Ordered Kingswood 2 climbing frame. Arrived sooner than expected, driver very courteous. I haven't put the frame together but everything seems fine and knowing TP products, I don't think we'll have any issues.
I bought a plum trampoline which was delivered very promptly. However when assembled I was very disapointed with the quality of the product - one of the screws snapped and there was a large tear in the netting of the safety enclosure. I contacted the customer service team at wicken and was told to email my complaints, along with photographs, which I have done. I am still waiting for a reply, which I don't think is very satisfactory, given the high cost of the product.
Would recommend this company, loved how they rang me regarding delivery before they assumed anything, great customer service, well done!
I purchased the jumbo slide and it's a great product. It's not too big for my 3/4yr old, nor too small for my 9/10yr old and they're loving playing on it together.
I (DIY mum) managed to put it up on my own, but it wasn't without having to unscrew a few bolts, as the sizes of the main screws are at a glance quite similar (my tip is to lay out all the screws, washers & bolts in size appropriate piles at the VERY beginning) The tools you'll need are a wide-head screwdriver, a small socket wrench and may also need a rubber-head hammer to get the last few screws on the slide section into place, as you have to line up three overlapping holes and it's a really tight fit, if you don't have rubber-headed hammer, something similar, but don't use anything that will dent the slide), you also need a little patience as it's NOT the kind of slide you can put up in 30mins...Overall, I'm really pleased with it, as it's a very sturdy slide that looks like it will last for many years to come. Thanks again for a great product and service.
I placed my order in the morning and that same afternoon I received a phone call asking if it was ok to deliver the next morning. Both the person phoning and the man who delivered the item were friendly, efficient and professional.
The product was exactly as I expected from the description on their website, and their price was very competitive.
I couldn't believe it, I managed to find the exact climbing frame I wanted other firms just said o/s or discontinued all with much higher prices, so I placed my order. Then I was very surprised when it the confirmation said delivery would by the firm itself not a courier firm. So sit back and wait for a phone call. Unfortunately the land line went dead and I didn't get the phone call but I wasn't far away when my neighbour rang me to say a gentleman was waiting outside my house with the delivery. I arrived home he very kindly brought everything in for me, all he needed was my signature! Fantastic, he even told me that there was a problem with my landline!! Thank you
We placed our order for a trampoline online. The next day a jolly man from the company rang to arrange delivery. The trampoline was delivered as arranged. The trampoline is now up in the garden and the children love it. Thankyou.
I am very please with my order,it was as competitive price,easy to order and very quick delivery. I phoned to check on the delivery date and the lady who answered the call was very helpful. Cant wait for my son to see his new go cart on his birthday! Thanks to wicken toys,
The TP Forest Villa 2 was delivered very quickly, we were called immediately following the purchase and received it the next day! It took my husband and Nephew a couple of afternoons to construct and it beautiful quality wood. A joint birthday present for my 4 yr & agile 2yr old. They love it, and as there are 2 ladders there is no pushing past on the way up. We are all very happy- highly recommended!
Easy to order, delivery was quick and they rang to check when was the best time to deliver. It was nice to be able to speak to someone and sort out the delivery there and then.
I had a little issue, because of technology but instead of shrugging their shoulders this family firm went out of there way to rectify the issue and they really didn't have to.
First class in my book. I'll be back!!
Could not ask for a better price or service. Would look for wicken every time!
Very good I wanted a hard to find brand of trike best price I found and delivery was very quick only downside they said they would phone day before dispatch to let me know day of delivery but thankfully a neighbour signed for it
I bought the Plum Tamarin swing and play set, plus the Rapide Slide. Small problem with a broken step on the slide, but this was quickly and efficiently dealt with by customer services and new steps were sent out quickly. Overall, both products are of excellent quality and you can't fault the service. Thank you!
I called with a queiry and staff were really helpful. Placed the order online, quick and simple and best price for a tp slide I could find. Delivered when they said, brilliant quick service. Thank you, will def use again when we need more garden toys
It was very easy to place our order. We had a phone call confirming their plans to despatch the trampoline to check we would be in to receive it. It arrived on time and the delivery driver even gave us some tips when putting it up. Great customer service - well done!
I found website really useful choosing a large play item for the garden, my only disappointment was my garden not being big enough for the one I really wanted!
I did months of research before actually purchasing and wicken toys has always come out cheapest on every product.
Really helpful and friendly staff, even the delivery driver!
Cannot fault, fab customer service, highly recommend and wouldn't hesitate to use again.
I am very happy with the products I bought. I am a childminder & spent many hours researching which climbing frame to buy & what extras to go with it. I was very impressed with your site, the information, the ease of use & most importantly the price! I would definitely recommend you to anyone. The most important thing is that the children (and their parents) are extremely happy. The service was very quick, just had to wait for my husband to find time to put it up! Thank you.
Item came 2 days after purchase and communication brilliant. I could,nt be more satisfied. Thanks so much....would defo do business again and easily recommend you to others...
Clear website, phone call to arrange delivery which was super quick. Use their own drivers so he was really careful with the pieces and took the time to check the boxes against his list before i signed for them.
We had a query which was responded to really quickly. Would certainly recommend.
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