Wayfair.co.uk reviewed by

Cambridge, GB

3 Reviews

trustpilot stars
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trustpilot stars

Still waiting for delivery

I have bought a bed on the 23rd of October from Wayfair because you offered a next day delivery service. So I buy the bed and only after I order your system says that the day of delivery would be 28th October.

So I call your customer service immediately to tell you that I want a next day delivery. A very friendly lady from your customer service tells me that the system automatically sets up a date but that the bed should arrive on the 24th (next day delivery as claimed on your website), not on the 28th. I decide to stick with my order with your customer service's advice.

I receive a tracking number from you a few hours later and XDP does not set up the delivery for the next day, but rather for today (25th October). So I wait all day today and NO BED!! They haven't delivered the bed. And I have waited all day for it. And on the tracking system it still says that the delivery was booked for today but that the expected delivery day is on the 28th (does it take three days to go from the depot to Cambridge city centre?)!

I am writing this review to tell you to change the delivery company. This is unacceptable and it undermines Wayfair's reputation. If your company website says next day delivery and the bed is delivered five days later, it is not next day delivery anymore. I understand that it could be XDP's fault but if so, you should consider changing your delivery method.

I will ask a friend to come home on Monday to wait for the bed, hoping that XDP will deliver it this time!
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