ValueBasket.com reviews

Mieux me parait impossible

Commande sur ce site les yeux fermés, et laisse faire les professionels qu'ils sont.@+

To call it bad is to miss the opportunity to use the word "atrocious"!

Never, under any circumstances, use this firm for anything. I ordered a camera on the strength of reviews that said they delivered quickly and they instantly took the money off my debit card without dispatching the goods. I believe that action is illegal. They have consistently fobbed me off with what are now clearly stock responses and have made no effort to return my money. The level of service would genuinely embarrass an internet fraudster who was ACTUALLY stealing my money. I would have gone for the 2 star button but the form nature of the response and the clear intent to hold MY money as long as possible merits only 1 star. I have extensive e-mail trails to prove what I say is true. They may deliver something on time but I doubt it. I am mainly angry with myself for falling for it. I am nearly £900 down. Don't be next.

09/05/2013
Let me just add the comment from the company on this and every other review also seems to be a stock response. Big of them to return my money when they should never have taken it in the first place.

Simon Fox found this review useful

23 April 2013

Reply from valuebasket.com

Hello John,

Thank you for your review, and we do apologise for the delays with your order. I can confirm your refund has been completed as requested, and funds should be back in your account. If there's anything at all we can be of further assistance with, please do let us know.

Kind regards,

Angel Liu
ValueBasket.com

No idea what this company is up to, absolute scam

Ordered a go pro on the 11th April 2013 showing plenty in stock, called a few days later to check how delivery was getting on and was told to check their website, not very helpful, left it the weekend called back today was told they weren't sure when the camera was going to be shipped, I asked where it was coming from, they couldn't tell me, asked who I was talking to and where? Hong Kong?? Although I phoned the number for the Great Britain contact on their website! Lost patience by then! Took as many details as I could reported to trading standards and contacted my bank informing them that the transaction was fraudulent. Stay away from this company!

Elizabeth Lavender, Tat Dreimane and Simon Fox found this review useful

23 April 2013

Reply from valuebasket.com

Hello Marco,

Thank you for your review, and apologies for the delays experienced with your order. The cancellation has been processed as requested, and funds should be back in your account shortly.

Kind regards,

Angel Liu
ValueBasket.com

TERRIBLE ...RIP OFF.....DO NOT USE!!!!!! BAD EXPERIENCE!!!!

Ordered and paid for a Sony bridge camera on the 18th March, to date i have received nothing!.......Customer service is shocking, they just repeat from a book they all say the same thing.
They will not give you an actual delivery date..I have now tried to cancel this order and it seems they are saying it will be delivered this week, but it has not been shipped as yet.!!!!!!!!!!
think it is all a scam to bank customers money. Now i will need to try and get my money back...saved for months for this camera!!!! WOULD NOT RECOMMEND TO ANYONE...PAY A BIT EXTRA AND BUY FROM THE UK

John Ritchie, Simon Fox and Tom Arnold found this review useful

Product delivered as advertised and within timeframe.

Product delivered as advertised and within timeframe.

commande rapidement honorée à un excellent prix, à recommender +++

commande rapidement honorée à un excellent prix, à recommender +++

Excellent Service

Really good service. My camera was delivered in 7 days and it was easy to track. Will definitely use the site again

Not great customer experience - must do better!

Looking for a very specific purchase (black cookoo watch) that wasn't available on my trusted Amazon, I did a Google shopping search for said item and ValueBasket came up trumps. Ordered the product from the website which all seemed fine and painless like I'd expect. However, tried to change the delivery address and couldn't so ordered it then called to as it be changed; this turned out to be a painful experience, and I ultimately gave up. Then having received no update on where my product was for a working week, I logged in to find the delivery status was ON HOLD, I called customer service and they told me the account was on hold due to the request to deliver to another address. I said that I had explained that, due to their ridiculous policy, I had confirmed I would accept delivery to home. Now I've wasted a week. Surely the request for delivery to people's work addresses is pretty normal? Sorry that I have to, like lots of normal people, work for a living, and can't justify staying in all day on the off chance I might have something to delivered to my house during the working day!

Come on, get your act together ValueBasket and get my gadget to me pronto!

Following the above, I'm now told I cannot have the product, except in a colour I don't want.

I've had enough! Let's see if cancelling my order is as difficult!

Elizabeth Lavender and Simon Fox found this review useful

23 April 2013

Reply from valuebasket.com

Hi Paul,

Thank you for your review,and we do sincerely apologise for the experiences with the change of address and subsequent issues in regards to the availability of the item in the chosen colour.

