Wayfair reviews

Wayfair reviews

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6.0
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"Livraison au plus tard le 23/12" ... et j'attends toujours

Bonjour à tous,
Ma petite expérience:
J'ai commandé le 15/12 des sièges chez eux. Je les ai choisi simplement parce qu'ils estimaient que le paquet serait livré pour le 23/12.
Le 23 je vais sur leur site pour vérifier ou en est le paquet. Quelle bonne surprise le paquet est marqué comme "livré" mais pas au bon destinataire on dirait "Janesville, WI, United States"... J'habite au Canada...
je contacte dès lors le service client pour savoir quoi faire...
La dame m'explique que le paquet doit rester une semaine dans leurs entrepots pour le dédouanement puis qu'il sera expédier vers chez moi... Autrement dit pas avant deux bonnes semaines.

Je demande alors un remboursement immédiat, j'ai besoin du paquet rapidement, et là dame me répond qu'elle ne peut satisfaire à ma requête parce que mon colis est expédié... Mais je lui fait comprendre qu'il est dans leur entrepot et non sur la route... sur quoi elle me répond "Je demande un reroutage, ca ne prendra qu'une semaine"...

Voilà mon expérience avec wayfair ou plutot wayunfair...

Je vous déconseille de commander chez eux, à moins que vous le fassiez 2 mois à l'avance...
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2 stars for customer service only

I have to say I have not had a good experience with this company. I ordered a solid wood blanket box and was looking forward to receiving it. However, when it arrived and I opened it I was very disappointed. The item did not match the web description at all. It was much darker in color (almost black what supposed to be light brown) and a few inches wider as well.
I rang their customer service, explained the situation and also asked for the box to be collected and my money refunded. They were very nice and helpful and said it won't be a problem. Then the operator gave me a date of collection. However, the company wanted to charge me £40 for this as "I did not like the product". I once again explained that that was not the case, and actually it was not my fault they sent me something I did not order. Then the lady put me on hold and when she came back on she offered to split the cost in half so that I would only pay £20. I almost laughed when I heard this. She missed my point completely! Third time I explained I did not believe any cost should be passed on to a customer in this kind of circumstances. Eventually, I managed to get a full refund but it took me a while to get my point across.
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Great Products at much less than you can find in stores

I was recently in search of a new bed for our bedroom and had gone to all of the local furniture stores. I found the one I wanted at a store but they said they would have to order it for me. I got the name and model number and decided I would research it before I purchased it in the store. I found the same cast iron canopy bed listed on Wayfair for $190 cheaper than at my local furniture store. I decided to order it and was even more pleased when I found out the shipping was free. I received a confirmation e-mail with delivery date and it arrived as scheduled. To my surprise, I had my bed delivered to my door within 5 days. Of coarse I had to put it together but I can live with that considering how much money I saved.
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poor customer service and sales

their sales people were not very knowledgeable about the products. when my items arrived, the desk was not the dimension which I was told (website did not have); and the customer service rep I ended up dealing with was less than pleasurable.
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Love it ..

Great selection, and they have daily sales . The shipping is amazing, you get your order within a couple of days . I love it .
DEFINITELY RECOMMEND THIS SITE !
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Great Gift!

I purchased a new desk for my daughter who lives in Texas as a house warming gift. Wayfair had the best price I could find. I must say they did a fantastic job in keeping both me and my daughter updated. Very smooth process even though I am over 500 miles away! Thank you!

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