Worldstores reviews

Worldstores reviews

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items still not dispatched after 5 days

It is dificult to get through on the phones. I tracked my order after 5 days and found that the bedding I ordered hasnt even been dispatched. When placing the order it said 48 hours. No contact from the company. This is very bad customer service and is unacceptable in this day of electronic communication.
Richard Edward Potter, Scott and Dan found this review useful
www.worldstores.co.uk

Reply from www.worldstores.co.uk

Dear Lynda,

Please accept our apologies for the problems you have had with getting your item delivered. I am investigating your order and will call you as soon as possible with an update on your order.

Kind Regards
Prachi
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Review by confirmed purchaser

Good service, informative and great product

Site easy to use, delivery was as expected and we received good updates. Product itself I would highly recommend, great value for money.

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Delivery debacle :-(

I ordered a wardrobe and a set of drawers on 17/03/14. I was then contacted on 26/03/14 informing me that my items would be delivered on 09/04/14 in the morning. The website states 2/3 for delivery , so far so good.
I work nights so put phone on silent during the day. When I woke yesterday 08/04/14 I had a missed call and voice mail . The message said that my order would be delivered on 29/04/14 and to phone them to confirm this. I thought it must be a mistake as I hadn't been contacted by anyone to tell me my order was delayed. I asked my girlfriend to call them first thing this morning 09/04/14 just to be on the safe side, hoping optimistically that my order would still turn up.
I was then called this morning at 09.17 and it was confirmed that the order would not be delivered until 29/04/14. I asked why my order would take another 3 weeks but the girl on the phone had no idea and said I should contact worldstores customer services. I have sent them an email and am awaiting their reply.
If I had been informed of the delay with a quick email or call to explain , I would not be writing this poor review.
This is the first time I've dealt with worldstores , and more than likely , the last time !

Update...
I was called by Prachi ( I think ? ) I had just woke up , on Thursday , the day after I posted my review.
I wasn't really given any explanation why my order had been delayed , something about the distribution company wouldn't be in my area again until the 29th of April ... uh ? What year is this ?
By this stage I was just about to cancel my £523.00 order and try somewhere else.
Anyway , Prachi then said that they would not be a charge for the delivery of the drawers and ( £12.99 for items less than £250.00 ) this would be returned to my account .
Having ordered my bedroom furniture on the 17th of March and not having them delivered until the 29th of April when 2/3 weeks availability was stated on the website , dropping the delivery charge did not seem like much compensation. Better than nothing though !
The next part of the conversation was quite strange though, she then said that after my order had been delivered on the 29th , she would then call me the next day and if all was well she would be able to offer me a small something or other to compensate me for my trouble. When I asked what the small something would be, she said she couldn't discuss that at the present time ( very mysterious ) and not exactly enticing lol. I told her that It was great just for someone from Worldstores to have called at last " no comment " :-)
So...as I like the wardrobe and drawers I've chosen and believe in second ( and third sometimes) chances , lol , I'm giving Worldstores another opportunity to get it right , come on guy's I just want a good quality wardrobe and drawers delivered on time for a fair price and if anything does go wrong just to keep your customers informed , that's all, happy days !
Here's hoping !
I will update again after delivery...
PEACE !
Scott, Richard Edward Potter and Dan found this review useful
www.worldstores.co.uk

Reply from www.worldstores.co.uk

Dear Mark,

Thank you for taking the time to submit your review. We’re sorry you weren’t happy with your experience shopping with us. I am currently looking into your order and will be in touch with you as soon as possible to resolve this for you and hope to restore your faith in us.

Kind Regards
Prachi
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Review by confirmed purchaser

They Can be trusted and are reliable

My order came on time as promised,and purchases can be tracked. I was very happy with my purchase and would order goods from them again
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Review by confirmed purchaser

Very good service

I ordered an outside lamp on 26th March delivered 28th. easy to install. good price.
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Jokes!

Took the day off work for the delivery driver to deliver to wrong address have tried many times to contact worldstores but still no answer
Obviously a company that does not care about the customers
Would not order from this company again!


