I am very happy and overwhelmed with Wren products and customer service and would not hesitate to recommend to family and friends. The whole procedure from start to finish went without any hiccups and according to plan and cannot fault there service. I am so pleased with my kitchen!
Bought Wren kitchen from Gateshead branch after looking at other Kitchen companies I love it. I explained to Adam in the show room what I wanted I was left alone to look around the displays and I can say I was spoilt for choice. Adam came and measured my kitchen and true to his word listened to what I wanted and designed me a fab kitchen. The fitters Dave and Allan were true professionals and the workmanship by them is second to non. The only disappointment I have is the oven it came with only has one shelf if I had known this I would have picked another oven otherwise quality and service the best. I would not hesitate to advise anyone to go to Wren kitchens.
Bought a ex display from Howden branch,was sent with parts missing ie sink taps,was repeatedly given the run around. Eventually they sent the wrong taps which were way too big for the small sink . It then got worse was lied to repeatedly told they would send the right ones but never did.Then I ordered two brackets that were missing from Hull branch.Was told they cost £12 when I objected they said you can have them for £6. The actual cost of these id about £1.00. After over two week I phoned Hull and asked where they were and was told oh sorry they have not been dispatched for some unknown reason. Try any where but here they are a nightmare to deal with.
We are absolutely delighted with our new kitchen, blends in very well with all and appliances very good and all works much better than our old units. The design of all cupboards etc works very well, with easier access, with thanks to the young man in Wrens who did the plan layout of the kitchen. .
Only went in out of curiosity after advertising in the papers over Christmas. We’d been to B and Q and Wicks, thought we’d decided what we were going to have and probable would have ordered it that day. The show room was amazing all the different layouts, apart from Good morning when we went in no one was mithering us, following us round which was great I hate it when their pushy, we approached the sales chap he showed us round the kitchens, all the gadget’s and gizmo’s not my cup of tea but some did seem quite useful I has to admit, even did his bit jumping up and down in drawer to prove it would take the weight of my saucepans!!!!. So over a cup of coffee he started to plan my kitchen, Dave did the technical – wanted the worktop in one length, not a problem, how the doors were made, all the boring stuff, took on board my need for lots of drawers. Finished the plan gave us a price; even price matched the electrical goods. Left us to have a chat – I suppose that’s when most of the domestics start – but Dave looked very happy – which was good sign when he’s parting with money . Placed the order there and then. The cupboards come ready assembled so we were a bit worried about delivery- especially as the kitchen is still just four unplastered walls, no problem delivery scheduled for early February let them know if there’s a problem. We even got two free mugs what more could ask!!!!
From my first visit to the showroom and arranged the visit of a designer, until the men fitting my kitchen had left my house, it was a first class service from beginning to end. There was a small nigglely problem but this was promptly rectified and I would certainly recommend the 'Wren Experience'.
A new kitchen is a major project and Wren didn't let me down. I felt looked after at every stage ,my designer was professional not pushy and very patient during my journey of decisions and plan changes that a new kitchen demands. My fitter was a credit to the company ,he was multiskilled and fitted a new floor to a high standard before installing my beautiful kitchen. My account manager was always available by phone or email and sorted any minor issues immediately . Wren uses J.Rotherham ,a very well established Company to supply my beautiful Quartz worktops,no problems there . With the introduction of the Lind Barker Collection I have achieved a bespoke quality, designer kitchen without the price label .
would buy from Wrens again had trouble with one person not answering e-mails but in all fairness i think that person was moved to another department. The person who designed our kitchen was really good and designed us a beautiful kitchen, family and friends love it.
The only complaint we have is the handles although they look lovely have very sharp corners and we worry when our grandchildren visit that they will knock into them and cut themselves i have knocked into a handle and scratched myself so worry that the little ones could bang their eyes on the corners of the handles
We had a wonderful experience at the Huddersfield Store, from the moment we walked in we were treat excellently. Nothing was too much trouble from sitting down with Paul to design the kitchen to replacing a door when the kitchen was being fitted. We were kept informed of every stage of the process, I recommend Wren kitchens to everyone and yesterday in a training session at work which involved Managers from all over the country I used Wrens as an example of excellent Customer service
Thank you Wren (Ipswich) for your service to us. They even changed a base unit from one that didnt fit to one that did (at no extra expense). Our fitter commended the quality of the kitchen furniture he fitted for us. Solidly made and good to work with. Thank you.
