CeX reviewed by

1 Reviews

trustpilot stars
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trustpilot stars
trustpilot stars
trustpilot stars

Worst customer service EVER - still ongoing

After having visited their store in my home town selling my iphone 4 16g they informed me that "they didn't have enough cash" in the store but could arrange a bacs transfer for 2days later which I thought to myself was fine I could handle waiting a couple of days - checking my bank every day and it's STILL not there - emailed their address which is slow with terrible customer service not even an obligatory apology and no explanation of anything! I'm appalled by it. They have my phone and I am still waiting (almost 2 weeks) for my payment!
    CeX
    TrustScore 6.7 / 10
    4,546 Reviews

    Reply from CeX

    Hi Caroline,

    I'm so sorry this has happened to you and your still waiting for your payment!

    If you send a email to wecare@webuy.com with your name and this issue they will look into this for you and resolve it ASAP

    Thanks for letting us know

    Hannah

    CeX
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