For any change of delivery, I understand that the process may seem troublesome however we do this in the best interest of our customers in order to prevent fraudulent requests, which admittedly does happen on occasion. Nonetheless, we will take the experiences described in this review and see if we can come up with a better solution. For future reference, address changes are allowed and can be done when using Paypal.

As for the cancellation request, this was completed within 2 days and funds should be back in your account already. If there's anything at all we can be of further assistance with, please do let us know.

Kind regards,

Angel Liu
ValueBasket.com

Poor customer service

I am actually surprised to read all of these reviews about Valuebasket being slow in delivery.

I placed my order on 8 April 2013 and right after payment, I read that delivery will only happen within 5-7 days, which was weird for me because I saw from the website that it represented to be 3-5 business days.

Knowing that the camera will not arrive in time for me (I needed it on 12 April 2013 for a friend's bday present), I proceed to cancel my order. I send in the ticket and they replied me telling me that it is at verification stage and there is nothing that they can do but once it has been verified, they will proceed with the cancellation.

I checked on my order today and saw that the status is 'allocated and will be shipped'.

I was shocked because I specifically send them a request to cancel my order. Even veluebasket own website gave me instructions on how to do that and I followed. So I wrote to them again on this. The customer service officer even dared to reply me telling me that it has been upgraded to express delivery and cancellation could not be done anymore.

I was really unhappy and this goes to prove how bad their customer service is, They promised and said it will be cancelled but it did not happen. It even amazed me that there are so many reviews about delay in delivery. What an irony. I do not want them to deliver and yet they are trying their best to deliver it to me.

I hope anyone who is reading this will be extra careful when you decide to buy from valuebasket because if anything happens, their customer service is there but hey, they do nothing.

Elizabeth Lavender, John Ritchie and Simon Fox found this review useful

19 April 2013

Reply from valuebasket.com

Hello E Yin Hee,

Thank you for your review. Do note we adrvertise 3-5 business days for shipping, with 7-10 days for delivery. This information can be found on all our product listing as well as our shipping page locate at http://www.valuebasket.com/display/view/shipping.

In regards to your cancellation request, we do apologise for our response however we can confirm cancellation was completed a requested.

Kind regards,

Angel Liu
ValueBasket.com

Headline grabbing prices. Scamtastic service.

I really don't understand the business model of valuebasket.com. It is a basket case of misinformation and misleading website.

Communication is polite and timely but there is no commitment to actually deliver.
I've been waiting a month for delivery and am still non the wiser. They brush away any complaint or request for info with stock replies and meaningless rhetoric.

Is it some elaborate scam, trying to keep hold of customers cash for as long as possible?

Utterly bizarre.

I can't these guys will be around long...they certainly don't deserve to be.

In the end I bought my Sony HX200V from procamerashop.co.uk for virtually the same price and got it next day. Thanks guys :)

*edit*
The response below just serves to confirm the modus operandi of valuebasket.com. I suspect they'll still be using the Easter excuse next Christmas!

Ollie Drackford, Elizabeth Lavender and John Ritchie found this review useful

19 April 2013

Reply from valuebasket.com

Hello Simon,

Thank you for your review. We do apologise for the delays on your order during the busy Easter period. Having said this, your cancellation request has been completed and the funds have been returned to your account.

Kind regards,

Angel Liu
ValueBasket.com

Terrible terrible delivery - 3 weeks & counting.

The price looks great, but you are much better off paying a bit more to actually get your order. Quick to take your money, slow to non-existent in their delivery.

I have waited over three weeks (not including weekends and holidays) for my order, which I require for a trip in one weeks time. I can guarantee it won't be delivered in that time - however I have no time left to cancel and replace the order - so i'm stuck hoping for a miracle. Thanks for that value basket - you have ruined an opportunity for me to document an incredibly important trip.

Their Customer service gives you the same story each time 'high demand etc' which is clearly a load of rubbish. Their website by the way, still shows that stock is available - so be warned, apparently it is not.

Go with someone else, these guys are awful - I'd love to give more of a review about the product; however , as I don have this I am unable to do so.

Oliver

Simon Fox, E Yin Hee and Elizabeth Lavender found this review useful

19 April 2013

Reply from valuebasket.com

Hello Ollie,

Thank you for your review, and apologies for the delays experienced.

Having received your request, cancellation has been processed and the funds should have reverted back to your account. Should there be any further queries in regards to your order, please do not hesitate to let us know.