Thought I'd just let you know how pleased we are that a little bird told us about Wren Kitchens. It was so easy to call into the showroom and discuss our requirements with a sales advisor. Once we had chosen how we would like the kitchen to look and had picked the cupboards, worktops and all accessories, it appeared in front of us on the computer screen. From start to finish the process was hassle free and the advisor and fitters were full of helpful advice for us. Just wish it came with James Martin to cook for us.
We have just received our kitchen from wren. The designer has done pretty bad job with not taking any consideration that our ceiling is low - sold us lift up cupboard which now hits the ceiling every time when we open it. Apart from that the furniture is badly produced as the bottom of the top cupboard is not in straight line with the one next to it. We have been also sold more products than needed. I thought that is the whole point for designer to visit your house and take the measurements, but obviously that doesn't apply with wren. Now we are left with unnecessary items which we paid for and have got no use of it. One more thing when factory put the protecting sheet on one of the cupboards, which was probably not dry yet as we had a real pain to remove the sheet that actually left the cupboard looking rough. Overall and looking back I regret going to wren in the first place and wouldn't recommend them to others. Perhaps we were unlucky ones and maybe they do better in other departments like bedrooms etc. but I won't find out that after my experience with the kitchen.
Could not be happier and would certainly recommend Wrens. I love the results and as the units came ready made it was less hassle for us and the fitter. I also had researched other electrical goods and wrens matched the prices that enabled me to afford and have the equipment I really wanted and liked. good results all round.
After receiving quotes from several companies Wren proved to be the most competitive, easiest to deal with and quick and efficient.
We priced up our kitchen 6 months prior to purchase and decided we would revisit our decision in the new year. Rather than pester us, Alan from Wren Bolton was very understanding and did not make us feel uncomfortable for not buying at that time.
1st of January arrived and after booking for 3pm we arrived to see Alan greet us. We had a long wait due to his previous couple overrun appointment but we didn't mind as the other staff in the showroom were very attentive to us. Alan was very apologetic and after we explained that we were now going to become a family of 3 as I was now pregnant, we took to work trimming out costs where possible to make our planned kitchen a little more cost effective! This was no problem and rather than appearing disgruntled at our now cheaper purchase Alan completely understood our needs and helped where possible
Our kitchen was promptly delivered bang on the day agreed and we are absolutely thrilled with the quality and finish of our new family kitchen
Thanks to all at Bolton for a seamless and easy process
PWe are over the moon with our kitchen. We bought it as supply only and bought worktops and appliances separately along with a private fitter. The units arrived on time and we were able to plan around delivery dates. We had a couple of minor items missing but once we informed Wren they sorted it straight away and the items were delivered within a couple of days. We cannot fault the service provided at all. I would recommend Wren because even if there any hiccups they will resolve it quickly and efficiently and their products are fantastic.
We went to Wren after seeing them advertised in a magazine and haven't looked back. We were offered a cup of tea to drink while we browsed the Kitchens and was never hassled to purchase. The designer was extremely helpful and took us to view various taps and worktops to go with our choice of Kitchen, and then designed a wonderful Kitchen fulfilling all our design whims. The fitters were excellent, extremely tidy and helpful, and even made suggestions on tiles and paint colours. The end result is a designer product, well fitted and at a price that is extremely competitive. The whole process was relaxed and the designer kept regular contact to check we were happy with the progress, I can't recommend them enough.
Just been finished our new kitchen, looks great, got it from WRENS, all their staff were really helpful through every step of the way, before, during, & after. And the fitters, electricians & plumbers were very good @ doing the job in hand & communicating throughout the process. I would recommend if your thinking of getting a new kitchen in the future, you really need to check Wrens out, you will not be disappointed.
everyone i dealt with knew their job, from the manager right down to the delivery men, it was slickly done with no problems from start to finish. job was started and finished on time and the installer made a fantastic job of it. the customer care department were great too, phoning every few days to make sure everything was going well, a nice change from others who you cant seem to contact no matter what you do. well recommended.
From start to finish I cannot fault the Wren service. All guarantees were kept and the efficiency was breath taking. If I hadn't experienced myself, I wouldn't believe a company could be so good. No nightmares here.