CeX reviews

CeX reviews

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About

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Review by confirmed purchaser

Rubbish

Ordered a 360 controller - was broken when it arrived - play and charge kit defective - dirty - just very poor. Tried exchanging at CEX Norwich but they refused saying I have to send it back. Very bad service and products. Will never use again - WARNING
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Review by confirmed purchaser

Excellent great fantastic loads of choice

Would buy from you again lots of skylanders to choose from quick to arrive and in good condition
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Review by confirmed purchaser

Excellent

Very quick delivery, great communication from purchase to delivery,would recommend to everyone!
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Review by confirmed purchaser

Good overall

Had to contact support to get my item dispatched but then it arrived very fast and was well received... Would have got 5 stars if not for the early problem.
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Review by confirmed purchaser

Excellent service

Buy from them with confidence
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Review by confirmed purchaser

great ti deal with thanks.

Orered a xbox hard drive off ebay. Spent 2 weeks waiting and then had to ask for refund.
ordered same from cex waited 3 days and got hard drive. Thanks.
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Review by confirmed purchaser

jjjj

I want pay vocher online
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Review by confirmed purchaser

teriible and fake covers also missing most of order

Games with no manuals and with photocopied covers also still haven't got most of the order
CeX

Reply from CeX

Hi Kevin,

Sorry about this. Unfortunately, as we deal in pre-owned goods, we cannot guarantee manuals to be included, however, game covers must be original. If you can please email our team at wecare@webuy.com including the order number, they'll be happy to resolve this for you.

In regards to the missing items, your order was sourced from different stores - these items are on their way to you :)

Thanks for your review.

Rupa
CeX
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Review by confirmed purchaser

Dissapointing

Faulty goods sent, problem rectified by third party (game developers) direct by us with no input from cex.
CeX

Reply from CeX

Hi Tony,

Very sorry about this. A member of our team will be emailing you shortly.

Thanks for your review.

Rupa
CeX
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Review by confirmed purchaser

don't mind using in store, but I've been put off using online again.

Placed an order which I had placed wrongly, android to cancel straight away. 2/3 hours later I got two automated replies saying my order had been cancelled and I hadn't been charged. My PayPal account had already been charged and when I mentioned this I later received another reply fromanother "person" saying I would now have to wait 10 days for a refund.l, which I could understand if my order had been processed, but I had cancelled it straight away. So I'm £40 out of pocket until they cancelled bothered to give me my money back.Cheers.
CeX

Reply from CeX

Hi Liam,

Sorry to hear about this :( Please be aware, if the order was cancelled, we wouldn't have charged you for it. Any funds allocated towards the order, is held by your bank/card company. If payment is not processed, most banks return these funds within 10 working days.

Thank you for your review.

Rupa
CeX
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Review by confirmed purchaser

Worst for absolute everything

If your thinking of buying from this company think again
There is no customer service , they fob you off with lame excuses
6 weeks I was wating for an order : with 5 emails later was told order is cancelled with no sign of the money back in my account !
Got to win the award for worst company as I guess I have no option but regain my payment through the small claims court
Not something you expect hot do
Avoid these like the plague it's not like they are value for money either will never shop with these again
CeX

Reply from CeX

Hi Gary,

Sorry to hear about this. Unfortunately, there had been mis-communication with the store which sourced your order, and hence, our customer service team were unable to give you an accurate update - I apologise for this.

A refund for this order has been issued to you today, and should reflect on your account within 3-5 days.

Thank you for your review.

Rupa
CeX
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Review by confirmed purchaser

Really good

Got everything I ordered the next day. Fantastic delivery and service
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Review by confirmed purchaser

Excellent

Would recomend cex to any one looking for cheap movies and games, quick delivery and quality items, will use them again
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Review by confirmed purchaser

Was great, the product came on time and works well and was at a reasonable price.

The service that I received was great, the product came in a very quick time and was in good working condition. Also the price was reasonable and I feel like I have received good value for money.
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Review by confirmed purchaser

perfect 5 star service

perfect easy transaction! 5 star all the way, super fast delivery product in good order & super easy site to use
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Review by confirmed purchaser

Rubbish

Having placed a big order, email received to say the order hadn't been processed correctly and I needed to process it again :-(
CeX

Reply from CeX

Hi Rachel,

Sorry to hear about this. Before the payment of an order is processed, our system must perform security checks to make sure your details are accurate and genuine. If you would like to know as to why the security check for your order didn't pass, please contact our third party data referencing system 'Experian', as they may be able to supply further information to you.

Thanks for your review.

Rupa
CeX
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Review by confirmed purchaser

Next day delivery! Good price.

Very good webshop!
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Review by confirmed purchaser

Excellent service,delivery and as new products 1st rate.

Would have no hesitation in using again.
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Review by confirmed purchaser

Competitive pricing with great service

Recommend buying from this site.
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Review by confirmed purchaser

great product and very quick post..

will be using the service again.

CeX Details

About this company

CeX buy, sell and exchange a range of technology and entertainment products including mobile phones, video games, films, computers, digital electronics, vision and music CDs. You can also donate your unwanted games and gadgets to charity at CeX.

Visit CeX

Contact information

Write to: wecare@webuy.com
We live here: London
United Kingdom

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