I have been taking my car to VICTORIAGARAGE.CO.UK (FORD) for many years to have my car serviced. Never again!!!
I went to look at buying a Polo from here and the sales staff was very friendly and he said I could have the car for 2,800 including 12months MOT, a full service, 6 months tax included if i buy the car. I pointed out the problems i had found with the car, ie, exhaust need replacing and wing mirror damaged. he refused to replace the exhaust unless it fails its MOT. So i said I will think about it and walked away.
My daughter went back to test drive the Polo as she was going to buy it if the test drive went well.
She was not expecting the abuse she got when trying to sort out the deal, The person she spoken to was not there and according to this vile and aggressive person , HE IS THE BOSS!! she explained the deal to him and he became very aggressive and said the deal did not include 6 months tax, !! he flipped out as if we were telling lies. My daughter told him the deal was not done with him and he said in his aggressive manner he is THE BOSS and did not say this over the phone with his sales staff!!! NOT my daughters problem!! and clearly this guy does not know how to deal with his customers, hence NO sale and as my son is a police officer in Leigh he will pass word around through word of mouth, as voting with your feet and informing everyone to avoid this vile company!!
As you can expect, I will never be returning my vehicle for a full service as I have been doing for a very long time, If i had dealt with this person at Fords before I would have ditched this company alot sooner.
I will be contacting them to get then to remove me from the mailing list as they usually write to me reminding me regarding my service, Not wanted any longer!
He has NO right to speak to my daughter like this , silly man when she had 2,800 in her pocket!! and he has NO right to speak to any customer like this or any other human being for that matter!!
Be WARNED!!!Disgusting vile Management !!!
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