Wanted to order a pancake pan so contacted the company to ask if they actually had this in stock. They confirmed by return that it was in stock. I ordered it immediately and was advised delivery would be made within 10 days. Then, around the time it should have been delivered, they emailed me to say that there would be delay, again quoting a revised delivery date. That date arrived and the pan was not delivered. Contacted Wayfair to ask why it had not been sent, they merely said that it would be sent 'soon'. When asked why they initially said they had this item in stock, when clearly it was not, they simply ignored this question. Now realise this is just a ploy to get you to place an order and part with your money. Advised me a refund would only be made when they have confirmed that it has not been despatched - even though they apologised today for the fact that it had not been despatched!! Filed dispute with Paypal to get refund. Will NEVER EVER shop here again - take my advice and steer well clear of them.
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