CeX reviewed by

1 Reviews

Review by confirmed purchaser
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Messed up my order, accessories had leaked batteries, did not work, no help

I would give no stars if I could. They sent me a wrong game and sent me accessories in an unacceptable condition. I know that I am buying used goods but I do expect them to be working! They had left the batteries inside the microphones (for SingStar) which had leaked and consequently had dried up, leaving white powder like residue inside one of the microphones - which is a clear indication that they do not check what they are sending out! Additionally the USB cable that they sent (to attach the microphones to the console) was broken, the metal part of the cable was almost falling off. I sent an email about this (and attached pictures of the microphone and game and usb cable) and they said that they aim to respond in 48 hours, its been almost a week and I have not heard from. Terrible service. Quite dissatisfied.
    CeX
    TrustScore 6.7 / 10
    4,552 Reviews

    Reply from CeX

    Hi DYIL,

    I'm so sorry about this- Really sorry that you received your good and they were so damaged :(

    I can see WeCare have now got back in-touch with you and have offered a way to resolve this for you

    Thanks for the review- So Sorry you received your items in poor condition

    Hannah

    CeX
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