Wren Living reviews

Wren Living reviews

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8.3
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A complete shambles - Left for months with an incomplete unserviceable kitchen

The order was delivered on time. Sadly , we had many missing parts, including most of the doors and a cabinet and the cornices. Another cabinet was badly damaged, other items were completely incorrect.

It now looks like the wait for the doors will extend to two months.
We ordered the kitchen a couple of months in advance, so this should not happen if they have proper systems and procedures in place.

Wren give the impression that this is business as usual for them.
If you don't mind your kitchen being unusable for three months, by all means buy from wren. If you want a professional service, then look elsewhere.
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Review by confirmed purchaser

A dream service to accompany a dream kitchen

5 star design service, 5 star delivery service 5 star fitting service, 5 star service from accounts manager, and 5 star service by the salvage company they use to take away old kitchen, brilliant all way from start to finish nothing to much trouble couldn't recommend highly enough.

P&A Johnson Doncaster
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Review by confirmed purchaser

Brilliant service from first contact, thru project up to final delivery!!!

From first contact we were impressed by Wren team. Professional advice all the time. Beautiful project on the paper and also great on delivery.
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when it says easy assembly it means the opposite

Dear Wren,
We purchased a wardrobe from you store which stated it was an easy assemble and I can confirm that it was a lie. The instructions were as helpful as throwing a drowning man both ends of the rope, the pictures were too small and needed a microscope to see and were poorly drawn so it wasn't clear what they were. Also I didn't expect to have to pay so much for a wardrobe when we did most of the word ourdelves, we had to create our own holes to put the handles in and some of the holes were too small requiring more work from us.
The two stars are only from your excellent customer service but the wretched experience of trying to fix this wardrobe cast a cloud on that, thanks to that I now have a phobia of wardrobe s. Next time you want to write 'easy assemble' on a wardrobe that took 4 peopke , George Stephenson and Thomas Edison to fix DON'T!
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Review by confirmed purchaser

Make the most out of your kitchen with Wren Kitchen's designers and fitters professional advice

My kitchen had a lot of wasted space in it, it was under utilised and it was hard to see how we could make the most of it. Having been to another retailer for a design plan and advice we were disappointed with the outcome.

Our daughters partner recommended Wren, but we thought it would be out of our price range. We were delighted to find it wasn't and that the quality of the kitchens were much better than the others we had viewed.

The design service provided experienced and professional advice on how to make the most of the space we had, without any pressure to buy anything. The staff went out of their way to help and gave us all the time we needed to make our decision.

The excellent service didn't stop at the sales desk either, the fitter was very experienced and professional too, our kitchen looks great.

Going to Wren has enabled us to maximise the use of the space in our kitchen and allowed us to gain the kitchen of our dreams with units that look great and are high quality too.

Thanks to all Wren staff involved!!
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Review by confirmed purchaser

Functionality!

I purchased my new kitchen from Wren as their price was so competitive, even my fitter who usually fits for another kitchen company couldn't believe the difference in price! He said 'I'll need to tell them what their competitors are charging!' Anyway, the staff at Wren couldn't have been more helpful...and patient, as I changed my mind on a couple of things....well, that's a woman's prerogative lol. I would recommend you try them first. I don't think you'll be disappointed...also, my new kitchen has much more functionality now, thanks to Wren!!
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Review by confirmed purchaser

Wren you need a kitchen fly to the local Wren showroom.

I would highly recommend Wren they were very friendly and helpful from the beginning to end. The kitchen was delivered exactly on time. The cabinets are fully assembled, no need to spend hours putting them together! The build quality far exceeds other companys. We had a few little things that needed replacing and it was no problem to them and was ordered immediately with no question. I have already recommended Wren to my son and a friend who will be installing very soon.
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Review by confirmed purchaser

Exellent from start to finish.

There is only one place to look for a kitchen.

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Poor service.

Purchased a small installation to add to our existing kitchen. Sales and design service all very pleasant and professional, so far so good. When we received the delivery (on time) we found it was missing doors and that the worktop did not have edging all the way around it (I specifically asked about this during the design consultation). My first criticism is that there was no communication regarding this either before or during delivery. As we only live a mile or so from the store (Colchester) we went in and spoke to the manager who apologised (sort of) and told us he would sort it out the next day. After chase up calls he said we'd receive the replacement parts 'next week'. A couple of days later I called the store for an update only to find out that the parts hadn't been ordered and that the doors would be another two weeks. The edging turned up today (they expect me to fit it!?) and it is the wrong colour. Now awaiting further update (regarding replacement edging - still no doors) but after reading recent reviews I'm expecting a long slog. Not happy with the service (after receiving a half-hearted apology you don't get the feeling that they're really that bothered) or the fact that our kitchen looks ridiculous with no doors and incomplete edging.
Wren Living

Reply from Wren Living

Dear Antony Tankard,

Thank you for your review, we're pleased to hear you were happy with our sales and design service, but we apologise that you were missing some doors and you had problems with your worktop and edging. The longer lead time on the doors is unfortunately due to the shortages we are incurring at the moment, but the store manager has advised these are due into store on 25th April, and a fitter will be arranged to fit these and the edging for you.

