I purchased a wall light from Wayfair a while ago, and when it arrived it was beautiful and so I purchased another one to go with it. I was due to go away for work for a few months and therefore missed the delivery. When I came back and opened the light fitting, there was just a bracket in the box. Granted I was late in reporting the error on Wayfair's part due to being away but when I contacted them I was told I couldn't have a replacement part. Now, I'd understand if the reason for return was something like I'd changed my mind, but this was obviously an error on Wayfair's part and I cannot understand why they would rather have an unhappy customer than just send a replacement part. One night fitting cost me over £100 so I'm really disappointed that they only offered me 10% off my next purchase instead of replacing the part (this also came across extremely insincere, since they offer 10% off to everyone who signs up to a newsletter anyway), so now I'd have to pay another £100 towards a wall light and although I love Wayfair's products I'd rather shop at my regular John Lewis for outstanding customer service and a no quibble return policy. It's a shame because I wanted to purchase the matching floor lamp too but definitely will not now. These days its so easy to take for granted that you will get great customer service everywhere and that's what I did with Wayfair and I was horribly wrong.
I found Wayfair friendly and helpful, always willing to do whatever it takes to give you your request. They even pushed the boat out so that I didn't have to use a courier company that I didn't like the customer service of. The call centre customer service by Mark Kiernan was fantastic and put me in such a good mood! LOVE THEM
I ordered a single chair. The order was accepted & my payment taken, with estimated delivery in 3 days. On day 4, received an e-mail to say the warehouse advises chairs can only be sold in pairs, so they can't fulfil the order. total waste of my time, gives the impression Wayfair is a bunch of incompetents. Extremely unlikely I will order from them again.
We were looking for a rug for our lounge and Wayfair were the most competitive, as well as offering the fastest delivery option. The rug came super-fast and was top quality. They also followed up on the order with superb after-sales. All in all, magnificent service and I will be purchasing from Wayfair again soon
I have used Wayfair for the last few years as I have an property company and need furniture . I find the service excellent, and love the next day free delivery as speed and costs are important to my business, The customer care is excellent. I would highly recommend this company and Im sure will be using it for a long time to come.
I was searching the net for reasonably priced good quality cast iron frying pans and accessories, and finally found what I was looking for. These pans are really good, with even surface, pre-seasoned and ready to use, but get even better with a tiny bit of fat film, left in the oven for a few hours at 180C , which automatically makes them non-stick. The cast iron panini/bacon press is also excellent.
I am really pleased with my purchase and with my overall experience - high quality products, competitive prices, smooth transaction and speedy delivery! Also, it's worth mentioning there are some really nice features on the website like pinning the products at the bottom of the page, so one could easily compare them, nice user friendly layout, etc.
Having searched the internet and local shops for a wardrobe that was flat packed to allow us to get it up our narrow twisty staircase and would fit in an alcove in my daughters bedroom I found the perfect one at wayfair.Co.UK at great value and the delivery speed was amazing and once put up very impressed with the quality would highly recommend this company amazing choice to. Thank you
I am very pleased with the quality and price of the 3 lights that I have bought from wayfair.They where just what I wanted and look fab up. The lights were good value and the service was excellent. Would be happy to use them again.
I have perhaps just been very lucky after reading some of the negative reviews but I have to, say I have had excellent service from Wayfair. My last order was a Tiffany lamp with butterflies decorating it,. I was very nervous as it was easily damaged. It was in perfect condition upon arrival and assembled well and look gorgeous. MY previous orders have also been Tiffany lamps and they too arrived in perfect condition. We have oreer other items and they too were trouble free .
We bought Caxton furniture from this website and are thrilled with our experience with them. Staff are so nice as you would want them to be and treat you as an individual rather than generalise you. Products are of superb quality and we have had many compliments. Our furniture was sturdy and strong, as to be expected from Caxton. We later were advised that due to our purchase we had obtained rewards which is a sum of money with which you can further purchase items staying in the reward amount or as a part payment if the total amount exceeds the reward amount. We purchased two beautifully stunning photographic canvases which again were of superb quality and a generous size. Again these canvases have also been complimented. We have whole heartedly recommended Wayfair.co.uk to everyone we know. We are a very happy and satisfied family and have enjoyed our experience with Wayfair. Please shop from here without any hesitation or concerns. Highly recommended. Aneela Qureshi.
I purchased 2 bookcases which arrived a day or so after placing the order. I assembled them very quickly as it was obvious that they had been designed by someone who had taken the time to understand the flaws with flat pack furniture.
I now have a couple of sturdy, well constructed bookcases that I am very happy with. I would highly recommend Wayfair.
I purchased a rug and a table. The rug arrived in good time.
I was given an estimated delivery date for the table of 6th August 2013. It did not arrive and by reference to the tracking number provided by 7th August 2013 the item had not been collected from Wayfair's warehouse by the courier.
I called Wayfair and was told there had been an error and that the courier would collect the table from the warehouse on 7th August and I would receive it on 8th or 9th August. I arranged for someone to wait at home but by reference to the tracking number provided by Friday 9th August the item seemed not to yet be with the courier.
I spent more valuable time speaking to Wayfair. I was eventually told that due to an error the item had not been collected from the warehouse by the courier but that I MIGHT receive the item on Monday 12th August. I lost faith and cancelled the order verbally and in writing. Now for the best bit.
Wayfair's Mrs [private data removed] condescended to allow me a FREE RETURN although I had never received the item. I was then told twice by email by Mrs [private data removed] today (10 08 2013) that no refund could or would be made until the item was returned to Wayfair and inspected for damage. That bold and foolish position was adopted by Mrs [private data removed] despite the fact that the item never left Wayfair's warehouse as far as I know, if in fact it was ever in stock when it was notionally sold to me. I explained to Mrs [private data removed] that a refund could not be conditional upon the safe return to Wayfair of a table that had never been supplied to me and the condition of which I could not have influenced. The absurdity of Mrs [private data removed]/Wayfair's position regarding a refund is plain to see. I put Wayfair on notice of recovery action under the County Court Pre Action Protocol, explained to Mrs [private data removed] that I consider her to be "hard of understanding" and left it at that.
Experience shows that one discovers how good or bad a business is when things go wrong. This business appears, in my opinion and experience, to care very little about its customers and very much about its customers' money.
I recommend avoiding this business. There are many alternatives.
Wanted some rustic looking outside lights for our old cottage on Exmoor and this company had such a good choice. The lights came from Spain, but they arrived so quickly and you were given a tracking number, so it was quite interesting watching their journey! When they arrived we were delighted, packaged well and the lights looked absolutely great. Very easy to fit and they are all working and look amazing. The service from Wayfair was brilliant from thier easy to order service, to delivery and after care, would not hesitate to recommend or use again, theyhave some really different products that cannot be found elsewhere.
You get stuff at Wayfair that you cannot get on the High Street or at the usual furniture stores. Wayfair furniture is stylish, has solid construction and the prices are either reasonable or a total bargain. If you don't Wayfair your home, you are missing out big time.
My recent purchase with Wayfair.co.uk was a seemless one. The item was delivered very quickly, it was good value for money and what I ordered was exactly what i got. They even give a great follow up service checking that everything was OK. Good on you Wayfair, other companies should take a leaf out of you book.
i needed to find out a bit more about the products I was buying. The support staff were very helpful. The product was delivered as planned and was excellent in terms of the description given both on line and by the support staff. It was also well packaged and good value.