Wicken Toys Ltd reviews

Wicken Toys Ltd reviews

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About

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Review by confirmed purchaser

Good value and excellent service.

Excellent choice of products with useful advice. Invaluable when trying to make a decision. Good home delivery service, was well kept informed.
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Review by confirmed purchaser

Swinging success!

Purchased the quadpod swing from you and absolutely delighted with it. Just the ticket for our lively two year old grandson. Very sturdy but easily assembled . Can see it having years of use because of the ability for it to transform as he grows. Arrived in very short time so all round pleaser. Who needs to go out to shop ?!
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Review by confirmed purchaser

Excellent Product and service.

Before buying we visited the show 'field' and the kids enjoyed 'sampling' the different play equipment. The lady was very helpful, we ordered a plum swing set and it was delivered within the week. The swing set was easy to put up and just what we were looking for.
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Review by confirmed purchaser

Excellent customer service and great range of toys!

Excellent range of toys and good to try before you buy. Website also good.
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Review by confirmed purchaser

Excellent service and great value too!

From placing the order to receiving the product, Wicken Toys couldn't have been better. The product was excellent value compared to the rest of the market and their website was easy and clear to use. They confirmed the order straight away and I recieved a call to confirm the next-day-delivery within a few days of the order. They delivered at the time they said and were very helpful and polite. I can't recommend highly enough!
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Review by confirmed purchaser

Very satisfied

Service from wicken toys excellent quick delivery and very informative via texts
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Review by confirmed purchaser

Very poor delivery service and will not use again!

Ordered after working hours on a Tuesday so order picked up Wednesday morning. I chased on the Friday as not heard anything about delivery. Told it had gone to the courier and they would call me Monday. Surprise surprise no call! I rang the courier direct and no answer. Had to speak to Wicken Toys again and they called the courier. Then I got a call from the courier on Tuesday saying they were 99% sure they could deliver it Thursday but couldn't guarantee and would call me that afternoon or Wednesday morning. Surprise surprise no call so I had to call and someone will call me today to arrange delivery. I'll believe it when I see it. This is a gift for my daughters birthday and I have no idea of when it will arrive. Explain that to a sad 7 year old! Terrible service. Order elsewhere for similar price and next day delivery! Delivery within 4 working days - I don't think so!
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Review by confirmed purchaser

Great value and good quality

Went together well but best if two people put together to save a lot of time. Point out ball/sand pit does not have a liner or base.
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Review by confirmed purchaser

Great company, speedy delivery, fab product

Ordered the Kettler happy trike racing and it arrived promptly, well packaged and very easy to put together. Price was competitive from Wicken Toys, build quality of product was excellent and hope my son loves it!
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Review by confirmed purchaser

Turned up on time and in good order

Turned up well packaged and got a text to say it would be delivered in the next 90 minutes
Good service all round
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Review by confirmed purchaser

Excellent service

Our order was very quickly despatched. Kept fully informed of delivery plans. Recommended.
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Review by confirmed purchaser

Had to cancel order

It was with regret that I had to cancel my order as wicken toys courier wanted an extra £21 to deliver to the lovely Isle of Anglesey which has two toll free bridges to get on. I only live 2 miles from the A55 express way and I explained I was a uk mainland postcode but there was no backing down,it's crazy I could have lived in mid wales a 100 miles or so off the main road networks and they would have come to us for free. We do live in the white shaded area of their free delivery but now our postcode had been added to their postcode areas of extra payments, even though Anglesey is still in white. I reckon wicken toys don't know where Anglesey is, maybe they should come here for their summer hols and use our toll free bridges to get here!!
Wicken Toys Ltd

Reply from Wicken Toys Ltd

Hello Mr Williams

We sell at very competitive prices and getting items delivered is an expensive business. We are free delivery to mainland UK as stated on our website very clearly, excluding certain mainland UK postcodes. I appreciate that Anglesey is connected to the UK mainland by a bridge but it is classified as an island, as you live there it is a little surprising that you do not know this. I have added your postcode to the surcharge list to try to help people that do not realise Anglesey is not mainland UK. It was not previously on the list as I did not deem it necessary.

We have to use carriers to get long distance deliveries delivered. We get charged surcharges by the carriers that we cannot afford to absorb at the competitive prices that we sell at. We simply have to pass these on as it is unfair to put our prices up for the majority of our customers.

