ValueBasket.com reviews

ValueBasket.com reviews

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Review by confirmed purchaser

Une entreprise qui à tout compris pour ces clients de payer le juste prix et rien de plus

Le prix affiché est le prix net. ValueBasket.com est l'entreprise que je recherchais depuis longtemps et je la conseil à tous et à toutes qui veulent faire des économies.
Site bien détaillé, prix clair et livraisons rapide. Rien à redire, en un mot EXTRA.

François( Suisse)
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Review by confirmed purchaser

Best price locally

No hassel, free fast delivery,

This review has been reported to customer service by the company for coarse language.

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Buono.

Non velocissimi nella consegna, ma il pacco viene sempre segnalato e l'assistenza è piuttosto buona. Tutto ok!
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Hopeless. Wish I'd never come across this company.

Posting here in desperation as they seem to respond to this site.
Still waiting for my refund. This company are hopeless. Seems they can't locate the item that I returned. I have provided them with a post office.co.uk tracking number. I know they have received it. Let's hope I get my money back sometime soon.
valuebasket.com

Reply from valuebasket.com

Dear Nicola,

Thank you for your time to inform us of your overall feedback on this matter.

Our customer support team will contact you shortly regarding your concerns.

Once again, please accept our sincere apologies for the inconvenience caused
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Review by confirmed purchaser

Cannot be better when you do no wrong

ValueBasket was so easy to use; found what I wanted, ordered and paid for it. Communication was great and then a few days later it was delivered by courier at no extra charge. How can you beat that?
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Review by confirmed purchaser

The best value and reasonable delivery time

I placed my order with valuebasket.com online as I found the best price for the camera that I was after with them. They were £300 cheaper than my local camera shop for the same product.

After placing my order I read some negative reviews of valuebasket and found out that they were based in Australia not in the UK as I firts thought - this was not evident on their website. I began to worry and even looked in to canceling my credit card transaction.

However..... I needn't have woried.

I phoned them the next day expressing some concern over delivery times and after reading slighly negative reviews, I wanted to speak to a human employee for some reassurance. The lady on the phone was obviously based in East Asia somewhere (Hong Kong?) having dialed a UK number - she was pleasant, proffessional and reassured me that they had stock of my product and it was being processed. I received an email 4 days after placing my order stating that my item was ready for shipping and I had been upgraded to their express delivery service at no extra cost. They used DPD couriers who offered a very good tracking service and were able to update me with the exact hour when I would receive my package. The item arrived with me today - 8 days after placing my order. I was very pleased with this.

Although I could have bought the product from my local shop and had it straight away I believe that the £300 saving was worth an 8 day wait. I'd reccomend this company to anyone who wants good value and is not in too much of a rush to recieve their goods. Service was excellent and exactly as valuebasket had said it would be.
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Review by confirmed purchaser

Great service

Great communication when I was worrying about the shipping. Great customer service
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Review by confirmed purchaser

Only delay was after the package reached Auckland and the week end delay in getting the package down to Blenheim. Tracking system was great!

The purchase was very smooth and the tracking system advised me of each step in processing my order. I had not realised the order was being despatched from Hong Kong and the resulting longer despatch period was slightly inconvenient.
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Review by confirmed purchaser

This company has to be the tops.

I could not believe the level of service, from communication on progress of order, to the astounding speed of delivery. I have the item in use at this very time, and I am completely overjoyed by the quality of this product.
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A gamble with your money

After seeing that Valuebasket had the Galaxy Note 3 in stock, I ordered, foolishly without having read the comments here. I was informed immediately that the item was now awaiting delivery to them, then when I queried it that it would be on its way in a couple of days.

The order is now due on Monday - admittedly within their timeframe - just, but the automatic emails and the order status screen and the conversations with the support desk did not match, and hence made ne think that they are scammers.

Even the couriers DPD seem to be chaotic - their website said that the item was in the UK, but when I queried it I was told that it was still in the Netherlands.