The store manager Russell will also speak to you himself once you are satisfied with the work carried out.

Once again our apologies for the inconveniences but we are confident these issues are now in hand to be resolved as quickly as possible for you.

Kind regards,

Wren Living
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Review by confirmed purchaser

I would have no hesitation in recommending this company and in fact have had neighbours in my house to see my new kitchen

From the very beginning when this company was recommended to me from a work colleague both my husband and myself were very impressed. From the initial consultation with our designer to the actual fitting of the kitchen we have absoutely no complaints and it was a pleasure to deal with this company and their staff either in person or on the telephone. The fitters respected our property throughout the fitm
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Excellent service.

Having looked for bedroom furniture online and in several stores, I popped into Wren, Lakeside, on the off-chance. I really liked the bedroom ranges and the prices were excellent compared to everything else I had seen.
I was served by Agnes and explained my requirements and some potential delivery issues. She had to contact the warehouse to make some enquiries for me and she was very helpful and great at keeping me up to speed with developments. Wren really went the extra mile for me. The delivery arrived on time and the drivers were extremely polite and friendly. Great service and stylish furniture.
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Review by confirmed purchaser

Quality products and excellent customer service!

We purchased a high end kitchen from Wren and have not been disappointed with our choice. Cabinets are pre assembled which is fabulous for a quick fit. All staff were extremely helpful and we had a great kitchen designer who also came out to double check the measurements we had supplied were correct. Really good comms around delivery, the delivery guys were smart and very pleasant to deal with. We purchased our kitchen in the sale and got it at an extremely reasonable price, if you can hang on till the next one you'll grab yourself a cracking bargain!
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I am disgusted with the overall service wish I went elsewhere

I cannot believe how bad the customer service from Wren has been I really wish I checked the reviews before I placed my order.
I ordered my kitchen and paid in full in February and its now April and I still have parts missing. I have called the store a number if times and each time I get told I will be called back and then I go days without hearing anything. I've been unable to move into my new property and this has left me stressed and upset on a daily basis as I cannot move into my home. Each time I call I get told I'll receive a call bck but then I go days without hearing anything. I've asked to speak to an area manager but each time I end up speaking to another store employee.

I'm disgusted and stressed and will be seeking legal advice if this issue is not resolved as soon as possible
Wren Living

Reply from Wren Living

Dear Androulla Tof,

Thank you for your review, we're sorry to hear you're still awaiting delivery for some items, and can only imagine the upset caused by not being able to move into your home.

I have passed on your details as a matter of urgency to the area manager who will call you to go through the issues you've had.

Apologies again and kind regards,

Wren Living.
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The first and LAST time I will shop at Wren Living

Where to start with this horror show of a company, Rude customer service at the beginning (although it did get better after dealing with Laura who is a credit to your company and why you got the extra star) , faulty goods, dressing table with the glass broken. After spending £800 on bedside furniture you would think Wren would offer a gesture of good will NOT there senior management. They seem to think its ok to waste customers time. You can always tell how decent a company is by there after sales and after the stress and anguish that these lot have caused me I shall in the future be spending my money elsewhere. What could have been solved in a matter of minutes has dragged on for a week and they have lost a customer for life. Buyers beware of the Wren experience!!!!
Wren Living

Reply from Wren Living

Dear ND11,

Thank you for your review, I understand your drawer has been fixed to your satisfaction, and your replacement dressing table has been arranged for next week (as advised by Laura). As advised to you by our CS team, our senior management have investigated your complaint and there has been no cause for further resolution or recompense at this time.

May we offer our apologies again for the inconvenience caused, and thank you for your patience in this matter.

