No reply until I flooded there servers with 700+ messages
Quick to take your money but when they changed delivery times I cancelled and 4 days later no refund or cancellation. Then after flooding there messaging service with 700+ messages they email to say sorry item shipped. I called UPS and they said item had not been collected only a label had been created.
After emailing again I got an apologetic email (part of it below) saying order would be cancelled and refund processed immediately. 4 hours later again no reply/refund and status unchanged.
This was part of an email received from one of there Managers: "We can only apologise for the inconvenience caused in this matter , I fully understand your upset and this issue should have been resolved days ago"
Yet as said no confirmation the order is cancelled or refund.
I recommend everyone avoid this retailer. I am just glad that I ordered with my credit card as at least I can do a chargeback.