I phoned to request information on the go kart I was interested in purchasing. The company were quick to answer the phone and answer the questions I had. I ordered the product on line and received within 48 hours. Very impressed
Item delivered on schedule with advance warning. The swing seems very solid and well constructed. Took us just over an hour to erect it and we had 4 kids swinging and climbing on it straight away. I would recommend both the Plum Swing and Wicken Toys.
Bought this for my Grandaughter so delivered directly to their home. Everything was very efficient about the service and it was delivered within a week. Unfortunately there is a but, we were about to erect the set and noticed that the slide was the wrong size. We phoned to say the slide was the 6ft version (for the smaller playsets) and not the 8ft version required by the Giant Baboon set. After some discussion/debate it was accepted that a mistake had been made and I am assured that a replacement is on its way. Apart from the "but" delighted with the prompt consumer friendly service.
the above comments say it all
The email from wicken stated we would be called about delivery time, in the end we got a text stating - make sure someone is in on a particular day - with no time given. Luckily we were available that day. The products arrived and one package was so bashed and the cardboard broken and torn that we had to open it and examine the contents - I took photos it was that bad. luckily nothing was bent. Construction was easy enough and all the parts were there. now in use and all is well
Have bought from Wicken Toys in the past, including a large play frame. Have a great "try before you buy" centre, to see what works for you before making, what is a considerable, purchase. Very helpful and fast service. Recommend them highly.
I was browsing the net to look for a swing that would adapt as my grandson grows. This company's website was accessible and informative. It was clear that the safety of their swings/swing seats was of paramount importance. I could mix and match swings with seats. I was kept informed of delivery methods and the delivery date. Very smooth transaction. I'm looking forward putting the swing up.
We looked all over for a quality slide for our daughter and the product and initial sale process was really easy and when we was organising delivery I had to chase four times to get delivery date and time and every time I was promised a call back and no call came.
I will not use again and shame as product was good but customer service was appalling.
Company rang me the next morning after I had emailed a query late in the evening and were able to answer my question regarding the product. Once ordered the item arrived within a day or 2 exactly as described. Very good service.
It hasn't arrived yet. Where is it?
Explorer den states fits old style too but very tight to fix and be able to do up all the Velcro strips. The delivery seem to take forever especially when you have an 8 year old checking the post everyday! The link to track the parcel through parcelorce didn't work!
Advised they would charge extra for delivery to Inverness and therefore cancelled my order with them. Alternative company able to deliver climbing frame with no added cost for delivery.
ordered our product off wicken toys site after doing lots of research, and not only were they the cheapest by miles, free service too. I had a couple of queries prior to delivery, and these were answered almost immediately. The delivery was good too, a phone call before they arrived, to say they were on their way. Will definately be using Wicken toys again!!
The site was good, ordering quite easy however it was advertised that a call would be made 24hrs before delivery. This did not happen and as a consequence I was not at home but luckily the driver took it to my neighbour.
Instructions were god and the children were enjoying it the next day!
Would like to buy a cargo net but can't source it at present, any ideas?
I highly recommend Wicken Toys and would buy from them again. I found the website easy to use and when I spoke to them they were friendly and very informative about my order. Everything arrived on time as they'd quoted and I have two very, very happy little boys. Well worth the 5 star rating. Thank you.
I was told that the delivery would be Tuesday so I booked the time off work and it never came admittedly the tried to contact me which showed one missed call on my Phone so then I rang up later on to find out what was going on , I was told the the drivers had problems in manchester and I would get it first thing Wednesday 2pm in the afternoon I received it.
Don't get me wrong the swing and slide is excellent and a good price, going forward you need to sort your distribution out.
I phoned Wicken Toys with an enquiry about the Castlewood Tower. The person who answered was very efficient and called me back promptly with the information I required about possible delivery dates. The item was delivered as described - but more importantly I was impressed with the fact that delivery was made within a two hour time slot which meant I did not have to 'wait in' all day.
I was really pleased with the ease of purchase and the communication . The delivery was made within 4 working days and was made flexible and easy.
We've bought plum products before, so were expecting there to be a lot of assembly required, but the instructions for this particular swing/ slide set were terrible - e.g. materials listed that then weren't used in the diagram, following the instructions in order meant the platform for the top of the slide didn't fit without removing a previously secured board, pilot holes not lining up...
The quality of the materials and final product was great so i would fully recommend provided you're confident with the assembly!
After doing a lot of looking around I ordered a wooden swing and slide set from Wicken Toys, it was half price and fantastic value with free delivery too. Expected to wait a while for the set but I ordered it at about 11pm on a Mon, got a call from them re delivery before 9am on the Tue and it was with me by 9am Wed! Fantastic service. Thought we might need to get a handyman to build and cement it but after speaking to Wicken Toys staff we decided to have a go ourselves. Took my husband most of a weekend, with a little help from me when 2 people were needed, but we got it done! The kids love it, thanks Wicken Toys!
The care with delivery for such a large item was really good.
Loads of calls with updates so no risk of things left out on drives etc.
To reply as a company, please log in to your business account.