I ordered a gun cabinet from here, I chose this site as it was "FREE" p&p, which I was delighted about, even after I had confirmed my address with the website, so i paid for my order happily, 4 days later i get a call from them saying i cant have my product unless i pay an EXTRA £25!!!!!!! p&p!!! Feel totally duped will never use this site again
I have to say that the service was excellent and safe arrived very very fast! So fast in fact i missed the delivery! Only the small issue of a series of chips spanning 3 inches and inch in from the top of the door diminished the experience! Safe works fine it just spoils the cosmetics of the front! Slightly disappointed but probably the couriers fault and not the store!
I am new to shooting and needed a gun safe, the site was helpful, and the safe is great and good quality, fixing bolts and two sets of keys included, after searching many sites and reading a lot of reviews, I believe I have made a good choice.
The Gun Safe as a product is excellent. However why would you sell a safe with four mounting holes pre-drilled, and yet only supply two fixing bolts. If necessary raise the price a few pounds and deliver the complete package. The safe HAS to be secured with four masonry bolts, and you only provide two, shoddy customer care.
Good and accurate. Can't ask for more
I ordered this product online on a Sunday and it was delivered quickly on the following Tuesday, the cabinet was as described, of high quality, easily fitted.I
would recommend this to anyone. Great firm to deal with
Ordered two products in quick succession after discovering post-order that the first was not going to be suitable.
I asked whether the first could be returned for a refund and the folks at Winterfield were very helpful in arranging this.
Both parcels arrived very quickly and well packaged. No qualms at all.
No complaint with the service from Winterfield Safes, they acted precisely on my instructions. However, we were let down by the TNT collection from BrattonSound, as there was not have room on the TNT van to collect from BS on the Weds evening. BrattonSound had already informed us of the Thursday delivery, but did not then update us that there would be a day's delay. Consequently, I stayed in all day Thurs (cancelling our planned cycle ride) waiting for a delivery that did not arrive. Waited in all morning on Fri too, and as soon as I has gone out about 2.30pm the delivery arrived - lucky I had left a note and phone no.
So, communication breakdown was the problem. And I would prefer a narrower time-slot from TNT - 'between 9 and 5' is a real pain, a.m. or p.m. would at least be better.
But the safes have arrived and seem OK. No problem with the products, just having to be in to sign for delivery was inconvenient at this time (summer hols, child-entertainment duty and all that,,,)
very dissapointed as we ordered safe on the 23rd august.still not here.saving grace was linka? who answered my call.bery helpful.tracked missing order supposed to come next week now.
Very helpful before purchase but delivered damaged stock . They asked me to photograph it and send then a photo but no reply since
Would highly recommend winterfield safes. Great value for money, found them to be cheaper than competitors and received delivery of the safe within 2 days
I ordered via the telephone, sales assistant was friendly and helpful. I wanted delivery delayed for about 5 days, she said this was no problem and item arrived on day she promised around mid day. They also use a good courier service. Item was also the cheapest , I spent days checking, I also used the £5.00 off offer which made it cheaper still, plus free delivery, would highly recommend.
Ordered at 14:00, delivered at 09:30 the next morning! Great service, product and price
A satisfying experience and a good company to deal with. Good price, quality product and prompt delivery. Only reason for a loss of a star is because packaging was slightly damaged resulting in a loss of a couple of minor nuts. Nothing that could not be found in my bits and pieces box to effect a replacement so no real concerns.
I was very impressed by the speed of the delivery after placing the order on line. The product I bought was of the standard I expected and arrived intact.
I had a query on the keys supplied which was answered immediately and I cannot fault the service.
Product is great and the delivery company even took account of 8.5mnth pregnant wife when delivering. 5*+
However, purchase made through TopCashBack some months ago and according to that platform Winterfields have yet to ratify. 1*
Yes I'd buy here again as it's the product that matters, but I would like to see a little more pace in the rear of house functions.
The young lady rang to let me know that they had received my order but the item I required was out of stock, but they were getting some in soon, and would phone again to confirm the exact delivery date. She did a few days later and asked if it would be possible to make the delivery the following day. I confirmed that it was ok and they made the delivery as discussed. Excellent service.
The price of the item was good. The website said next day delivery but no confirmation Phone call, text or email. Had to contact on an 0845 number as my email was not replied to there needs to be an 01 contact number. The item was damaged after emailing & using Contact Us on website I had to sens another Contact Us email as for a reply to my two previous email before I got a response. The matter was finally resolved with a part refund.
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