WAE+ reviewed by

Worcester, GB

3 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

WAE+ - Im failing to see the positive side of there customer service

I ordered a AMD FX 6300 processor, it was clearly the cheapest price available online. I didnt want an account so opted for "buy as a guest" option, the initial delivery estimate was 3-5 days, but after entering my card details it jumped to 3 weeks!
Nevertheless I confirmed payment, and three weeks later on the 28th I called WAE+ to find out why my item had not arrived, they told me to give it another 3-5 days as they had a delay at there warehouse. I got the feeling that they had no idea what was going on and they were following a generic pattern of placating the customer, this was confirmed after 4 days when I called again to find out what was going on and had exactly the same procedure applied by a different adviser. They will put you on hold for a few minutes then come back and say "theres a delay, wait a few days" but I doubt that they actually do any checking because nobody seems to be able to tell you any definite facts! When you email you get a cut and paste response, no actual insight is given to the question you specifically ask.

I couldnt go ahead and wait any longer, I think telling your customers to hang on a bit longer just isn't acceptable, while I understand that they manage to cut costs this way it just isn't made completely obvious from the time of purchase that you may have to wait indefinitely for your item!
Refunds take up to 30 days, Im not expecting that to go through without my intervention though as it seems this site will gladly take your money and hold onto it for as long as possible. There is a lot of small print that you should read, basically it states that they will not be held responsible for delays and you can be kept waiting for as long as it takes. It is buried in the terms and conditions.

Overall, a bad experience, I don't find it reasonable to be kept waiting indefinitely and would never have bothered with this site if I had known they were this poor. If you are prepared to wait indefinitely for your item then maybe you should buy from here to save a little cash, for me the cash saved wouldnt be worth the wait. I just hope I dont have to go to my bank to claim my payment back like a lot of people who have reviewed this site have had to.

UPDATE 5.7.13
After my original post was under investigation, I have since had my review accepted and discovered that this company has a history of people creating bogus reviews on there behalf. Have a look at some positive reviews here and you'll notice that they are formed of broken english or by people with only one post. But there's an awful lot of reviews under investigation. A company with a lot to hide perhaps?
Customer and Richard Greenhalgh found this review useful
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