We just came back from a trip to Barcelona and we were really disappointed with Wimdu quality control. The flat that we had booked had two fantastic reviews (I wonder now if they were helped by a voucher in exchange) and the photos looked great. The advert said that the property was a two bedroom apartment and we thought that although it would cost us the same as a 4 star city centre hotel it would be more practical as we were traveling with a work colleague. For starters, the building looked like a drug den and was super small. This is not all. Squeaky, low quality beds in both rooms and no door in the second bedroom! Yes, no door but a curtain. We phoned the owner and he told us that if we wanted privacy we should have asked if the bedrooms had doors...really?\ I phoned Wimdu straight away (German phone by the way) to inform about the situation and they told us to send them an email with photos at 22.00 pm after a long trip. We did this and went to a hotel the next day hoping that Wimdu would solve the issue. The next day I had to email and phone several times until at last they said that they would partially refund us the money and gave us a 50 euro voucher (useless as we won't be using the company again). The feeling of disappointment and the time spent trying to solve this issue is something a voucher cannot replace. In the end we stayed at a 4 star hotel that we had to book last minute. Wimdu needs to improve many things but above all, make sure that places are as they say they are and that they are priced accordingly. I'm still very surprised at how a German company doesn't have more quality control.
L'utilisation du site est simple et le service est parfait. Nous avions réservé un appartement à Paris et l'hôte a annulé ma réservation quelques jours avant le départ. Wimdu a tout de suite proposé d'autres hébergements du même type dans le même quartier, s'est chargé de changer la réservation et a pris en charge la totalité des frais supplémentaires. Equipe très réactive et service très satisfaisant.
After my first trip with Wimdu I was very happy with the service that they offered. I have booked a second holiday with them and I'm sure there will be a third. For the solo backpacker, like myself Wimdu provide the perfect solution to the task of finding cheap accommodation abroad.
We have used Wimdu to find accommodation in Europe and the UK many times and have always found it to be a great experience. We have never rented whole apartments so can not comment on this but we always rent rooms in apartment that the host is living - by doing this we find you get a great price, great location and really good local advice on where to go and what to do. Check out the hosts reviews first and you cant go wrong - :-)
Love using wimdu, it's easy, safe & simple to use, & you get to see honest reviews by people that actually stayed there (unlike tripadvisor) before you purchase! Never had a bad experience with them! Plus, your money goes much further compared to hotels AND it goes to the locals not corporations!
Wimdu made the accommodation reservation easy and convenient. The money for the reservation are stored by them and if anything doesn't work out when you arrive, you can complain to them. Not that we needed that, because everything went just fine.
I booked an apartment in Istanbul with my family, when we arrived the apart was different than shown on pictures: very low ceiling, very small windows, it was a kind of garret. The heating was off and when we turned it on it was working very badly, so it was cold, no blankets on one bed, they brought them 2 days later. The owner didn't answer the phone for 2 days. I contacted Wimdu 2 hours after my arrival but it answered only 2 days after, offering me another flat but charging me the 2 nights I spent in the cold, shady and different apart than the one I booked. It's a fraud.
Having hosted with Wimdu for more than a year we have just been booted out. The main reason, apparently, was that we let four requests expire. If Wimdu had bothered to check they would have seen that we responded to all requests but in a few cases rather than rejecting we just let the booking expire but only AFTER a response. Initially it took us several months to get a full listing and Wimdu came up with a different excuse each time. It actually became quite comical. The latest episode simply reflects the continuing Wimdu inefficiency. We were sent an email telling us we had been unpublished. When we appealed we received an email telling us we had been reinstated because we had a good listing. When the listing did not reappear I contacted Wimdu again and the next thing we knew , we received an email saying that we were unpublished... again! Interestingly (but typical Wimdu) I was not able to speak to the person who sent the emails or to a supervisor. Nor were we happy with Wimdu charging guests 21%. They put higher charges to what the host charges and then add on a separate charge to make it seem like their commission is reasonable. All in all it's probably a good thing we're out. We are with another much larger organization where we have a 5 star rating and have received far more bookings.
