WAE+ reviews

WAE+ reviews

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Review by confirmed purchaser

Appalling Company

Ordered an item on the 2nd August 2013, Paid for it fully, promised delivery by 26th/08.
Now 4th September and still waiting...Nothing has been delivered
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Review by confirmed purchaser

WAE lie.

Never place an order with them. They do not provide you with a receipt. They take your money, don't send you the goods. Lie about refunding you and basically hope that you give up chasing them. I hope for your sake that if you've already placed an order with them you have done so on credit card - as chargeback is your only hope of seeing your money again.
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Review by confirmed purchaser

RECEIPT OF ITEMS ZERO

CANNOT SEEM TO CONTACT WAE, WHAT IS GOING ON????
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Avoid, it is a scam site.

Same story as many others on here.

I paid for an item Dec 2012, a present for my son. It was delivered but faulty, so was returned to Wae+. I ordered another brand of the same item, was in stock but still had not come after 10 days. I got the usual "5-7 days" or "Supplier problem" etc. After 3 weeks and item had still not arrived I asked for full refund, was told "2 working days", then "wait until the end of August", still no refund. They do not even reply to my emails now.
Reported to online police fraud, Birmingham trading standards, Watchdog and anything else I can find.
They are a scam and should be shut down!
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Review by confirmed purchaser

These people are crooks

This website is a scam designed to separate you from your money.
Whatever you are thinking about how good the price or the website looks forget it,it's all just a scam.
They have no stock and will only give you the run around,avoid at all costs.
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Review by confirmed purchaser

Is this company a con???

I ordered a cordless vacuum cleaner for £60 on 28th June last and I am still awaiting delivery.
I am being told there are no operatives available to receive my telephone calls and the web site just tells me my order is awaiting delivery.
Think before ordering from this site.
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Review by confirmed purchaser

Said Asus PB278Q 27" was in stock but no it wasn't. Over 3 months have now passed but no monitor nor refund!

The website and prices look impressive. However, even after seeing that the ASUS PB278Q 27" monitors were in stock, it was only after I ordered that the reply came back that there was a 3 week delivery time. A phone call to customer service confirmed this because the goods are shipped from Germany.

3.5 weeks later, an email was sent saying that there will be another week's delay.

After 5 weeks I decided to cancel my order, 3 months later I have received no refund and have passed the matter to my credit card company.

Great website, very professional look, absolute dire service.
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Review by confirmed purchaser

Refund takes more than 30days regardless of term n condition!

I'm so disappointed that before I placed an order online.I did call up to ask of the tablet in stock and the customer service officer told me its in stock.So I placed online and paid for it .The delivery said will be in 8 -10 days.
Patiently waited after 10 days and I call up to enquire.
The customer service officer told me its out of stock and don't know when will be in stock.
So I don't wish to wait anymore and asked for refund.
He told me it takes 30days to refund.
After waited for more than almost 50days now but no refund taken place.I've tried to call them ,emailed them but they keep saying its in process .
Until now I don't have my money back.
So I strongly disagree of recommend you all to buy any products here regardless of price.
Really bad customer service at all.
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WORST COMPANY I HAVE EVER DEALT WITH!

I bought a Brother DCP-J140 on 6th August and payment was taken on that date.
Despite the website showing the item as "in stock" a delivery date of 22nd August was given to me via email. After two phone calls asking why my item was taking so long to deliver and why it was still showing the order as "processing" 10 days later, I rang and cancelled the order.
That was 19 days ago and I am still waiting for them to return my money.

Avoid them like the plague and hopefully they will be out of business soon instead of wasting potential purchasers' time!

UPDATE 9th September. I received a letter today from Baines and Ernst Administrators to the effect that WAE went into liquidation on 2nd September and that I should contact my credit card company for a refund. WAE must have known about this for ages yet it appears that they have continued to take our money regardless. If anyone wants to complain about their conduct to the Administrator, you can do so by emailing WAE@becorporate.co.uk.
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DO NOT USE THIS COMPANY!!

