WAE+ reviewed by

2 Reviews

Review by confirmed purchaser
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Diabolical service and accounts managament

When order placed my order it clearly stated in stock and available and to be delivered within 5 days. When the due date came the item had not been fulfilled. I had to call to check and then advised it was actually out of stock (when I placed the order, despite the web site saying they had 5 in stock) and new supplies were coming from Europe in next 7-10 days. So had to cancel the order as it was needed urgently. Cancellation was processed OK and advised credit would be within 5 days. Now 6 weeks days since cancellation and still no credit. After another call to chase up and now advised it could be up to 30 days.! That deadline was missed and 4 calls since been giving the same story line, with a slightly different well rehearsed variation of the previous excuse for not paying and that that the payment is being processed.
This is a shame as WAE have a good web site and a good range of products and very competitive prices and free delivery. But why say in stock when it isn't?
Got if from Amazon for £4 more and delivered 2 days later.
So I cannot recommend strongly enought that that you DO NOT make a purchase from this company as sadly other reviewers comments are the same as mine. I just wish I had read them before I had placed the order! But we all learn from our mistakes. I will update my review when I get my refund. Next stop Trading Standards I suppose, as they are surviving on other peoples well earned cash.
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