We were sent a charger and 30 pin adapter by world of accessories.co.uk, none of which worked. They refused a refund on the grounds that we were outside their 28 day refund policy, even though the only reason for that was their failure to respond to my emails! Also refused to engage with me on why we weren't entitled to a refund under the sale of goods act. Very unprofessional, I certainly would warn people against dealing with this company.
I purchased a cable which I paid over the odds for in order to get the free software that was advertised as I could not source the software online. Firstly they sent the cable but not the software. Then when I enquired about it, after him being rude and huffing because I emailed them and then phoned them to ensure it was received, he sent me a dead link to the phones website. I had already checked everywhere online and tried downloading various things but to no avail. So then he sent me a CD Rom, which was suitable for every phone brand but my own. So I asked for a refund and he sent me yet another link, to a dodgy download site (which I had already tried but which did not work) They said he would refund me but not the for the postage. I argued that the goods they had supplied were not fit for purpose or usable and that they had falsely advertised them so they should be responsible for the postage. Well that sent the guy off into a tirade of how its not their fault I can't use it properly and when I suggested that they change the wording on their website in relation to that product he was furious. It was mildly entertaining but incredibly unprofessional and by the end of it I decided to keep the product to sell it on as the unstable person clearly could not be trusted to refund me and I would have had to send it back recorded delivery as they cannot be trusted, costing me yet more money. A costly mistake, certainly would not recommend this site to any one and am quite concerned that the chap is allowed to work with the public. Avoid at all costs.