I phoned to check that they had a high stock count prior to ordering an A3 scanner - spoke to a nice chap who assured me that all was well and they had over 20, so went ahead with the order. Phoned 20 days later, complaining that this had not been recieved, only to be told that they have had none in stock. But they would send one of similar value or higher and that they will send one over as soon as possible. Phoned today to be told from a "supervisor" that I was "lying" and that all he was prepared to only refund me the money and not esculate my complaint. Very poor!!
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Horrific company, hopefully won't be around for much longer

I ordered on 20-06-13 and was indicated (by the site) the delivery would arrive between 04-07-13 and 09-07-13 (over 2weeks?! okay, good enough I suppose considering the 25% saving compared to other retailers with the same product).

After the 3rd email reply from you I realised it was your protocol to send automated messages to inquiries about late products so after multiple phone calls, during which I was told on two separate occasions "it will be with you by the end of the week" along with being told "there is a problem/delay with our European warehouse, can you wait another 7-10 working days?" a few times.

I decided to do abit of research on the company (should of done this pre-order). I have not come across one positive review and have read horror story after horror story. It appears as if the company has undergone a rebrand and I have also read the company has been investigated by the BBC (panorama I suspect) and the Guardian, who discovered the company was employing people to write up positive reviews.

After phoning trading standards today I was told they are a known problem and was advised to request a refund, which I did. I did however try one last time to get a 'straight' answer from the WAE+ customer service team but was simply given the usual 'fob off' answer of "another 7-10 working days".

From the date of order to the date of cancellation (today) the whole ordeal took 10 weeks and 4 days (74 days)
I can't stress enough to anyone reading this; stay well clear of WAE+, by far my worst online shopping experience in over 15 years of purchasing online. If my money takes a further 30 days to reach my bank account like alot of people on here are reporting, this will not be a good move by you. Believe me :)
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DO NOT USE WAE. They have £801 of my money!

I would not normally order from WAE but they supposedly had stock of a particular product I needed, so I placed an order on 31st July for £801 and after 3 weeks it was still "processing". I had to order elsewhere so cancelled the order with WAE and requested a refund. All I have received is an automated email saying it is being processed and they still have my money. Nobody ever answers the phone and I think they must be going bust. I have had to pursue the matter with my bank and I am seriously concerned I have been conned. DO NOT ORDER FROM THEM!
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Review by confirmed purchaser

Awful service

Ordered item in June 2013, still not delivered by mid July. I canceled the order and still waiting for my refund in September, 3 months later. Awful customer service too and you will wait ages to get speaking to someone when you ring. Will never purchase from this company again. Be warned!
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Review by confirmed purchaser

rubbish

rubbish stay clear if you value your money
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Review by confirmed purchaser

poor response

When I ordered a laptop from your site the order stated that I would get the machine in 3-5 working days. The page showing the status of my order was very poor, showing that the order was "on schedule" even on the fifth day after the order when it had clearly not even been dispatched! I would probably still be waiting for the machine now if I had not phoned up to query the status of the order. The salesman I spoke to apologised profusely but offered me no recompense for the delay, and I still had to wait a further five days for the order to finally arrive at my door.

I probably would not use you again if it was not for the price saving compared to other online shops. In fact I have just told a friend about you but warned them about the poor response time
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Review by confirmed purchaser

They promise you everything and deliver nothing.

Ordered a mobile phone on 22nd June which according to their web site was in stock and was due to arrive between 3rd and 5th July. Goods did not arrive so e-mailed them and received a reply 8th July that stated my order has been slightly delayed and will arrive in a few days. I asked them to confirm the date and they said I would receive it within 5 to 7 working days. 9 days later I still did not have my mobile phone so I phoned them and was told that they would recieve a shipment at the end of the month (another 12 days time). So I cancelled my order. I received an e-mail to confirm this and was told that they will refund me in full. Up until this point I did not realise that they had already taken the funds from me as most companies I deal with dont take the money until the goods are dispatched. I also had to wait a further 25 days for the refund. So the whole episode lasted from 22nd June until 14th August.

This is a dreadful company to deal with and my advice is do not use them.
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Review by confirmed purchaser

Been waiting two months for delivery!

Have been waiting two months to receive my order with no contact as to what has happened.
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Do not let the prices tempt you they are fake, they will take your money and never give it you back.

Do not let the prices tempt you they are fake, they will take your money and never give it you back. When you call to ask for your money they will say they cannot help you and you have to email the management who never reply. I have been waiting over 3 months for my 3 figure refund for a product I never received and are now having to go through my bank to try and get my money back.

