CeX reviews

CeX reviews

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Review by confirmed purchaser

if u want the best go to cex

you wanna go to cex its great good films and games or u can order on line they r so quick i ordered on wednesday and got them thursday very good condition plus u pay £2.50 postage wether u buy 1 or 100
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Review by confirmed purchaser

fast delivery excellant price

Had what I wanted, good price fast delivery
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Review by confirmed purchaser

Excellent

Excellent quality price and super quick delivery no worries with this firm.
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Review by confirmed purchaser

great prices and great/quick service!

I always use cex, they offer great prices and deliver great service, they are also very fast at processing orders which is ideal.
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Review by confirmed purchaser

Excellent!!

Have purchased 2 phones from CEX in recent months. Both described a in "A" Condition. I would consider both phones as being in "As New" condition! Delivery on first was slower than I would have expected but, this phone, the second was received in a record time. Delivery costs very reasonable!

Would I use CEX again? Absolutely YES.
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Review by confirmed purchaser

Best price and fast service.

I've used CEX a few times now, in store and online and I am never disappointed. They have the best prices 90% of the time and online delivery speed is amazing.
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Review by confirmed purchaser

fantastic

excellent value for money and prompt and reliable delivery when ordering online i would have no hesitation in recommending cex .
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Review by confirmed purchaser

goood and amazing prices... not reliable for conditions most of the times...

when it comes to cex you buy the game with the exsact case you pick up... so in store it can be good to know the quality of the products and it has always been best for the prices... but its is quite flawed...
with cex sometimes they may give you a faulty disk that may skip scenes sometimes or games that may be marked or scratched a little... they only sell something if it works with out quality disk check or anything to prevent hand ins of scratched products or marked wich is disappointing for collectors or people who want reliability of the games or dvd...
and also i have had problems were i now have to ask if there are instruction manuals because in the past cex ahs screwed me over and kept the intruction manual or just didn't bother to ask if i wanted it with out which is a bit annnoying since i like te manuals cause it can be quite beneficial for games or to find otu certain necersary things... and they have even said online they may not sel manual with games but the online is a dif issue...

now onto the online...

the online posting is great but there are major issues with buying...
1. you don't have a quality check of product... you will not know what condition or whether the disks will be scratched when you buy online from cex... literally.... sometimes you maybe lucky and get a dvd mint condition like i did once... or you might get a box set with disks that have light scratches or marks and a beaten up box... which don't get me wrong people love to not know what the condition of what they are buying is in or whether it might not work or not but then again people kinda don't...
thats a major issue thre... with msot websites you have a quality check or you can see the condition ut it is not shown in the description or told at all from the different stores... it would be nice to have pictures of the products or the stors mention there condition of there version there so you can select a store you want the dvd or product from so you can have it in the desired condition... it would be much nicer if they could do that instead of giving you nothing for products except for on phones and cameras...

buying games online means you might not get the instruction manual and i am not sure they will tell you if it doesn't come with it... as a gamer/collector i don't like the idea or buying a product with out the original content and i probably wont buy games online since i don't want to buy a game with out the original content with in... it seems kinda a bad thing to do for a store...

besides those major problems i haven't had any other problems with cex... the terms and conditions are very good and i will cary on buying there... i just hope they will do a quality product check and say the condition online so i know what i am buying.
CeX

Reply from CeX

Hi Chris,

Thank you for your review.

We do ensure all discs of a game/DVD are sold in good working condition. Due to the nature of our business, sometimes discs may not always be of new condition, however, we ensure that they should work/play as intended. In the event that an item is faulty, a returns policy is put in place, so we can assist our customers with returning/replacing the product.

Whether you buy online or in store, we do not guarantee instruction manuals, etc. as again, we trade in pre-owned goods only. If a customer who sold the item to us supplied the documents, we'd be happy to include them while selling the item :)

We thank you for your custom. If you have any further comments/feedback, please email wecare@webuy.com, and a member of our team will be happy to get back to you!

Rupa
CeX
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Review by confirmed purchaser

excellent service.

