Worldstores reviews

Worldstores reviews

Good
7.0
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Review by confirmed purchaser

No issues at all.

There is nothing to say, as the transaction ran so smoothly. They delivered on the date that they said they would deliver.
Very happy, would purchase from them again.
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Review by confirmed purchaser

Made Up

This is the 2nd time I have used worldstores and both times I have been greatly
satisfied with my purchases and with buying and delivery procedures I will recommend this company to everybody.
Just checked on my next purchase and found I have ordered the wrong colour for an
item 1 e-mail and about half hour later all sorted. Thankyou Amanda World Stores
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Awful Service Awful Quality

Ordered a shed and base , shed is abysmal quality almost matchwood. Called them to get it returned , very hard to get hold of ,still waiting for refund no order number given. Distance Selling regulations broken?
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Do not use this company!

I have had an absolute nightmare of an experience.
I ordered a Double Divan Bed and was told I could specifiy date of delivery and took the day off work to receive the item. However, it did not arrive. After many frustating calls to the company I was told it would arrive the following day causing me to have to take another day's annual leave from work.
The bed arrived the next day and initially appeared fine. However on unpacking and assembling, 2 of the underneath drawers would not open. Since this, one of the drawer fronts has actually fallen off and I can see inside that the drawer is completely broken.
To top it all off I received the wrong mattress (the bed is a double - 4ft 6ins but the matress is only 4ft)!
I was ordering the bed for guests coming to stay over, who had to sleep on the floor!
I have yet to phone BedroomWorld (again!) but of course it's an 0844 number and is racking up my phone bill. I am hoping they will take the bed away and give me a refund, but from reading the other reviews on here, I'm not holding out much hope.....
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How they lost my trust

I have ordered from them before but this time these was a problem with the item and that's when the nightmare started ...

Ordered a wardrobe for a chosen day - Friday
It arrived on Thursday. Their courier XDP delivered it without me being present. The item was broken.
Worldstores agreed to collect it on 4 Apr. Nothing happened -apparently it was an error imputing it in the system
Collection was then arranged for 11 Apr. I received two collection reminders from XDP, but they didn't turn up.
On 17 Apr out of the blue I received an email advising they would collect the wardrobe in the afternoon. Leave work, come home, wait - they don't turn up again.

Meanwhile I have three open customer service tickets 8726, 10605, 11909 - no responses on any of them. Tried calling their 8444 number but gave up after 15 mins on hold as after all this number is not a localised number.

If anyone can help with what further action I can take to resolve this, please help!
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disappointed

I bought a shed on 2nd april and the money left my account quickly. It had a 1 to 2 week delivery notice. But then I received an email saying it is at least the 26th may before it is being delivered which i am not happy about. If this had been the case before payment was made then fair enough, but it wasnt. Had I have known the waiting time I would be buying elsewhere. We have phoned and emailed to cancel and get a refund numerous times. Just like everyone else... we haven't had any such luck! They answer if you like to place an order believe it or not! This is my hard earned money and I would like it back!!!
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Anger Inducing

Words cannot express how annoyed i am. I have just got off the phone with Worldstores (after a 20 min wait where they give you no indication of how long it could be), and have eventually had to cancel part of my order.

I order a matching bedroom set on 23rd Feb. 2 of the 3 items were delivered after 2 weeks (after a bumbling first delivery set up gone wrong), and contacted Worldstores to ask where my 3rd item was. After waiting on the phone for 30 mins I gave up and emailed them. I was told after another week that the item was no longer in stock. I checked the website and it didn't indicate in any way that it wasn't in stock.

I was then told an expected delivery date for stock when a member of their team would contact me and set up re-delivery for my missing chest of drawers. In the meantime i still don't have a chest of drawers. This happened 3 times. They never rang, never emailed. They only waited until i rang them or complained by email. Yesterday i finally get on the phone to them (a day after they said they would ring me) to be told that their systems were down and they couldn't help me. I rang again today to be told that as it is after 5pm they cannot track my order but that it still wasn't in stock. 7 WEEKS AFTER I ORDERED IT!!!! Anyway, when i tried to cancel my delivery they initially ordered me less than the item was selling on the website and said the only other option was to wait or do that. No mention of compensation or a hint of an apology.

For the TL:DR readers, do not order from this company. They are a joke. 1 star is 3 too many.
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Review by confirmed purchaser

No product yet.

Ordered a wardrobe for next day delivery. Day 3, no wardrobe though the money left my account promptly. Won't answer emails. Won't answer the phone when you ring about an existing order. Refuse to help if you phone about a new order. Will not buy from here again.
www.worldstores.co.uk

Reply from www.worldstores.co.uk

Dear Mrs Langdon,

Please accept our apologies for the problems you have had with getting your item delivered. I am investigating your order and will call you as soon as possible with an update on your order.

