I ordered a book through amazon which never arrived. After several emails back and forth (all with the same copy and paste answer "your package is within the delivery timescale") I finally got an offer of a replacement or a refund. I took the replacement. That was 3 weeks ago an still nothing and once again I am getting nowhere with the customer service email. After finding these reviews I wish I'd just got my money back.
Look, I've read other reviewers comments, and I feel it is only fair to chime in with my own experience which has been very positive, indeed!! I ordered some books from them via Amazon which arrived well-packed and swiftly, in better than advertised condition. One of the books ordered was Mon enfant de Berlin which was brand new!!!! I also bought The New Oxford Book of English Poetry for - wait for it - 1p!!! (Though obviously I had to pay £2.80 postage, but that is Amazon's set tariff, and still represents great value.) Yep, a hard-back, 1,000-page book - one of the great classic anthologies - complete with it's original dust-jacket, delivered in 6 days for £2.81p. How good is that?? But, it gets even better! On Friday I tried to place an order online, with World of Books directly, for the Compact Oxford English Dictionary at £2.90. There was a glitch in the system, and at checkout the sub-total was correct, but the final pre-postage total kept doubling. I rang the company and spoke to Martin, a supervisor. He placed my order manually, at 1.45pm, and it was delivered to me by Royal Mail on Saturday at 8.40am (19 hours later!). AND, he was getting the IT department to correct the error. Until then, I haven't even be charged for my dictionary, which is like brand-new. The company is trusting me to pay retrospectively with my next order. Dust-jacket price of my (not yet paid) £2.90 investment? £14.95 in 2006 (3rd edition). Needless to say, I'll be buying regularly from World of Books. Cos, in my book, their customer service is quite simply outstanding, and the only way I can show my appreciation is by getting the word out!! (on edit) Since I wrote the above, I've done more shopping with World of Books, and the experience just gets better and better. Today I received The Grove Concise Dictionary of Music, which has clearly never even been opened before!!, and The Practice of English Language Teaching, which, in contrast has obviously been much-read (which is fine by me; we're talking about USED BOOKS after all; it's still perfectly readable, and a great TEFL resource). This time I ordered late afternoon on Thursday, and received my order today (Saturday). OK, one title has still to be delivered, but I suspect that's simply the vagaries of the postal service. I paid just £2.50 for 1st class postage (though there is a FREE option, if you don't mind waiting for Royal Mail!!!). I expected this charge to be for each book, but no, it was for all three. Given that the Grove alone is a weighty hard-back of over 900 pages, I call that very fair indeed. Finally, I'd just like to add that I've contacted World of Books twice this week by e-mail, and twice they responded within hours. What more can anyone ask of a company?
I happened to come across worldofbooks through eBay whilst I was looking for Asimov books. Their list prices are very reasonable, although their policy of charging a £2 flat delivery charge *per book* (at the time) caused me to order less books than I wanted.
What really caused me grieve is their non-delivery rate. I grant that some deliveries go missing in the mail -that's life- but I have not had a single order that was fulfilled correctly. My first got 1 out of 3 books ordered that were delivered, my second 2 out of 3, and my third, 3 out of 4.
A failure rate of 100% (3 out of 3 orders had failures) implies to me that the problem is not 'lost in shipping' but somewhere else.
When I report the item as never arrived on eBay, I usually get an immediate refund, -no questions asked- (although this time I had to wait 5 days for it!). The fact that they refund without entering into a dialog gives me pause.
When I push for an explanation all I get is a vague 'must be lost in the post' answer. I also experienced that they claim not to have a copy any more, whereas the book in question is still listed on their eBay store-front.
At least when ordering through eBay, you are guaranteed delivery of the item you want, and if the wrong one arrives, -or never arrives at all-, then eBay guarantees 100% refund of all costs.
So in that way, I have been using worldofbooks. I order things I want, and as soon as it becomes apparent that the book isn't coming, I claim a refund, and get it.
I bought a big paperback from World of Books, who described it as "has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged." Actually the spine was strained, the top and bottom edges of the pages were tea- or coffee-stained and the edges of many of the pages were stuck together with damp. The book was almost unusable, even as a study copy, and looked a mess.
World of Books apologised, accepted the book back and refunded the price plus dispatch postage. But it didn't pay my postage to return the book, which I think was £6.85.
They commit the ultimate online shopping sin; THEY LIST BOOKS THEY DON'T HAVE IN STOCK!!! I ordered 2 books from Amazon Market Place. The first one arrived ok, but was worse condition than advertised. The second simply never arrived. I emailed World of Books asking if the book had been dispatched. The Customer service guy, Gareth Simons, simply couldn't just answer that straight question. He was the most frustrating person I had ever dealt with and in the end I just gave up and complained to Amazon. Surprise surprise, within no time at all I receive a mail from World of Books saying the book had been returned to them by the postal service damaged and was too bad to send. They said they didn't have another copy and so I could have a refund or another book. Imagine my surprise when I checked on Amazon only to find World of Books were still listing the book, even though they had just emailed me to say they didn't have a copy. Just for good measure they were also listing 3 copies on Ebay. It's vendors like these that give online second hand book sellers a bad name!!!!!!
Emailed a query to their "customer service" asking about bulk purchase of several items. Received a reply telling me how to order and pay on their website, like I'm a child or something, My query was totally ignored. What a waste of time! I'm cross about it and will be buying elsewhere. Quite a few of their customers on Amazon are not happy with the books they received, either, if you read the negative reviews.
Finally I have found a place where I can warn other of this terrible company.
They are on ebay selling books for a reasonable price, the joke of the matter is you pay and get nothing.
I ordered a book from this company and shockingly I didn't receive it! When I contacted them they told me they would either replace or refund dependent on what I wanted. I asked for a replacement as I really wanted the book. Funnily enough they didn't have one in stock. My rage took over and I did a bit of searching on the net and discovered they were selling the exact same book through several different websites. I foolishly decided to check out their feed back, and I had not been the only person to suffer their lies.
My complaint went through the ebay customer resolution center, however, they are still selling the same book and I wonder how many other people have been suckered into the same scam.
Please avoid this company they are not honest people.