Kind regards,

Angel Liu
ValueBasket.com

Inadmissible, site frauduleux

J'ai effectué une commande sur leur site et après m'avoir confirmer que la commande était bien passer je reçois un mail me demandant des justificatifs afin de vérifié mon identité ==> justificatif de domicile ainsi que pièce d'identité .
Après leur avoir fait parvenir ces justificatifs, je reçois un nouveau mail m'indiquant que qu'ils annule ma commande.
Mais avant ça il ont bel et bien débité mon compte bancaire et j'attend encore mon remboursement après déjà 1 semaine.
Malgrès plusieurs demande sur leur site concernant ce remboursement non effectué, je reçois toujours la même réponse ==> Veuillez vous adressez à votre banque.
Je déconseille fortement d'effectuer quelques commande que ce soit sur ce site.
Il est inadmissible de voir que des site comme celui ci existent.

Simon Fox found this review useful

site sérieux

envoi rapide à recommander

Good Price Offered - Terrible Service

I purchased a camera worth almost $2000. I emailed two weeks later asking where it was, it had not been shipped yet. They offered a free $20 cleaning kit and said they would have it delivered in 7 days. 2 weeks later I email again seeking the whereabouts of my camera, it had not been sent, apparently they had been waiting for me to send an email to confirm that I would accept the free gift, so I emailed accepting. A week later my order had still not been shipped, and I again had to email to find out. They told me they were out of stock and I would have to wait until the next shipment came in. It was at this point I cancelled my order and sought the camera elsewhere. Very disappointed!!!

Ollie Drackford, Simon Fox and Elizabeth Lavender found this review useful

16 April 2013

Reply from valuebasket.com

Hi Shaun,

Thank you for your review, and we once again apologise for the delays experienced with your order in the lead up to Easter.

Having said that we've refunded your order as requested and it should back in your account as of writing.

Kind regards,

Angel Liu
ValueBasket.com

Simple et efficace

J'ai eu mon appareil photo une semaine après la commande, (sachant que je l'avais commandé un samedi où le lundi suivant était férié) et l'ai reçu juste avant de partir en voyage. Très bon service, même si le suivi était je trouve plutôt faible (je ne pouvais qu'attendre les mails que l'on m'envoyait). Mais bon, je trouve déjà très bien que l'on ne soit pas obligés de s'inscrire sur le site pour y commander.

WASTE OF TIME - DON'T USE!

I ordered a Ipad mini on 19th March, within couple of days the status changed to "Your order is being made ready" - been there since almost 3 weeks.
terrible delivery service! order canceled.
Do not use this company they are a waste if time!

Ollie Drackford, Simon Fox, Elizabeth Lavender and John Ritchie found this review useful

12 April 2013

Reply from valuebasket.com

Hi Edyta,

Again apologies for the delays experienced with your order during the busy Easter holiday period. Your order has been cancelled and refunded as requested this morning, and funds should be back on your account soon.

Kind regards,

Angel Liu
ValueBasket.com

VERY slow to send items

I ordered a Galaxy Note 2 LTE on 14th March, within couple of days its status changed to "Your order is being made ready" - been there ever since (over 2 weeks on). I have spoken twice and given same response - heavy demand is delaying despatch from their warehouse BUT several people here report receipt within few days of order - so that seems odd unless my order is less important despite it being in stock. They promised me last week that it would be sent before end of that week, but today stated will sent by end of next week using expedited delivery in view of delay (3 days is not expedited in my book as that puts 'expected' delivery to about 16th April). In other words they are saying delivery will take one whole month from order despite being in stock? Their excuse is that the warehouse is too busy to have sent phone for over 3 weeks - doesn't smell right - personally I would avoid this seller in future.

Ollie Drackford, Simon Fox, Elizabeth Lavender and John Ritchie found this review useful

12 April 2013

Reply from valuebasket.com

Hi Mark,

Thank you for your revieww, and we do apologise for the delays experienced during the Easter Holiday period. I can now that your order has recently been delivered and signed for, so if there's we can do to assist you (whether it be technical, how to use etc) please don't hesitate to let us know.

Kind regards,

Angel Liu
ValueBasket.com

Great Price - NO COMMUNICATION OR DELIVERY!!!!!!

