CeX reviewed by

3 Reviews

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trustpilot stars

Treat you like a thief

All of CEX merchandise is second hand so when looking to purchase an item I naturally wanted to pick it up and check for any external signs of damage, only to be told, 'You are not alowed to touch the items'

I complained to their head office only to be told it is company policy to avoid the risk of theft.

Thank you CEX for treating me like a thief, another lost customer.
    CeX
    TrustScore 6.7 / 10
    4,563 Reviews

    Reply from CeX

    Hi Mr Field,

    Thanks for the review.

    I apologise if you were made to feel uncomfortable. We do have Loss Prevention stuff in place when allowing customers to handle products - but you shouldn't be made to feel uncomfortable. I'll feed this back to our stores to ensure we treat our customers as best we can.

    Thank you,

    CeX
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