Terrible VPS scalability
I asked for another IP address - not possible
I asked for more RAM - not possible
I asked for more CPU - not possible
It appears their VPS is not a VPS and you can't do anything but move to a completely new package if you need anything else!
Not what a VPS is designed for. It's virtual - therefore should be scale-able - it is with other providers - they even said their sister company (123-reg) have scale-able VPS!