I happened to come across worldofbooks through eBay whilst I was looking for Asimov books. Their list prices are very reasonable, although their policy of charging a £2 flat delivery charge *per book* (at the time) caused me to order less books than I wanted.
What really caused me grieve is their non-delivery rate. I grant that some deliveries go missing in the mail -that's life- but I have not had a single order that was fulfilled correctly. My first got 1 out of 3 books ordered that were delivered, my second 2 out of 3, and my third, 3 out of 4.
A failure rate of 100% (3 out of 3 orders had failures) implies to me that the problem is not 'lost in shipping' but somewhere else.
When I report the item as never arrived on eBay, I usually get an immediate refund, -no questions asked- (although this time I had to wait 5 days for it!). The fact that they refund without entering into a dialog gives me pause.
When I push for an explanation all I get is a vague 'must be lost in the post' answer. I also experienced that they claim not to have a copy any more, whereas the book in question is still listed on their eBay store-front.
At least when ordering through eBay, you are guaranteed delivery of the item you want, and if the wrong one arrives, -or never arrives at all-, then eBay guarantees 100% refund of all costs.
So in that way, I have been using worldofbooks. I order things I want, and as soon as it becomes apparent that the book isn't coming, I claim a refund, and get it.
I bought a big paperback from World of Books, who described it as "has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged." Actually the spine was strained, the top and bottom edges of the pages were tea- or coffee-stained and the edges of many of the pages were stuck together with damp. The book was almost unusable, even as a study copy, and looked a mess.
World of Books apologised, accepted the book back and refunded the price plus dispatch postage. But it didn't pay my postage to return the book, which I think was £6.85.
They commit the ultimate online shopping sin; THEY LIST BOOKS THEY DON'T HAVE IN STOCK!!!
I ordered 2 books from Amazon Market Place. The first one arrived ok, but was worse condition than advertised. The second simply never arrived. I emailed World of Books asking if the book had been dispatched. The Customer service guy, Gareth Simons, simply couldn't just answer that straight question. He was the most frustrating person I had ever dealt with and in the end I just gave up and complained to Amazon.
Surprise surprise, within no time at all I receive a mail from World of Books saying the book had been returned to them by the postal service damaged and was too bad to send. They said they didn't have another copy and so I could have a refund or another book.
Imagine my surprise when I checked on Amazon only to find World of Books were still listing the book, even though they had just emailed me to say they didn't have a copy. Just for good measure they were also listing 3 copies on Ebay.
It's vendors like these that give online second hand book sellers a bad name!!!!!!
Emailed a query to their "customer service" asking about bulk purchase of several items. Received a reply telling me how to order and pay on their website, like I'm a child or something, My query was totally ignored. What a waste of time! I'm cross about it and will be buying elsewhere.
Quite a few of their customers on Amazon are not happy with the books they received, either, if you read the negative reviews.
Finally I have found a place where I can warn other of this terrible company.
They are on ebay selling books for a reasonable price, the joke of the matter is you pay and get nothing.
I ordered a book from this company and shockingly I didn't receive it! When I contacted them they told me they would either replace or refund dependent on what I wanted. I asked for a replacement as I really wanted the book. Funnily enough they didn't have one in stock. My rage took over and I did a bit of searching on the net and discovered they were selling the exact same book through several different websites. I foolishly decided to check out their feed back, and I had not been the only person to suffer their lies.
My complaint went through the ebay customer resolution center, however, they are still selling the same book and I wonder how many other people have been suckered into the same scam.
Please avoid this company they are not honest people.
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