I will not recommend Value basket to anyone - they need to get their order processes properly aligned, and tell the truth on their website about stock levels.

I am left with the worry after reading other comments that the phone wil not work in the UK.
Jeremiah found this review useful
valuebasket.com

Reply from valuebasket.com

Dear castr1es,

Thank you for your time to inform us of your overall feedback on this matter.

We can confirm that the parcel was delivered successfully. Again, our apologies for the inconvenience caused and we hope you have a more pleasant experience next time.

Should you have any further queries, please do not hesitate to contact us.
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FRAUD, HARNACK

I payed for my telephone 22/02/14, they sent it only 10/03/14 in 2 weeks, then my parcel was lost, and today it's 11/04/14 and i still don't have it. For any message they answer me, that i'll receive it soon, and they don't give me my money back. So if you don't loose your money, don't buy anything here, you are not protected from fraud.
Jeremiah found this review useful
valuebasket.com

Reply from valuebasket.com

Dear Russo,

Thank you for your time to inform us of your overall feedback on this matter.

Our customer support team will contact you shortly regarding your concerns.

Once again, please accept our sincere apologies for the inconvenience caused.
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Dont touch these guys

Do not touch these guys.

I only ordered from them as they stated they had the item was in stock, I ordered and my credit card was charged immediately. The status of my order was immediately "waiting to be confirmed" which is how it sat for 3 days, I then enquired what was happening, I then got generic response saying processing as of right took 2-4 days for dispatch.

The status of my order was changed to "item out of stock awaiting new stock" however a check of their website says "7 in stock" at which point I cancelled the order, I have been fobbed off with various generic excuses including its now gone to shipping and "its out of our hands"

14 days later Im still awaiting my phone.

The website is a front for a Singaporean operation, they have no stock, they take your money then order the stock off someone else, its quite fraudulent in my book.

Its also fraudulent to advertise on your site you have stock of something and taking new orders when you don't actually have the items in stock.

UPDATE:
valuebasket posted this response:
"Thank you for your time to inform us of your overall feedback on this matter.
Your order was dispatched within 4 working days after it was placed online. "

This is typical of the lies and deceit these guys use, my order was finally dispatched 10 WORKING DAYS after my order was placed, I have their own emails to prove it.

The biggest joke is Ive yet to receive either a refund or a phone 2 weeks after placing my order.
Jeremiah found this review useful
valuebasket.com

Reply from valuebasket.com

Dear Paul Rae,

Thank you for your time to inform us of your overall feedback on this matter.

Your order was dispatched within 4 working days after it was placed online. Meantime we have contacted our courier to stop the delivery and our customer service support team will contact you for further details.

Please accept our sincere apologies for the inconvenience caused.
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Review by confirmed purchaser

Excellent price, good delivery speed and great customer service

I ordered a set of Garmin Vector Pedals on a Sunday night, On the Thursday my account still showed "waiting for stock to be allocated" so I emailed for an update. Got a response within 2 hours and by chance the pedals were due to be sent that day. I got my delivery upgraded to express delivery, was given a tracking code for DPD and an estimated arrival date for the Monday (day 7 after ordering them)

Pedals arrived on Monday from DPD and I am delighted. Have registered the pedals on the Garmin website, fitted them and connected to my Garmin Edge 500. I am getting full power output and it is downloading to Garmin connect and Strava.

I am one happy Customer

This review has been reported to customer service by the company for missing proof of purchase.

Customer service is in the process of investigating this review.

Following this investigation, it will either be deleted or returned to Trustpilot.

See our review guidelines here.

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Review by confirmed purchaser

great service, great price, great experience!

The website is easy to use and the prices are good. The one real draw card for us to buy from Valuebasket was the 36month warranty on the phones we bought. the first order took awhile to arrive, but the second order was really fast. we ordered two of the same phone, and the first one came with no paperwork, the second one came with some but nothing clearly outlining the 36month warranty. I think it would be better if the phones were shipped with clear receipts and warranty information specific to that item
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Molto molto lenti !!!!