I am sorry that you had to cancel your order. We have sold other items onto your island where customers have found the surcharge very reasonable compared to other quotes that they receive.

Chris
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Review by confirmed purchaser

Excellent service, fantastic product!

The climbing frame and slide arrived really quickly. It was well packaged and easy to put together.
Our 4 year old and her friends absolutely love it and it seems solid and reliable.
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Review by confirmed purchaser

Great Customer service

Very polite and friendly staff who kept us up to date with the delivery of our product. Really good company to deal with and also the cheapest price we could find for what we wanted. Will definitely be using Wicken Toys again.
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Review by confirmed purchaser

Very good , very good delivery x

they were good for money and good for delivery , but they didn't send all the parts for the swing / slide x
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Review by confirmed purchaser

would never use again

Don't bother 😞 I placed a order beginning of November 2013 now March 2014 and order still not delivered, communication rubbish as received nothing.
Wicken Toys Ltd

Reply from Wicken Toys Ltd

Hi Sonja

We did receive this order on 20 November 2013.

The order was placed by a pre-school for 2 sand pit covers. The covers unfortunately were out of stock, having spoken to our supplier we discovered that they were out of stock until Feb 2014. We called the pre-school on the 20th November (the same day that we received the order) and advised of the situation and we advised that we would put a refund through. This refund was processed on November 22nd 2014 through sagepay.

It looks like it is a break down in communication the pre school end. I Think it a little bit harsh that our overall trust pilot rating is effected by this bad rating. If you can read this than the customer is not be very fare by leaving this up.

Chris.
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Review by confirmed purchaser

Great value for money, outstanding quality and quick service!

Easy transaction purchased via Internet, quick service, excellent quality and superb value for money. Would definitely recommend
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Review by confirmed purchaser

Professional and polite

We ordered the Plum pyramid wooden play centre. We were very pleased with the prompt delivery and the courteousness of the company, for keeping us informed of the delivery time. The delivery guy was very polite and helpful. We would use them again.
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Review by confirmed purchaser

Trampoline as quick as a bounce

The trampoline was order at 1200hrs on the Saturday and delivered by 1300hrs on the Monday, set up and ready for use by my daughter after school, what an excellent service thoroughly recommend and we will definitely be using this company again.
Well done
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Review by confirmed purchaser

Best Price, Good communication, Quick Delivery, Good After- care Service

Purchased Kettler Nitro Extreme Go-Kart after searching around online, and found Wicken was by far the best price!
It was delivered within 2 days with good communication regarding delivery day/time.
The Go-Kart was very straight forward to assemble (30 mins max).
It's well made with string steel chassis, adjustable seat and sturdy inflatable tyres.
Few issues with some parts but were replaced very easily without any fuss the next day.
Overall I couldn't be happier - my daughter will love it when she get's it for her birthday!

Wicken Toys Ltd Details

Great Customer Service

Call us free on 0800 587 1066 We answer the phones: 8am - 6pm Mon - Fri 10am - 5pm Weekends

Biggest Display in the UK!

There is no where else in the UK that has more climbing frames, trampolines or swing sets on display, we have the biggest display of outdoor play equipment in the UK! Whether you are looking at a trike or an expensive climbing frame, you can get an idea from looking at a picture on a web site but you can not beat actually seeing it and even giving it a shake to see how sturdy it is. We leave you alone while you look and try the different items but we are available if you do have any questions or would like any help but we will not chase you around while you are looking.

Free Delivery over £120.00

All orders over £120.00 FREE delivery. All orders up to and including £120.00 delivery charge £4.95.

About this family run company

Wicken Toys was established in 1992, we now have the largest outdoor dispaly site of childrens outdoor play equipment in the UK! Please come along and let your children try before you buy. We stock metal and wooden climbing frames, swings, slides, trampolines, go karts, pools and many more fun outdoor games.

Visit Wicken Toys Ltd

As we are a family run business please speak to any one in the office.

Call us on: 0800 587 1066
We live here: Wicken Toys Ltd, Whittlebury Rd, Wicken
MK19 6BJ Milton Keynes
United Kingdom

Category

Wicken Toys Ltd is ranked 22 out of 212 in the category

Wicken Toys Ltd is ranked 6 out of 85 in the category Children's Toy

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