Even bigger joke after the other day being told I would get my bed re delivered Saturday before 12 I am still sitting here with no bed so full refund is all I want now
Ths is the worst company I have ever had dealing with! Lie after lie is all you get from them
Scott, Richard Edward Potter and Dan found this review useful
www.worldstores.co.uk

Reply from www.worldstores.co.uk

Hi,

Thank you for your feedback. I am currently looking into your order and I will be contacting you shortly again to resolve this issue.

I apologise for the inconvenience this has caused you.


Kind Regards
Prachi
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Review by confirmed purchaser

Good prompt service. Good product as described.

I ordered a guest bed from World stores. I was very happy with the service. it arrived promtly after ordering. My only slight complaint would be that the packageing looked a bit battered on arrival but the bed was un damaged.
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Review by confirmed purchaser

perfect

Ordered 2 self assembly chest of drawers, simple to build and they look fab!
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Review by confirmed purchaser

Nice and cosy sofabed.

Our daughter loves it - the sofa is soft and cosy. The fabric is of excellent quality and feels nice.
Ideal for small living room or spare room.
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Review by confirmed purchaser

World stores delivers excellent value and quality

I purchased a bedside cabinet from world stores and was very impressed with the quality and good value having compared the price for the same item with other major retailers it worked out at almost half price I would definitely shop with them again

This review has been reported to customer service by the company for violating other Trustpilot Guidelines.

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Review by confirmed purchaser

Next day mattress - arrived next day!

This is the second mattress that I have bought from one of the multitude of Worldstores websites, and it arrived next day as promised, and the mattress is as described, so all good. The only slight problems were that (1) the e-mails that they send to keep you up to date with delivery were going into my junk box until I noticed them and recovered them, so I thought for a while that they were not delivering, and (2) they advertise that the mattress will be delivered by two people to any room in the house, when in fact it was only delivered by one person who didn't look as if he had any intention of going past the front door. No problem for me, but a more frail person needing to get a heavy mattress upstairs might have struggled.
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Review by confirmed purchaser

Fantastic Flashsales !

Bought a bedframe in the Worldstores flashsale and I'm really pleased. Good fast delivery at an allocated time. Great price on good quality. I cannot find fault. Would certainly recommend to others from the experience I have had.
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Review by confirmed purchaser

good well priced product.

fast delivery too!
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Review by confirmed purchaser

Good quality furniture at great prices

Love the furniture I brought, solid, good quality. Quick delivery but you are expected to wait in all day on the delivery date as they can not give an am or pm which is hard but they are flexible.
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Review by confirmed purchaser

this item is pantastic

Top quality isnt a word i use lightly. . .but now and again its the only way to discribe an online purchase. . .and todays the day.
This is without doubt a heavy weight item beautifully cast and expertly finished. whats more was the price. . .infact it was the only light weight part.
Delivery and packaging was excellent too.
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Review by confirmed purchaser

Excellent Service, great product, no problems

Easy transaction, very good service, great product, good quality.
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Review by confirmed purchaser

i love the stock and the prices

It's hard to fault world stores. I love their stock, their prices are great if I had to fault it would be the cost of p and p and occasionally the delivery time but overall I would recommend them highly.
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Review by confirmed purchaser

Good time and like the delivery options, but color isn't exactly what I had wanted.

Love how you can lick the delivery date, but I thought I was going to get the grey rattan set, but it came in brown. Not the end of the world, but still. Great price too.
Also, there weren't any directions to assemble the table, although fine to figure out, it would gave been helpful.
www.worldstores.co.uk

Reply from www.worldstores.co.uk

Hi,

Thank you for taking the time to write your review. I apologise for the inconvenience caused concerning your item.

As a valued customer, your feedback is very important to us and this will be passed on to the relevant departments to help us improve the service offered.

Kind Regards
Prachi

WorldStores Details

About this company

The UK'€™s fastest growing online retailer of furniture, beds, mattresses, office furniture, homewares, gardening products, home improvement products, garden buildings and a lot more - in fact, everything for the home and garden! WorldStores prides itself on offering a huge range of products and great value prices backed up with exceptional customer service - including fast delivery on most of our range.

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Worldstores is ranked 901 out of 1032 in the category

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