Ho acquistato un LG G2 da 32giga a 349,00 euro il 25 marzo 2014 ad oggi 9 aprile 2014 ,mi dicono che la mia spedizione e in forte ritardo ,quando gente che qui su questo forum ha comprato 5 giorni dopo e gli e arrivato 2 giorni fà, ha ricevuto pure uno sconto di benvenuto cosa che io non ho ricevuto in più vedo che oggi è sceso di prezzo .Sto ancora aspettando. Sinceramente parlando non mi sento di consigliare questo sito visto i tempi di attesa .
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Tutto perfetto!

Visti i prezzi anche io ero titubante ma devo dire impeccabili in tutto ...
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Too slow, too complicated, too international - never again

When I was looking for a certain product, the website valuebasket popped up. At first glance it seemed to be a local website from my country - having a local top level domain, local currency and a national phone number to get in touch. It takes a little clicking here and there, to find out that valuebasket is actually a international shop.

I have placed an order for a product that was marked as being "in stock" - that was 10 (ten!) days ago.
After a very annoying verification process (that is not outlined anywhere during the order and registration process) nothing happened and currently my order is "in the queue".
For about 10% more, I could have picked the product up in a store nearby. - I should have!
I will make sure to stick to local shops and distributors. While I don't expect next day deliveries, I do expect to have my orders within a few days - especially if the product is marked as being "in stock".

Update: 24.4.2014
Item is still not shipped. Another remark about their order tracking system: it is not existent. You have to login to your account and manually check the status of an order. There are no notifications whatsoever when the status changes. Also: There is no visible history of any status changes. You only see the latest status.
Customer feedback and interaction is outsourced with another company/system. It is neither related nor connected to their own system which means, users have to sign up for yet another account and manually name the related order numbers.
Jeremiah found this review useful
valuebasket.com

Reply from valuebasket.com

Dear MacSebi,

Thank you for your time to inform us of your overall feedback on this matter.

Our customer support team will contact you shortly regarding your concerns.

Once again, please accept our sincere apologies for the inconvenience caused.
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Spedizione velocissima, prezzo eccezionale !!!

Ero un tantino preoccupato leggendo alcune recensioni su internet, ma mi sono dovuto ricredere.

Ho acquistato il 31/03/2014 sul sito valuebasket.it uno smartphone LG G2 32GB al modico prezzo di 337,00 euro (349,00 € -12,00 € sconto benvenuto), mi è stato consegnato dal corriere il gg 07/04/2014. Considerando che l'oggetto è stato spedito da Hong Kong, la spedizione è stata velocissima.

Quindi; spedizione veloce, pacco imballato in maniera perfetta, prezzo convenientissimo, oggetto perfetto come da descrizione... che dire, pienamente soddisfatto!!!

Il servizio assistenza ha sempre risposto alle mie richieste, prontamente e in maniera gentile, anche se non sempre in maniera precisa. Infatti ho richiesto il numero di tracking in due occasioni ma non sono stati in grado di comunicarmelo tanto che mi è arrivato prima l'oggetto del numero di tracking richiesto. A parte questo la compravendita è andata a buon fine.

La mia è stata un'esperienza positiva, non fatevi influenzare dai feedback negativi.

ValueBasket.com Details

About ValueBasket.com

ValueBasket.com is a global online consumer electronics retailer which brings trusted and high quality brands and products right to your doorstep and at great prices. ValueBasket.com believes in giving our customers not only value for money, but also in building lasting relationships based upon trust with each of our customers. We know that online shopping should be easy, and at ValueBasket.com we look at things through the eyes of our customers. We believe in building a strong relationship with each person who visits our site through open communication and seeing things from their point of view in order to exceed the expectations of every visitor.

Visit ValueBasket.com

Contact Information

Call us on: www.valuebasket.com/contact
We live here: Hong Kong

Category

ValueBasket.com is ranked 492 out of 530 in the category

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