I ordered an ASUS VIVO Tab, WIFI & 3G - was looking for ages for one and saved up to spend the £600. Ordered on 17th March - spoke to them on 28th March and they confirmed that due to Easter break it wouldnt be delivered within their 10day target. I accept this but when I ordered there was 6 instock, and so I was expecting that by today 2nd April would get the email regarding delivery - nothing all day, tried to call them and phone line cant be connected, and no way to email them - very unhappy as they have £600 of my money and I dont know what is happening, I go to China on 13th April and I'd hoped I would be well aquainted with it - currently Im not sure if i will even get it! - VERY VERY UNHAPPY

Ollie Drackford, Simon Fox and Elizabeth Lavender found this review useful

Looks like great value - terrible delivery service - order cancelled

I placed order 21st March, it didn't change from order placed to being handled until 27th March. 1st of April still order being handled so I chased it, to be told due to over demand that it would not be shipped until next week.

At the point I ordered it showed 6 in stock, then during this period it went up to 11 now it's at 4.

At no point was I advised of the delay until I queried order status.

So I asked for order to be cancelled, which they did but it would take 7 working days for refund to show on credit card. I won't be ordering through them ever again and I'd recommend no-one else does.

The only upside was service centre was quick to reply to when contacted.

Simon Fox and E Yin Hee found this review useful

12 April 2013

Reply from valuebasket.com

Hi Phillip,

Thank you for your review, and we'd like to apologise for the delays in shipping your order out as well. Upon cancellation, we've managed to refund your order within 4 days, so this should have already back on your account.

Kind regards,

Angel Liu
ValueBasket.com

A WASTE OF TIME - DON'T USE!!!!!!!!!!!!!!!

Placed my order for a Go Pro camera on 17th March - Value Basket had stock so I expected deliveriy in a week or so. After a week I sent an email to find out what was going on as my order had not been dispatched.

Another week has gone my and there is still no change to my order status.

Do not use this company they are a waste if time and tell you lies.

Chris Chamberlain, Simon Fox and Elizabeth Lavender found this review useful

12 April 2013

Reply from valuebasket.com

Hi David,

Thank you for your review, and our apologies for the delays experienced with your order.

Having said this, your orders has been cancelled as requested, and funds should be back on your account.

Kind regards,

Angel Liu
ValueBasket.com

Buyer Beware dont waste your time

I originally ordered my Asus transformer Tablet through this company. Although listed as in stock the delivery was slow as the item was not in stock.

The item turned up broken. Six weeks later i am still getting the run around 'saying they are waiting from an update from the returns department.

I am about to commence legal action against this company to recover my funds

In a few words .....look elsewhere for whatever it is your buying there are more honest companies out there

Simon Fox found this review useful

05 April 2013

Reply from valuebasket.com

Hi Ivan,

Thanks for your review, and apologies for the delays in getting the RMA item processed. I can see we had some problems identifying which customer the RMA item belonged as the waybill might have been overlooked, but as you know this has been sorted now and a refund will be processed shortly as requested.

Thanks for you being so patient with us.

Kind regards,

Angel Liu
ValueBasket.com

Great Price, terrible despatch and delivery.

The price was the best, unfortunately despite showing ample stock on the web-site the delivery kept being pushed back. Despite despatch promise of 3-5 days and delivery 7-10 days after 2 weeks I cancelled my order after being told it would not be despatched for another week. I ran out of patience.

Simon Fox found this review useful

Excellent service and good communications

I had never heard of Value Basket until a colleague told me and I am very glad he did. I am happy he did and I am happy to pass the message on as the service from Value Basket and the communications was excellent.

Well done Value Basket

Avis de satisfaction

J'ai commandé un appareil photo Canon 650d boitier nu.
Prix intéressant, délais respecté, matériel en parfait état.
Je ne regrette pas ce premier achat, et je peux le recommandé sans aucun soucis.
Je ferai une remarque concernant une seule notice technique EN ANGLAIS.
J'en ai fait part à la société qui a pris ma demande en considération et qui s’est engagée de m'envoyer rapidement une notice en français.
C'est pour cette raison que je n'ai pas mis 4 étoiles, car je ne peux pas exploiter mon appareil dans les conditions optimum.

Très bon rapport qualité prix

Très satisfait par le sérieux et les prix !

Great buying experience!

Purchased my item on a thursday night, it arrived at my doorstep monday morning! I could not be happier! May I add this was coming from Hong Kong to Melbourne Australia! Completely satisfied with my purchase! The items are genuine! I even registered my product on the manufactures website and everything cleared as being a genuine product!

Super safe online experience and it's free shipping!

