Have ordered big and small items for my beetle, no matter how much the item costs 80p or 80 pounds its fast free delivery! Price seems better or as good as most places on line and the odd promo discount codes help. Have had everything in stock that I have wanted so far, no complaints about this place at all, well done veewee!
The only response from you was an automated receipt when i ordered the item I emailed your sales team twice NO REPLY I had no notification of the dispatch date which was also very inconvenient I would not recommend you
I bought a pair of inner wings for a VW Beetle that were advertised as genuine on their website, and before purchase I emailed them (on a Friday Morning) to double check there were actually genuine parts. As I was in a rush for them and despite not hearing back from by enquiry I ordered the parts on a Sunday via the website. On the following Tuesday ( after Bank Hoiliday Monday) I received an email back from them saying that they were not genuine but good reproductions. The parts turned up on the Wednesday only to be Klokkerholm repros (anybody who has fitted this make of repro parts will tell you what poor quality they can be). I then tried to contact there sales dept to arrange a return and was always put on hold ( 5times) without anyone every picking up the phone again, with the last call going dead on me at 5.30pm and being replaced by a recorded message saying that the sales line was now close and was open from 8.30 to 6.00pm!. I then checked their website to see that the description of the inner wings had changed from genuine to reproduction. Next I emailed them to confirm the parts were not what I wanted and could they help. I then tried to contact the sales line again (4 times) on Thursday after I arrived from work (4.45pm) and had the same experience again of someone answering the phone telling me there were transfering me as it was and email purchase, and left on hold. I then eventually spoke to some on the Friday morning, arranged that I would drop them off at their Birmingham depot as I was going past there later in the day. The items were returned and was told I would be refuned via paypal which was how I paid, which I was on the following Monday. Overall a very frustrating experience caused by incorrected info on there website and an inability to answer the phone, which is a shame as I used veewee many years ago when I used my bug as a daily driver and always found them good. Prehaps they have lost their way now they are part of GSF parts.
Excellent price as always, so if you don't mind waiting 1or2 days for delivery. It saves you having to drive to your nearest store,and free delivery as well. One of my most used stores for all my Air Cooled Parts.
Having ordered two parts on line the delivery and accuracy of my order was good. Unfortunately I ordered a wrong part and in accordance with VeeWee policy i returned one of the parts (value (£12.50). Having not heard anything for 3 weeks i phones the sales team who stated that they have "no record of a returned item" and "as our establishment is so big if it was delivered to the wrong dept it will never be found". The parcel was posted to the correct address as it was a print out of the GSF returns form. Unfortunately for me I have lost the postal next day delivery tracking receipt and therefore can not prove my postage or GSF Car Parts receipt of delivery. The GSF response was there is "no chance" of resolution. I acknowledge it is my fault i have lost my Royal Mail tracking tracking receipt however I feel it is appalling customer service that followed and that the poor administration within the GSF establishment (admitted by the sales member) could also be at fault. The experience has cost me £12.50 plus postage however it has cost VeeWee and GSF Car Parts their name and is now also down a customer. I will ensure my views are well known on social webpages and by word of mouth. Tip for all who read this...if you want satisfactory after sales then shop elsewhere. I certainly will.
Bought a stainless exhaust after looking at lots of alternatives and was really impressed with the quality of the product especially in consideration of the price against alternatives, never mind a guarantee for the life of my van.