Order placed on the 18th December 2012, I then sent several emails and phoned, always the same story, "sorry for the delay it will be with you next week". Finally on the 5th March 2013 I was informed that the item (Abbyy Finereader 11 Professional Edition Upgrade PC CD) is no longer available. Interestingly during this whole time it was still available to order. Oh and I just checked - you can still order it today!?!
I will check tomorrow that I have been refunded, at least with a credit card you are protected.