CeX reviewed by

1 Reviews

Review by confirmed purchaser
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Non existent customer serivce

My online order was cancelled without reasonable explanation, despite the transaction being approved by my bank. I have still not had a response to my email to 'wecare', only response was through the twitter account but they were not able to help me at all, as with staff in store. No customer support available whatsoever, not even a number to call.
    CeX
    TrustScore 6.7 / 10
    4,589 Reviews

    Reply from CeX

    Hi Scarlett,

    I'm sorry to hear this but we do follow strict security checks on all orders and all customers- you should of had a email to say why it was cancelled

    If you would like to know as to why the security check didn't pass your order please contact our third party data referencing system 'Experian,'as they may be able to supply further information to you.

    Thanks for the review

    Hannah

    CeX
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