Unfortunately I ordered the wrong part admittedly my fault. I sent an email asking if I could return the item and was reminded rather patronisingly that it was my fault but they would refund if returned undamaged. Sent the item back and received a refund minus postage costs which I am legally entitled to. I like many people have made a mistake when purchasing an item over the internet and use the internet knowing I won't be any worse off if this mistake is genuine. Sites like Chain Reaction Cycles go out of their way to make sure I'm not worse off and make the process of returns painless. They know its worth it because I will return as a customer and its a small price for them to pay to have the market exposure that the internet offers. I would not do business again with Welovelapierre over the internet.
I ordered some parts for a Zesty that my LBS couldn't get quickly, the parts were in stock and turned up within two days as promised. Initially I had problems with the SAGE PAY part of the ordering process, but this was down to my works' PC. so no really Welovelapierre's fault. They have no ability to accept phone orders, online business only. Overall I would us them again, no problem.
Good price for the item I wanted and quick deliver with good comms to let me know how order was progressing. Over the years I've had good service from WLL, it's sad to hear that they have decided to close the business - unfortunately, it seems a sign of the times in the UK. Good luck for the future guys.
They called back after checking a payment problem for me and made sure that I wasn't charged twice and also sent me emails to confirm that everything was in order. The shoes also arrived earlier than expected and are fantastic!
Placed order Sunday night on-line and goods arrived Tuesday morning. Perfect efficient service. Conformation of order and updates on order progress via emails were spot on. I'll be using We Love Lapierre again and recommend you use them to.
I ordered a headset and shock bushings from the website. It was really easy to find what I needed, good value for money and easy to checkout. My parts came 2 days later. The were well packaged and exactly as described. A great service all around.
Ordered a replacement derailleur hanger. Arrived very promptly. Only gripe is that there is no free delivery option - I had to pay an extra 10% of the value of the item for delivery when I would be happy with a less fast but cheaper/free option...