Unprofessional, poor aftersales and would highly recommend that you steer clear.
I phoned to check that they had a high stock count prior to ordering an A3 scanner - spoke to a nice chap who assured me that all was well and they had over 20, so went ahead with the order. Phoned 20 days later, complaining that this had not been recieved, only to be told that they have had none in stock. But they would send one of similar value or higher and that they will send one over as soon as possible. Phoned today to be told from a "supervisor" that I was "lying" and that all he was prepared to only refund me the money and not esculate my complaint. Very poor!!