Kind Regards
Prachi
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Enough to put you off online shopping

I ordered a bed and mattress on Sunday 13/04/14 which was available for next day delivery. I specified Tuesday 15th as my chosen delivery date.Received an e-mail saying I could expect a consignment, stayed in all day Tuesday but nothing arrived and no communication from courier. Tracked my order and it seemed both items did not arrive at the depot for delivery until 5am on Wednesday. Disappointed, but assumed they would be delivered on Wednesday. Arranged for someone to stay in my house on Wednesday but still no delivery! E-mailed Worldstores and courier - no response. Tried phoning customer service, line goes dead when you select this option. It's now Thursday and according to courier's website my order is STILL at their depot for delivery but I've had no contact from anyone to tell me what's happening. It seems other posters are right, once this company gets your money they no longer care about the customer.Think I will cancel my order and contact Radio 4's consumer programme "You and Yours".
www.worldstores.co.uk

Reply from www.worldstores.co.uk

Dear Michele,

Thank you for taking the time to write your review. I apologise for the inconvenience caused by the delivery issues concerning your item. I am currently looking into your order and will be in touch with you as soon as possible.

Kind Regards
Prachi
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Review by confirmed purchaser

mattresses

Very good to deal with them thanks
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ABSOLUTELY RIDICULOUS

Bought Bunk Beds from Bunkbedsworld.co.uk - one of their trading names, after reading reviews on various sites about their customer service, delivery options etc.

However my experience with them has not been very good at all. Ordered beds on their next day delivery service despite ordering within their agreed timescale this did not to happen. Courier didn't receive goods til +24 hours after my order was placed and therefore had to take further day of work for delivery. The bunks that I ordered were faulty to the extent that they were dangerous and not fit for purpose. Customer Service where contacted within hours of the bunks being assembled and received a quick response and arranged for collection of beds but had to pay additional cost for different beds and a further 2 days off work for delivery and collection. When the second beds arrived there was fault with these, again contact worldstores for them to say that would have a replacement part sent out to me. 4 days later no replacement so further call to them for response to be that would be delivered the following day.... but this didnt happen.

Email sent to them to find out what was happening with order for call the following day to say that manufacturer wont be sending out replacement parts as they think that I have assembled incorrectly..... (not possible). Alternatives being further replacement or refund.

Wouldnt recommend anyone to this company as their recent customer service has not been very helpful at all.
www.worldstores.co.uk

Reply from www.worldstores.co.uk

Dear Louise,

Thank you for your feedback and your patience. I believe you have spoken to one of our customer representatives who is looking after your order. They will be in touch with you shortly with an update. I do apologise for the issues towards your order.

Kind Regards
Prachi
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Review by confirmed purchaser

Delivered in 3 days and quality of furniture is excellent! Faultless quality, faultless service.

Even though the garden set of table and 4 chairs had an expected delivery date of
6 - 8 weeks it came within the week with emails updating me when to expect delivery. When the day was determined a delivery slot of 3 hours was given and it came within the first half hour of that slot - excellent!
The table and chairs are a real feature in the garden, the chairs look so much more expensive than they were. Lovely light cream material and lovely deep coloured wood (not the orangey colour that I feared)!
Will recommend to all friends and will definitely use again. Thank you.
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Review by confirmed purchaser

Perfect!

I needed a single bed for my granddaughter when she visits but I also need to alternate it with a travel cot when my other daughter brings her baby son.
I saw the folding guest bed at a fraction of the price of other stores and I can only say I am delighted with both the product and the service. The mattress is 10cm thick and suitable for an adult. The bed has a small headboard to stop pillows from sliding off and it rolls away on castors when folded. Well worth 5 stars!
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Review by confirmed purchaser

great company to deal with and recommend to everyone

I went on line looking for a mattress and got this one at a great price and free delivery . when I ordered it I could even pick my delivery date and it came that day and I would recommend them to shop with as they have a wide range of goods. I will be shopping with you again thankyou
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Review by confirmed purchaser

Very smooth operation

Good quality, timely delivery, no drama whatsoever!
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Review by confirmed purchaser

super,super,super WORLD STORES Goody,Goody,GOOD Survice

I can't say a bad word against World Stores,I phone my orders through, teh person who answers the phone is good and knows what they are talking about,and the goods are received by me usally before the date they give me the goods are well packed and in good order, I have never had cause to complain yet. Also the goods are excately as discribed well worth every penny. Better service rhan I have from other companies
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Review by confirmed purchaser

Excellent value, excellent products and excellent, reliable service

I was having trouble finding reasonably priced beds and mattresses online. I decided to Google 'cheap beds' and came across Worldstores. I found some very attractive beds for great prices. The mattresses were cheaply priced too. My beds and mattresses arrived on time on the date I requested and the beds were fairly easy to assemble. I intend to buy the rest of my bedroom furniture from Worldstores, as the furniture is affordable but still top quality products.
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Review by confirmed purchaser

alls well

they were fantastic was worried about ordering online but I wouldn't be again as everything was perfect
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Review by confirmed purchaser

Nice bed. Bad Instruction

Bed is good value for money and delivery was fast and efficient. Only downside is the instructions were not the best. Parts would have been better if labelled.
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Review by confirmed purchaser

Excellent

Brilliant item, easily assembled, rugged but elegant. Thoroughly recommend the seller, item delivered when stated, and email updates kept me posted

WorldStores Details

About this company

The UK'€™s fastest growing online retailer of furniture, beds, mattresses, office furniture, homewares, gardening products, home improvement products, garden buildings and a lot more - in fact, everything for the home and garden! WorldStores prides itself on offering a huge range of products and great value prices backed up with exceptional customer service - including fast delivery on most of our range.

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Worldstores is ranked 901 out of 1032 in the category

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