CeX reviewed by

London, GB

1 Reviews

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Macbook Pro Damaged while testing. Farnborough Hampshire store

I recently decided to sell my 2 year old Macbook Pro. On the Saturday night I reformatted my hard drive and reinstalled the apple operating system. It was working perfectly. On Sunday I took it to the Farnborough store. I was told it would be tested and I would be called Monday Morning. I waited all Monday and no phone call. On Tuesday morning, I went to the store. My Macbook was on a 'bench' (about 4ft long) with loads of stuff pilled on it and the box strewn on the floor. The whole testing area was a mess!!
When I was served I was told the Macbook had failed and there was loud clicking from the disk drive.

I have since had the Macbook fixed and two engineers said it must have been dropped. Accidents happen and i get that but the fact they tried to cover it up and insult my intelligence is breathtaking!!

Never again will I use these people and will continue to warn potential customers, as they come through my shop. Big mistake Boys!!
    CeX
    TrustScore 6.7 / 10
    4,485 Reviews

    Reply from CeX

    Hey Mike,

    Thanks for the review.

    This does sound pretty bad. Could you possibly let us know more? I'd like to look into this for you.

    Thanks,

    Rich
    CeX
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