Kind regards,

Wren Living.
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kitchen nightmare

Stay away . Oncecthey have your money they want nothing to do with you. I ordered my kitchen from the solihull store. The designer visited us in our home. Measured the kitchen. We had to lend them a tape measure!!. Then we went into store. For the design. We were pleasently surprised at the price. £1500 cheaper than magnet . We were told that the quality from wren wasnt the same but we took a chance. Because of the saving. That was our first mistake. As soon as the deposit was paid . There was a change of attitude. We were promised a fitter would visit us . To check the kitchen would fit. But no body contacted us.We phoned and requested a visit 4 times!! But no one turned up. We began to think we had made a mistake. We went to the showroom and spoke to the manager. He promised simeone would be out the same day. No one phoned or called to say sorry. We had a builder friend check the measurements. They were wrong. The desigher had planned a wall unit over the window and a base unit over the door. We immediately went to the showroom to cancel. We were treated like it was our fault. And we were worrying over nothing as the sales manager said. We cancelled our kitchen . And went with magnet. A completely different experience. We now have a beautiful kitchen. Thank god we cancelled with wren. I cant imagine the mess if we hadnt
Wren Living

Reply from Wren Living

Dear Bill,

Thank you for your review, we are really disappointed to read of your experience and can only apologise for the lack of communication received. We shall be looking into why this happened, as delivering a high level of customer service is something we strive for at all times.

Kind regards,

Wren Living

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Review by confirmed purchaser

I looked at the rest Now I have found the best in wren kitchens

I can highly recommend Wren kitchens From the very start to completion it has been a pleasure Help with the design Advice The Price was very competitive The installers were very helpful very clean No mess at All Even replaced a damaged door with in 2 days after completing the kitchen installation After sales support has been first class
I can honestly recommend Wren kitchens to any one who is looking for a first class service and an fantastic lovely kitchen
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Do not give Wren a penny

I put a £750 deposit on a wren kitchen on 7/3/2014
After talking to my builder who had not heard anything good about Wren, I checked the internet.
I cancelled the kitchen 5 days later
it's now 10/4/2014.
34 days after cancelling and I still have not received a penny of my deposit.
I am so glad I cancelled.
DO NOT GIVE WREN A PENNY.
Sharon Burris found this review useful
Wren Living

Reply from Wren Living

Hi Clement,

We're sorry that it has taken this long to refund your money. I have chased this up with the store manager and it looks like the designer failed to process the cancellation.

Your order has been cancelled today and you will be contacted today to confirm this. Your £750 deposit will be refunded to you within the next seven days.

Kind regards,
Wren Living
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Review by confirmed purchaser

Bright and beautiful

Looking to replace your kitchen, go to wrens there collection and workmanship are second to none. Fitters are excellent arrive on time clean up as they go. Solid sturdy units. Fitters will also add any extras if required I.e fitting lights etc

Wren Living

Great value complete kitchens

At Wren we manufacture our own kitchen cabinets and offer them at the most competitive prices. We also have great buying power with the leading worktop, tap and appliance manufacturers, so we can create your entire kitchen at a really good price. In fact, the average cost of a complete Wren kitchen is between £5,000 and £6,000.

Fully assembled cabinets

Forget the old-fashioned flat-pack! All Wren kitchen cabinets are delivered fully assembled direct from our factories, cutting out the middlemen and saving you money. All accessories, doors and drawers are fitted ready for installation

Soft closing doors and drawers

We manufacture all of our cabinets ourselves using the very best materials available and offer soft closing doors and drawers as standard.

Free 3D planning and design

Visit one of our stores and a member of our team will help you design your perfect kitchen, advise you on the latest kitchen innovations and then show you the finalised design in 3D!

35 years heritage

The name may be new, but the team who bring you Wren Kitchens has been leading the way in manufacturing cabinets in the UK and the USA for over 35 years. So we know kitchens and we know what our customers want.

British manufactured

As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.

Professional fitting service

For a relatively small cost, we’ll take care of the job from start-to-finish, making sure everything runs smoothly, arranging fitting by one of our own installers before making an all-important aftersales check.

Kitchens to suit your budget

With kitchens from £995 to over £20,000, Wren can create a kitchen that fits your style, home and budget perfectly.

Showrooms nationwide

Come and visit us in one of our 47 showrooms across the UK!

About Wren Living

Wren manufacture quality, fully assembled kitchens made to order. Use our online kitchen planner, or our kitchen designers can design your new kitchen in one of our 47 showrooms across the UK.

Visit Wren Living

Contact information

We live here: The Nest, Falkland Way
Barton-upon-Humber, DN18 5RX
United Kingdom

Category

Wren Living is ranked 58 out of 109 in the category Bedroom

Wren Living is ranked 89 out of 154 in the category Furniture

Wren Living is ranked 590 out of 1035 in the category Home & Garden

Wren Living is ranked 61 out of 97 in the category

Wren Living is ranked 33 out of 55 in the category Living Room

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