AVOID AT ALL COSTS YOU HAVE BEEN WARNED!

Just to inform you all that they are now not answering any phone calls or replying to emails and now their site is down!! Bye bye WAE+ I saw this coming.

Quickly inform you bank and ask for retail disputes so they can process a Visa charge-back, I have a feeling they are going to go bust!

These con artists do not deserve any stars at all and I am going to pay them a visit personally!

Also BBC watchdog has been informed so please take it up upon yourselves to do the same so we can name and shame Ben Slater and the rest of his rogue trader employees!!

Please visit this site for help to try and obtain your money back and fill in a form to inform how much money you are owed...

https://www.facebook.com/pages/WAE-Scammers/379131918853217
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Review by confirmed purchaser

Not reliable, poor feedback, slow refund, probably dishonest.

I am usually careful about who I do business with on the internet but must confess I slipped up in this case. When I placed the order the website said the item (Sennheiser headphones) in stock but when it had not been delivered three weeks later I was told it was part of a 'delayed shipment' and was promised it would be with me the following week. So much for it being in stock. After another three weeks they finally admitted they could not fulfil the order but had made no effort to issue a refund, which I was told would be done in the next few days. I eventually did get my refund, ten weeks after placing the order and only after threatening legal action.
I then ordered the headphones from Amazon and got them three days later. Don't be seduced by the low prices quoted as they mean nothing if the goods do not arrive.
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Stay Away

Ordered a TV at the beginning of July , cancelled on the 26 july and still waiting for a refund in which i dont expect to get .

After reading the reviews here i put a dispute in with my credit card company well before the 30 days i have to wait for a refund knowing it will take two weeeks for the credit card company to respond , i dont want them to keep my money any longer then the the 30 days they state.

Below is one off many emails i sent

I am just sending my last email to say that your service is probably one of the worse i have come across.
To be fair the people i have spoken to have been pleasant , but i expect them to be very busy dealing with
complaints.

I don't expect to get a refund from you so i have requested a section 75 from my credit card company who
are use to dealing with your company .

I have also spoken to Mike Gutowski who you probably know. I do hope you manage to sort out your problems and stop letting your customers down , before you get shut down or run out of people to con

Regards

Mark

WAE+ Details

We Promise - Great Service

*Free Delivery over £50 across our range of 450,000 items *24/7 Customer Support on our Fast Response System from real customer agents *Very Low Prices - we regularly check our prices against our nearest competitors and lower them when required *To offer an unbeatable range, we have over 450,000 items in our range - beat that!

All about WAE+

WAE+ provides a huge range of items to thousands of customers across the UK every day of the week. Offering unbeatable value on branded items such as TV's to Beans, Hi-Fi's to Stationery, Furniture to Cookers. We've got it all under one roof ready for one easy delivery.

Mission

WAE+ are committed to providing an efficient and reliable dispatch service, backed up with efficient and polite customer service. We are happy to provide advice and discuss products from any of the 450,000 lines we have listed.
We have patient, trained and experienced staff with a wide range of in-depth knowledge to offer technical support if any of our products do not work as intended.
We adjust prices on a daily basis and always pass on lower costs to our customers. We always try to offer a good range of alternatives to all of our products, including cheaper versions of an item where available. We select couriers based on their own merits and use the best one for each order to ensure timely delivery including our own delivery drivers.

Company Overview

WAE+ is one of the fastest growing retailers in the UK, with over 450,000 products at exceptional prices. You're sure to find what you want easily, quickly, and at the right price.

Description

On top of our consistently cheap pricing, you will find fantastic deals on thousands of Office Products, manufactured by all the leading brands. We provide you with the products you want; at the time you want them, all at a pleasing price.

Visit WAE+

How to contact us at WAE+

Write to: info@waeplus.com
Call us on: 0121 663 0433
We live here: 180 Newhall Street
B3 1SJ Birmingham
United Kingdom

No Quibble 14 Day Returns

Item not right for you? Just get in touch

If you're not 100% satisfied with your item just login to your account within 14 days to submit a return request. Once that's accepted just send it back to us and we'll refund you asap. Easy. No fuss.

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