I had doubts due to bad customer service in your uxbridge branch where the staff aren't very helpful. The online service beats standing a qurue any day. What i ordered was delivered within 4 or days.
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Review by confirmed purchaser

Very happy will use again

missing discs informed within 2 days CeX was tracking my order
CeX informed me my missing disc were in post
arrived 2 days later Sorted
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Review by confirmed purchaser

A bit disappointed

Didn't get the item I thought I was getting
CeX

Reply from CeX

Hi Richard,

Sorry to hear this :( If the item delivered was incorrect, we'll be happy to rectify that. If it's unwanted, you can return it! Our returns policies can be found here: www.webuy.com/help/wesellhelp.php#returns

Thanks for your review.

Rupa
CeX
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Review by confirmed purchaser

Good

I have orderd a few times now and always been happy with the quickness of the dispatch and the speed in which my order arrives. Games are always in good condition and also very cheap.. Will always be ordering my games from cex. Thanks.
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Review by confirmed purchaser

Speedy Delivery. Recommended. Thank you.

Great value. Fast delivery. Recommended. Thank you.
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Review by confirmed purchaser

Excellent overall

All items in good condition and delivered fast. Excellent value for money. Only slight problem is for big orders you get a lot of mail as some items are sent seperately. Other than that I am very pleased with everything, will be using Cex to stock up my DVD collection.
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Review by confirmed purchaser

Absolute rubbish!!!!!

If these can't complete a full order they will send it incomplete without asking if you still want to go ahead with the order if one or more of your items are out of stock!! Bad costumer relations and I will not deal with these again.
CeX

Reply from CeX

Hi Paul,

Very sorry that the entirety of the order could not be supplied to you. We do not have a centralised warehouse, and so, all online orders are sourced from our stores. In the event that an item has been sold in store, we do our best to look for a replacement, however, this is not always possible.

As the order for the remaining item(s) had already been processed, we were unable to cancel the order. However, if the item is now unwanted, you can return the same to us under this policy: www.webuy.com/help/wesellhelp.php#returns

Thank you for your review.

Rupa
CeX
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Review by confirmed purchaser

Why go anywhere else?

So here it is right?
The Wife's Birthday coming up and She would like the Dukes of Hazzard boxset,so Amazon £230,ebay £170 but here's the thing buy them all seperately from CEX and it comes in at £59 delivered and all delivered in four days!
Why go anywhere else?
Andy "in the good books"Holl.
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Review by confirmed purchaser

Excellent

Ordered a 160Gb IDE Hard Drive for a PC. Parcel arrived within time given by company. Item was very well packaged. Put into PC, and hard drive was accepted straight away without any dramas.

Definitely worth recommending
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Review by confirmed purchaser

Great, but why £2.50 p&p for a £2.50 item?

Great item, but why £2.50 p&p for a £2.50 item? Most places these days have free P&P option.
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Not a very good customer service

My son wanted to trade in his iphone for a samsung galaxy s4 the store needed to order it in from another cex store. They have not told me whether it has been dispatched yet. And no one will answer my emails
Hope this can be sorted especially how you can not ring the store and check!!
CeX

Reply from CeX

Hi Wendy,

Sorry to hear about this. Our contact numbers are for internal use only, however, I've alerted the team of your email, they will be getting back to you later today.

Thanks for your review.

Rupa
CeX
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Review by confirmed purchaser

very bad service!!!

Bought from cex week ago!and still not received my purchase!!!Vety bad service!!!
CeX

Reply from CeX

Hi Anna,

Sorry for this delay :( Your order was dispatched yesterday, so should be with you within 3-5 working days.

Thank you for your review.

Rupa
CeX

CeX Details

About this company

CeX buy, sell and exchange a range of technology and entertainment products including mobile phones, video games, films, computers, digital electronics, vision and music CDs. You can also donate your unwanted games and gadgets to charity at CeX.

Visit CeX

Contact information

Write to: wecare@webuy.com
We live here: London
United Kingdom

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