I bid on and won a few bottles from Whisky Online and found them to be excellent. They shipped the package quickly, packed it perfectly, and their customer service was very courteous and helpful. I look forward to doing business again. Thanks
First time auction experience ,winning three bidding of three bottle liqueur but charge £8.00 per bottle for one shipping with one box total £ 24.00 will cost more compare with scotch whisky auction website , of cause we have option to choose different couriers service company but it is too complicates.
Large selection of whiskys, where everyone will find their favorites.
Bought two bottles in the last auction. One of them arrived in a badly damaged box which was not described as such when I bid for it. So the product was not accurately described. Secondly, their shipment charges are way too expensive compared to others. All in all not pleased with my experience.
Very detailed and clear whisky auction site, with a simple and understandable auction system.
Clear pictures, and enough information is coming along with the bottles that are for sale.
An example for all the others
Received my order promptly & very well packaged.
I will definitely make further bids in your actions, but Inverness isn't at the end of the earth, please try & keep postal costs reasonable.
Beaucoup de passion et d amour dans la présentation des vieux whisky: un savoir faire,des qualités d orge inégalées, de superbes distillats...l amour du travail bien fait au sein d une équipe soudée et compétente .Voila les valeurs d un temps révolu mais présentes a l esprit de l homme passionné et c est cet idéal que défend whisky onlineauctions.com .Et moi j aime cela...
In comparison to other similar auction sites .. buyer's premium and other post auction expenses are quite high. However the format of the auction and information provided to bidders on bidding history etc is quite good.
The bidding process seemed reasonable enough.However, wWas extremely shocked to see a total of 27% surcharge on my total winning lots (inclusive of fees, commission, insurance & postage) effectively negating any price advantage I may have had.
60GBP for inter-UK postage is appalling as is the insurance (I know it's optional but when you purchase close to a 1000GBP it is kind of forced upon you).
Extremely overpriced service. I will not be using your auction site again. In fact will be warning fellow collectors from ever visiting your site.
an auction site where you can sit and pick out whisky for drinking and some as an investment for the next generation. Service is always first class and the variety on offer is always very tasteful, not forgetting how easy it is to pick up some real bargains.
So I stumbled across an email about the whisky auction and thought we'd have a look what was on offer. We'd never done this before though we use other auction sites.
We liked a set of 2 whiskies and set a budget of what we'd like them for and bid. I've bought from Whisky Online before so I was happy with the shop themselves. I would recommend however fully reading all the information. It may be because I'm not used to buying from auctions so pardon my naivety however we won the items for £97.50 and my bill came to nearly £150. There are buyer fees plus delivery and insurance etc unless you can collect from Blackpool.
I wrote initially as I couldn't see how fast delivery would be although I know someone would need to be home. They said the delivery charge had been worked out wrong and would be altered and that whisky would come Friday. So far so good.
On Friday we only received one bottle and so were told they had new people working there and they still had it and would send it out Monday for Tuesday delivery. We had to alter the address so I could accept delivery but that was easily done and it arrived Tuesday.
Up till this point I was okay but the box received inside their protective package was a little bashed and when I emailed about this I was passed on to another member of staff who argued that given its age it didn't need to be mentioned in the description. We have agreed to disagree but I can't say it left me entirely satisfied. Although as I say the products for the price are great.
Payment by creditcard is easy, secure and fast. Information about the shipping and handling process is accurate and I was kept up to date of every step in the process. Delivery by courier was fast and professional. Purchased item was very well packaged, loads of bubblewrap!
i would recomend them even thou i have used them only the once.i found the bidding easy.the comunications were clear and there service first class i will be bidding again on a regular basis,
The delivery and packaging were excellent and you can find some rare items for a good price. However the extra fees (insurance, buyers fee, payment fee) can make your purchase a bad one if you haven't taken them into account. For me the fees were an extra £70, on ~£120 hammer price, in total, delivery included.
Overall I'm satisfied with my purchase but it could be made more clear on the delivery page how much the actual estimated cost for the customer, for an example order, would be.
YOU KNOW, I REALLY LIKE THIS FIRM. THEIR SYSTEM IS ULTRA-FAIR; THEY DESCRIBE ITEMS ACCURATELY AND WHEN THEY SEND GOODS - THEY ARE PACKED BETTER THAN ANYTHING I HAVE EVER PURCHASED. YOU CAN FIND GOOD VALUE BUT MORE IMPORTANTLY, FIND THE RARER THINGS YOU LIKE. MY ONLY WORRY IS THAT POSTAGE COSTS MAY TAKE THE EDGE OUT OF ANY PERCEIVED SAVINGS. ALSO, ANY SELLER SENDING GOODS TO A CUSTOMER IS RESPONSIBLE FOR THEM GETTING TO THE CUSTOMER, SO THE EXCESSIVE INSURANCE CHARGES COULD BE A NAIL IN THEIR BUSINESS COFFIN. I HOPE THEY SUCCEED THOUGH - THEY HAVE CORNERED THE MARKET !!
The fees are too much, simply. Whether you buy or sell, you will have to pay fees. Credit card payment ? More fees. Otherwise the shipping is good, in mainland Europe through DHL. Not sure I would reiterate the experience though.
Having won an auction on the sister site, I decided to make the best out of shipping costs by also purchasing from the Web store. A quick phone call confirmed that was possible.
However, upon checkout, shipping is due, as it is upon checkout on the auction site. What I was told to do is pay both and the difference would be refunded.
For the goods from the shop, it is a flat rate up to a certain weight (ca 4£ up to 2kg). For the auction site, a different flat rate (ca 8£ up to 2kg). Both combined, still falling under the same weight category, a third rate, not indicated anywhere (ca 10£ up to 2kg). I discovered that on the invoice in the parcel.
Although it is nice to be able to combine (auction results can be slim), more transparency around shipping costs would be welcome.
This was my first auction buy from whisky-onlineauctions.com and all went very smoothly. There was efficient communication regarding the transaction and the item arrived quickly and most importantly, safely.
Will use the auction again in the future.
In all honesty haven't had a better online experience buying whisky anywhere! Am amazed at the record fast turnaround time once the auction was completed and the extremely efficient manner in which things are run. I usually measure everything against The Whisky Exchange as the standard and I've never gotten anything from them any quicker than 1 week after ordering.
The Whisky Online Auction was completed on Wednesday night; so I paid right then and was shocked when I received the package Friday. And I live across the pond in the U.S. as well!
Awesome job and keep up the excellent work!
I like the set up for end of auctions. I would prefer if they categorised the whisk(e)y rather than High/Low bids.
I wish the postage prices were more like whiskyauctions.com but the packaging is excellent, probably bomb proof. I can see where the costs is in fairness.
I wonder is there room for more whisky plinths and other related items other than bottles.
I love the fact that you could find different and rare items in here though it used to have a good feature showing an indication of the market value of the item which is no longer there - hope that could be put back. Also the internet traffic gets very heavy as the end of the auction approaches hence reaction is too slow - sometimes you bid then the website got stuck and by the time you react, someone outbid you again or the auction was closed - can you do something about this?
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