I booked an apartment through Wimdu late on a Friday afternoon after a last minute decision to travel to Barcelona for a week. Check in was 2pm on the Saturday so less than 24 hours later. Less than an hour after the check in I decided that the apartment was simply not clean enough to justify the $96 per night cost. The bed sheets had stains on them and the bathroom was clearly a quick slap wipe around. I contacted the owners and asked for a refund who told us to return the keys and contact Wimdu. Wimdu messed around for the afternoon and finally told us that we would get half our money back or the owner will arrange for a cleaner to tidy up the place. Clearly the property was not in an acceptable state and I wanted my money back. Now 48 hours later, the owner still claims it was acceptable and Wimp are being total BEEPS and only returning 50% of my payment. Oh plus a worthless Wimdu voucher! The owner is pocketing $400 for doing nothing as less than 24 earlier the place was empty and while he says it was acceptable, he still offered a cleaner (so clearly NOT acceptable) and no one has bothered to tell me what "acceptable" is. The owner and Wimdu are thieves!
Btw the property is entitled "Red apple beach appt" and is situated right on the beachfront. The owner is called Xenia. Do not book the property!
Found a lovely apartment on Wimdu, saw that it was free, booked and sent an enquiry off. This enquiry also reserves the money in your account (To which mine came to £1000). Website states on the main booking page that if the booking falls through from the host, the money will be released back to me immediately.
So, as you'll be expecting, no word from the owner, the booking is cancelled, and my funds have APPARENTLY been released. Wrong. 48hours pass, still no access to the money in my account. The people I was going with won't pay me anything as we don't have an apartment for them to pay for. So I'm left £1000 STILL out of pocket.
Contact Wimdu customer service, apparently they "request the release of funds immeadiately". Essentially, while going through the works, I was told they deal with a third [arty financial payment company who deals with all the payment and money. And the worst part, phoned customer services, they can't tell me who this is, they can't even contact them for my on my behalf either. This company reserve the funds, and the company has to REQUEST the release, to which the DO NOT do immediately. I'm not left with £1000 out of pocket and an overdue rent bill. Customer service offered no help at all, basically just said not allowed to tell you, can't do anything, just wait.
No apartment, no release of funds, no explanation of why it's not immediate. No knowledge of who has hold of my bank funds. Almost sounds illegal to me.
I have booked apartments in six countries with Wimdu and found them generally to be fine to very good. Unfortunately my last attempt to book was abortive because, despite all the properties I attempted to book with showing availability, all the owners came back and said their property was not available. My suspicions were that because there was a big international event on in the city that week and I was trying to book early, the owners had not yet hiked up their prices for the event week and so were unwilling to let at their 'usual' price which was still displaying on the website.
I contacted Wimdu and asked how owners could blatantly show their apartments as available and then say they weren't. I appreciate that sometimes this can happen, but four owners in four days saying the same thing is not a coincidence. What really let Wimdu down though was the quality of their response. It came within a day (good), it came from a named person (good), but the content was feeble. A stock answer which did not attempt to respond to any of the questions I had asked. I really hate that because it says 'we're not interested, we don't care, we're just going through the motions'.
I know they are capable of better, but this time they didn't show it. Shame they didn't ask me for a review earlier, they might have got a better one.
I honestly can't recommend this site and company highly enough and my fiancée and I tell everyone about Wimdu. We have now used it three times; Istanbul, Barcelona and most recently Amsterdam and every time it has been so easy and simple and everything has worked as it should. I won't hesitate to use Wimdu again and in fact we are about to book another property in Amsterdam for June this year!
Wimdu has a great reviews system, that allows you to know what to expect when you arrive at the accommodation, so you can choose better. The offer is also better than in hostels, at least if we are talking about London (where hostels are too expensive and don't always have the best conditions).
However, I am not giving five stars because forcing the user to pay the complete amount of the stay is too much, particularly if you want to book for 15 days, as I did. In cases where the price surpasses £50 pounds, I believe the expenses should be paid on arrival - the guest could pay a fee in advance, but he/she should not be overloaded with the entire cost and risk - the host should take some part of the risk too. I really needed a room in London for two weeks, so I paid A LOT of money in advance and I was afraid that it could be a scam until I arrived there, even though there were reviews in the website - fortunately it was not.
I wish Wimdu had a decent system for longer stays.