I booked an apartment through Wimdu late on a Friday afternoon after a last minute decision to travel to Barcelona for a week. Check in was 2pm on the Saturday so less than 24 hours later. Less than an hour after the check in I decided that the apartment was simply not clean enough to justify the $96 per night cost. The bed sheets had stains on them and the bathroom was clearly a quick slap wipe around. I contacted the owners and asked for a refund who told us to return the keys and contact Wimdu. Wimdu messed around for the afternoon and finally told us that we would get half our money back or the owner will arrange for a cleaner to tidy up the place. Clearly the property was not in an acceptable state and I wanted my money back. Now 48 hours later, the owner still claims it was acceptable and Wimp are being total BEEPS and only returning 50% of my payment. Oh plus a worthless Wimdu voucher! The owner is pocketing $400 for doing nothing as less than 24 earlier the place was empty and while he says it was acceptable, he still offered a cleaner (so clearly NOT acceptable) and no one has bothered to tell me what "acceptable" is. The owner and Wimdu are thieves!
Btw the property is entitled "Red apple beach appt" and is situated right on the beachfront. The owner is called Xenia. Do not book the property!
Found a lovely apartment on Wimdu, saw that it was free, booked and sent an enquiry off. This enquiry also reserves the money in your account (To which mine came to £1000). Website states on the main booking page that if the booking falls through from the host, the money will be released back to me immediately.
So, as you'll be expecting, no word from the owner, the booking is cancelled, and my funds have APPARENTLY been released. Wrong. 48hours pass, still no access to the money in my account. The people I was going with won't pay me anything as we don't have an apartment for them to pay for. So I'm left £1000 STILL out of pocket.
Contact Wimdu customer service, apparently they "request the release of funds immeadiately". Essentially, while going through the works, I was told they deal with a third [arty financial payment company who deals with all the payment and money. And the worst part, phoned customer services, they can't tell me who this is, they can't even contact them for my on my behalf either. This company reserve the funds, and the company has to REQUEST the release, to which the DO NOT do immediately. I'm not left with £1000 out of pocket and an overdue rent bill. Customer service offered no help at all, basically just said not allowed to tell you, can't do anything, just wait.
No apartment, no release of funds, no explanation of why it's not immediate. No knowledge of who has hold of my bank funds. Almost sounds illegal to me.
I have booked apartments in six countries with Wimdu and found them generally to be fine to very good. Unfortunately my last attempt to book was abortive because, despite all the properties I attempted to book with showing availability, all the owners came back and said their property was not available. My suspicions were that because there was a big international event on in the city that week and I was trying to book early, the owners had not yet hiked up their prices for the event week and so were unwilling to let at their 'usual' price which was still displaying on the website.
I contacted Wimdu and asked how owners could blatantly show their apartments as available and then say they weren't. I appreciate that sometimes this can happen, but four owners in four days saying the same thing is not a coincidence. What really let Wimdu down though was the quality of their response. It came within a day (good), it came from a named person (good), but the content was feeble. A stock answer which did not attempt to respond to any of the questions I had asked. I really hate that because it says 'we're not interested, we don't care, we're just going through the motions'.
I know they are capable of better, but this time they didn't show it. Shame they didn't ask me for a review earlier, they might have got a better one.
I honestly can't recommend this site and company highly enough and my fiancée and I tell everyone about Wimdu. We have now used it three times; Istanbul, Barcelona and most recently Amsterdam and every time it has been so easy and simple and everything has worked as it should. I won't hesitate to use Wimdu again and in fact we are about to book another property in Amsterdam for June this year!
Wimdu has a great reviews system, that allows you to know what to expect when you arrive at the accommodation, so you can choose better. The offer is also better than in hostels, at least if we are talking about London (where hostels are too expensive and don't always have the best conditions).
