe the level of service, from communication on progress of order, to the astounding speed of delivery. I have the item in use at this very time, and I am completely overjoyed by the quality of this product.
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A gamble with your money

After seeing that Valuebasket had the Galaxy Note 3 in stock, I ordered, foolishly without having read the comments here. I was informed immediately that the item was now awaiting delivery to them, then when I queried it that it would be on its way in a couple of days.

The order is now due on Monday - admittedly within their timeframe - just, but the automatic emails and the order status screen and the conversations with the support desk did not match, and hence made ne think that they are scammers.

Even the couriers DPD seem to be chaotic - their website said that the item was in the UK, but when I queried it I was told that it was still in the Netherlands.

I will not recommend Value basket to anyone - they need to get their order processes properly aligned, and tell the truth on their website about stock levels.

I am left with the worry after reading other comments that the phone wil not work in the UK.
valuebasket.com

Reply from valuebasket.com

Dear castr1es,

Thank you for your time to inform us of your overall feedback on this matter.

We can confirm that the parcel was delivered successfully. Again, our apologies for the inconvenience caused and we hope you have a more pleasant experience next time.

Should you have any further queries, please do not hesitate to contact us.
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FRAUD, HARNACK

I payed for my telephone 22/02/14, they sent it only 10/03/14 in 2 weeks, then my parcel was lost, and today it's 11/04/14 and i still don't have it. For any message they answer me, that i'll receive it soon, and they don't give me my money back. So if you don't loose your money, don't buy anything here, you are not protected from fraud.
valuebasket.com

Reply from valuebasket.com

Dear Russo,

Thank you for your time to inform us of your overall feedback on this matter.

Our customer support team will contact you shortly regarding your concerns.

Once again, please accept our sincere apologies for the inconvenience caused.
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Dont touch these guys

Do not touch these guys.

I only ordered from them as they stated they had the item was in stock, I ordered and my credit card was charged immediately. The status of my order was immediately "waiting to be confirmed" which is how it sat for 3 days, I then enquired what was happening, I then got generic response saying processing as of right took 2-4 days for dispatch.

The status of my order was changed to "item out of stock awaiting new stock" however a check of their website says "7 in stock" at which point I cancelled the order, I have been fobbed off with various generic excuses including its now gone to shipping and "its out of our hands"

14 days later Im still awaiting my phone.

The website is a front for a Singaporean operation, they have no stock, they take your money then order the stock off someone else, its quite fraudulent in my book.

Its also fraudulent to advertise on your site you have stock of something and taking new orders when you don't actually have the items in stock.

UPDATE:
valuebasket posted this response:
"Thank you for your time to inform us of your overall feedback on this matter.
Your order was dispatched within 4 working days after it was placed online. "

This is typical of the lies and deceit these guys use, my order was finally dispatched 10 WORKING DAYS after my order was placed, I have their own emails to prove it.

The biggest joke is Ive yet to receive either a refund or a phone 2 weeks after placing my order.
valuebasket.com

Reply from valuebasket.com

Dear Paul Rae,

Thank you for your time to inform us of your overall feedback on this matter.

Your order was dispatched within 4 working days after it was placed online. Meantime we have contacted our courier to stop the delivery and our customer service support team will contact you for further details.

Please accept our sincere apologies for the inconvenience caused.
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Review by confirmed purchaser

Excellent price, good delivery speed and great customer service

I ordered a set of Garmin Vector Pedals on a Sunday night, On the Thursday my account still showed "waiting for stock to be allocated" so I emailed for an update. Got a response within 2 hours and by chance the pedals were due to be sent that day. I got my delivery upgraded to express delivery, was given a tracking code for DPD and an estimated arrival date for the Monday (day 7 after ordering them)

Pedals arrived on Monday from DPD and I am delighted. Have registered the pedals on the Garmin website, fitted them and connected to my Garmin Edge 500. I am getting full power output and it is downloading to Garmin connect and Strava.

I am one happy Customer

ValueBasket.com Details

About ValueBasket.com

ValueBasket.com is a global online consumer electronics retailer which brings trusted and high quality brands and products right to your doorstep and at great prices. ValueBasket.com believes in giving our customers not only value for money, but also in building lasting relationships based upon trust with each of our customers. We know that online shopping should be easy, and at ValueBasket.com we look at things through the eyes of our customers. We believe in building a strong relationship with each person who visits our site through open communication and seeing things from their point of view in order to exceed the expectations of every visitor.

Visit ValueBasket.com

Contact Information

Call us on: www.valuebasket.com/contact
We live here: Hong Kong

Category

ValueBasket.com is ranked 491 out of 529 in the category

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