Everything Ok except the length of time it takes to get the goods. In times like this I expect the same response I get off EBAY mostly either same day or next day despatch. With an E-mail telling me the goods are on their way.
To reply as a company, please log in to your business account.
I am very sorry that on this instance you have experienced delays with the postage.
I have checked your records and we processed your order the next working day after you ordered (29th April). Unfortunately with licensed products such as animal wormers, our trained staff have to take time in checking off each order to adhere to the law, which is why the orders are often despatched the next working day, unlike purchases off websites like e-bay.
All our of mail is sent 1st class royal mail, which typically takes 1-2 working days, however I am sorry that in your case this has not been the service that you have received.