However, I am not giving five stars because forcing the user to pay the complete amount of the stay is too much, particularly if you want to book for 15 days, as I did. In cases where the price surpasses £50 pounds, I believe the expenses should be paid on arrival - the guest could pay a fee in advance, but he/she should not be overloaded with the entire cost and risk - the host should take some part of the risk too. I really needed a room in London for two weeks, so I paid A LOT of money in advance and I was afraid that it could be a scam until I arrived there, even though there were reviews in the website - fortunately it was not.
I wish Wimdu had a decent system for longer stays.
Having used various websites to book self catering accommodation this was one of the most successful. It was good to know if anything went wrong we had a company to back us up because getting in touch with owners can be a nightmare. This time we had an airline delay but their clients had already been in touch and we were able to rearrange the arrival by text. The property was as described and the owners were most helpful. I would definitely look on their website again. OK the model is for the booker to pay a fee but it isn't hidden in the owners charges.
We had a fantastic stay at this apartment. The apartment itself was clean, cosy, nicely decorated with comfortable beds and great kitchen facilities. Location was perfect too in a quiet area but we managed to walk to everywhere we wanted to go. It's really close to the Anne Frank museum which is great for beating the notorious queues. Annemarie was a pleasure to deal with throughout. Making arrangements before hand was really easy and she was helpful and friendly when we arrived. Would stay there again.
I stayed at the single bedroom with attached bathroom/toilet. It was warm and cozy. The owner Galina was really helpful and caring. Only issue was hot water in early morning before 9am was not available. Therefore you need to take bath later in the day or at evening. Overall very comfortable stay.
The customer service and finance department is faster in responding and solving problems. I dislike the artificial price push down. A flat has its own value and if you keep pushing it down because someone has a cheaper one, so we should go with a lower price, you are creating a no win market for the hosts. Not to mention you are making that city seem like a cheap holiday destination. It would be better to let the people offer their price, the guests anyway choose usually the more suitable for them.
I had a very easy experience booking with wimdu. Within less than one day I made my booking reservation and heard back from the apartment owner to confirm. I also had an issue with a voucher, but when I emailed customer service with my problem, I heard back within a few hours. Great service!
I had a big damage in my flat in France. Wimdu says that the insurance covers everything, but there is a franchise of 400E , which was never mentioned. So if someone destroys for 500E , you will get only 100 e reparation money. This is in contradiction of their website advertisement , full coverage by insurance . In addition the damage happened many months and we are still in process to begin the evaluation of the claim, documented by pictures and by acceptance of the guest client who admitted it. In addition no deposit was taken away from the client to begin with.
Other websites like AIRBNB covers 100 % no problem, but WIMDU makes Franchise on its policy. Also they send claim forms in a language which is not the local language ( french) when the story happens in France
For all these reasons even if I stay with my advertisement on WIMDU ( I only rented once and it was an experience with damages), I always feel more comfortable to rent with other websites which covers without franchise.
Also it seems the insurance process takes times, because after 4 months , with acknowledgment of the client on destructions, they could have sent someone to verify. Wimdu also do not pay for lost nights when there is cleaning needs ( vomiting on walls and floors).
For all these reasons, I think that the insurance policy of WIMDU is not good by comparison.
Second time of using Wimdu and the vacations have been great . Our last stay gave a real sense of the area and people thanks to the location and valuable input of the property owners which enhanced our stay. we would strongly recommend giving it a go.
I've used WIMDU a few times to find good value rooms in various places around the world. I've been so impressed with ease of use and reliability that I've recommended it to several friends, who are now converted to the benefits of the site. If you want to save some money, try WIMDU for your next trip. My best advice is to double check the reviews already left for your potential host, so that you know what type of traveller the room attracts and whether they were happy with their experience. Give it a go!
Booked a flat in Brussels which turned out very well. The Wimdu process was a little complicated but included a human element i.e. someone actually answered the emails. Overall a very good experience and we would certainly use them again.
I have found some good places to rent for short holidays on wimdu and everything has worked smoothly, from booking to paying and staying in the apartments. The hardest thing is choosing the most suitable place to book because some of the owners do not describe their properties very well and one is left wondering exactly what they have to offer. The reviews are useful in helping to make a decision on which one to book.