Perfect product, good communication, longer postage than stated.
Firstly I wasn't aware that the item was coming from outside of the United kingdom, but then again i didn't take it upon myself to research this. The price for my product was SUBSTANTIALLY cheaper than anywhere else and having not read any reviews I purchased it. The money was taken straight away and after the 5 days stated for delivery I started to worry. I contacted the shipping company who had not received the parcel so contacted value basket who said the parcel was at customs and i should receive it early next week (meaning this week). It is now Tuesday and i received it today. I would have received it yesterday but dpd delayed the product due to their own fault. Value basket constantly emailed me with updates and the communication was great. Whilst waiting I read some reviews which worried me massively that my money had been taken and i wouldn't receive my product and then would receive the wrong one. This absolutely wasn't the case, and i advise anyone waiting to chase it up by calling value basket like I did as well as contacting the shipping company. The correct product arrived and i am very happy. My only groan is that the delivery time stated is not even close to reality.