Item hadn't been sent after 17 days. Cancelled order

Ordered a Tascam digital audio recorder on March 3rd 2013. Required for March 21st gig. Ordered was confirmed. I received a couple of emails asking me to review the product but hadn't received it yet. No other communication. On March 14th I checked my order on-line to see that it was "Processing". Contacted them via email and they apologised for slow despatch and upgraded me to fast delivery. March 19th, still no item and order still says "Processing". Another email request and I again they apologise and say they will upgrade me to fast delivery??? Hadn't even been sent yet. I cancelled order, jumped on a bus to city centre and paid an extra 20euro for one...in my hand...from a local business. Well worth it.
Haven't checked to see if I have been charged by them yet, awaiting their response. I don't recommend Valuebasket.

Simon Fox and John Ritchie found this review useful

25 March 2013

Reply from valuebasket.com

Hello Des,

Thank you for your review. Having looked into your order, I wish to offer our apologies for the delays in processing during the lead up to the busy Easter holidays. With this said however, I can confirm we've processed your cancellation and funds should be returned to your account soon. If there's anything at all we can be of further assistance with, please do let us know.

Kind regards,

Angel Liu
ValueBasket.com

good value, fast and efficient

I had a few doubts when I read some reviews but my experience was nothing but positive. My order (for a mobile phone) was upgraded to priority despatch and I received the goods within a week. At all stages of the purchase I was updated via email and I would have no hesitation in recommending Value Basket.

My best Ebay experience to date. Great store and service.

The item I received was a great price, well packaged, and arrived to Australia in less than a week. The communications were clear and professional as was the service. I would have no hesitation shopping with them again and recommending them to friends.

great service

kept me informed about my purchase, told when it was going to be delivered. very happy with the product, thank you

Got the headphones super quick, and very happy

My son loves the turtle beaches.....Saved about $100 so i am happy too....

Good value for money and excellent service

really enjoying camera , great buying experience

BEST AND LOWEST PRICE ON THE NET.

I had done quite a lot of searching for the lowest price on the internet for my Samsung NX1000 camera.
No one else came close to the price offered by Valuebasket and to make the deal even sweeter, they also gave me free express shipping with a tracking number.
I received my camera within 3 business days of placing the order for it.
I couldn`t ask for anything more....very happy with my purchase and Valuebasket.

Super fast delivery, and as described

I stayed in UK for 1 month as a tourist and I was looking for the new Xperia Z purple color unlocked but I had no luck to buy it from O2 shops cause purple color was exclusive to O2 and they were selling it locked to their network, until I gave up and decided to buy it online. Fortunately there was one website which is ValueBasket offering Xperia Z purple unlocked. I decided to take a risk with a 530 pound and buy the phone from a not well known website and after just 10 days I was playing with the phone...I've got a nice experience dealing with these guys....so it's your call people.

Always come up trumps for value & product

This is the third purchase I have made through valuebasket.com, each time the item has been delivered ahead of my expectation and communication was spot on! The value is excellent with a great selection - I will use and use again whenever I do my online shopping, after all an average 20% saving against many other retailers is what it's all about - thanks valuebasket.

aucun souci !

aucun problème dans ma commande value basket, comme la dernière fois la livraison avait pris du retard, cette fois ci ma commande a été placée en prioritaire, livrée en 3 jours.

need to improve shiping

your website is useless after purchasing is done. Just do a NZ courrier website and let us track it our selfs. As i said before you sites package tracking is useless.

Simon Fox found this review useful

14 March 2013

Reply from valuebasket.com

Hi thec,

Thank you for your review.

I've just reviewed the shipping details sent to your email and indeed there seems to have been some sort of error, as we normally have all the tracking details included. Once I have an update on what went wrong, we will be in touch. Please accept our apologies for any inconvenience this may have caused.

Kind regards,

Angel Liu
ValueBasket.com

Fab Customer Service! Will Buy Again!!

I ordered a Nikon Coolpix P510 from Valuebasket, the colour I wanted was out of stock but Valuebasket emailed me to let me know my options and then they sent me the chosen camera by express delivery free of charge as I needed the camera for a holiday. They were very quick to reply to my emails and gave me great customer service.

Ian Sharpe found this review useful

Good trader to deal with

Goods turn up in good working conition

Fantastic

Like many others I was nervous about ordering from this company. However, I ordered on a Sunday evening. My product was shipped from Hong Kong on the Tuesday and delivered to me on the Thursday.
Unbelievably good service!