We were thrilled with all aspects of our "Kitchen Makeover".
We had read a few negative comments online and very nearly did not go to Wrens. However, we are so very pleased that we did as our experience has been nothing but positive.
Our initial impression of the Portsmouth Wrens' Store was excellent - all staff, without exception, went out of their way to be helpful. Our Designer was first rate and worked hard to make our new kitchen everything that we could have hoped for. The Fitter sent to us by the Company was absolutely EXCELLENT too.
We would unhesitatingly recommend Wrens at Portsmouth - and indeed have already done so locally.
Wren were helpful, offering appointment times in the evening. Delivery was punctual with friendly delivery drivers. Product was great and looks fantastic in our new kitchen. We had a couple of queries and contacted the salesman after we started to install, he gave us plenty of time and advice. One tiny problem with the closing of one of the drawers but the salesman visited one evening and identified the problem and sent out replacement parts promptly. Will definitely be speeding the word about their products and service.
From Design to completion our Wren salesperson could not have been more helpful.
Everything including delivery which is booked over the phone and arrives when they say it will arrive ON_TIME.
I would certainly highly recommend Wren for any Kitchen Design and instal.
With the disruption involved when installing a new kitchen from scratch, the decision has to be made carefully. There's so much to think about. The overall look is important, but so is the work flow, how the kitchen will be used when it's just the two of us as opposed to when we have the whole family around the table! Will the chosen look last? And so on! The Wren kitchen designers patiently talked us through the whole planning process and came up with good suggestions but at no time put us under any pressure to buy. They gave us confidence and this has been borne out with the final installation. We are delighted with our beautiful new kitchen and our builders are even recommending Wren to their next customers! I call this a result!
We really tested Wren Kitchens right from the start. The basic layout and idea was generated and with all of the amazing choices of units, worktops, taps, gadgets and gizmos our kitchen started to take on a definitive look. Everthing in our kitchen is our choice. We had several lengthy meetings with our designer who was fantastic and so patient, even when half way through the final design we moved the American fridge to the other side of the room! We were always made to feel that with such a major purchase we should be totally happy and we are! We now how have a kitchen that shouts WOW everytime we enter the room.
From the moment we walked through the door nothing but top service. Kitchen planned layout given and best of all a top deal made. Cant be behind the door with this store you will be on top.
Delivery superb informed all the way and delivered before time not behind on top delivery.
Don't you get stuck behind the door visit a Wren store and you will be on top too !.
Having ordered my kitchen from WREN I was disappointed to find that my order came with some problems, missing items, damaged doors. However WREN offered a high level of customer service in rectifying my problems. I would definitely use WREN again if required.
Sales service enthusiastic. Delivered on time. Fitted within the week. Fitter Karl so precise,most capable hands.Only down side was rubbish left for me to take to tip, even though salesman and manager said they would remove it and put in their bin at back of shop. Everybody who sees the kitchen says wow.
Wren kitchen a are fantastic company. Very helpful designing our kitchen. Nothing was of any bother and were always very helpful when we called with any queries.
Would recommend them for your kitchen
The units are very good quality and look really nice and we're pleased with them. The bonus was that the units came already assembled, no flat packs :).
However, we found that the only fitting instructions were for the corner unit, there was no other fitting instructions for the wall units especially, we had to look on the internet to find them. The screws for the door handles were too long so I had to cut them all down to fit. The fill in and end panels we also had to cut down height and width took an age, we would have thought that they would have been made to fit. They were a little on the expensive side but otherwise we're pleased with them.
I cannot fault the service from Wren. Sally our kitchen designer really listened and understood exactly what we were looking for but whilst giving us lots of practical advice about what would and wouldn't working and designing the kitchen completely with us an usability in mind. The price was exceptional as we're the finer details.
Our fitter who was Wren recommended was exceptional and went over And above! The whole project was completed quickly and on time. After some other local companies quotes we thought our dream kitchen wasn't possible! I've recommended to so many already! Thanks!
From walking into the showroom with the challenge of refitting a small 1935 kitchen we were impressed with the level of service from Simon who managed to cope with not just the ideas of myself and my wife but also 3 of our daughters! The finished kitchen did not disappoint in looks and quality.
We had one niggle - the delivery date. It would have been much better for our own planning if we could have been told the beginning, middle or end of the week for delivery - we were given week beginning and it arrived on the Friday so fitting went into the following week - when I was away!
Apart from that - we are delightede with our new kitchen and it has been admired by all those who have seen it.
Having a new kitchen planned and installed was a pleasure by Wrens Kitchen of Chester.The excellent staff at the Branch from Manager to design planner was very friendly and professional. The installation was to the highest standard by excellent fitters.Our Kitchen is of a very high quality and an affordable price.
Our kichen is nearly fully installed and looks great. Every morning, I walk in and it brings a smile to my face. It looks great and of high quality. The best kitchen we've had and easier to instal as it's pre built.
Visited showroom several times before eventually choosing a kitchen from the many on display. The staff were always friendly and ready to answer any questions without being pushy.
Our designer was very helpful in advising us on what would work well in our kitchen, without ever trying to pressurise us to have something we didn't really need, and worked well within our budget. Also spending lots of time adjusting our 3D image to make sure we were totally happy. Thank you to John Guest.
Delivery was as arranged and prompt with courteous delivery men, with all items present and correct.
A big plus was the cabinets came ready assembled.
The kitchen when fitted looks great, would recommend wren to anyone
Our experience before going to Wren with other providers was impersonal - with Wren and our designer, John in particular, we were taken on a journey and we felt at all stages it was a collaboration - but one which ended up with very happy customers; a managed bank balance and a kitchen to die for!
We looked around for a while before deciding to go with Wren kitchens and are so glad we did the planning was so easy the guy came to our house twice to ensure it would fit changing the plans to accommodate changes the builders made to the extension he was so helpful. Delivery was on time exactly when they said it would be. One of the doors was a little warped I phoned the store and another door was delivered within 24 hours! So I recommend anyone looking to change their kitchen to go to Wren you will not be disappointed
In honesty, we were a little nervous about buying our new kitchen through Wren - their service has been criticised on the web and we're 20 miles away from Southampton. However after doing the rounds of all the big shops, we concluded that Wren were the only ones that could provide the quality cupboards we wanted at a price we could afford (they had a much better selection of cupboard widths and heights than most). Our designer was Paul Chynoweth and he was brilliant - always responded fast and helpfully to e-mails or calls even after Wren had been paid in full. We did have some issues during fitting (seems to be par for the course - one issue regarded cupboards, others regarded floor etc which were nothing to do with Wren). Paul talked to the fitter to sort our cupboard issue the day it cropped up so it didn't affect our schedule. I would go back to Wren - we're happy that we've got the kitchen we wanted within our budget and it looks great.
our kitchen arrived on time delivered by professionals. Once unwrapped the quality was obvious even our fitter was inpressed and said he would recommend .
Of all the kitchen suppliers we visited and spoke to for our requirements, the Wren advisor was the most professional, knowledgable and helpful. The price was the best we had been quoted and the quality for what we wanted was excellent with the units arriving completely assembled (no flat packs).
Furthermore the delivery arrive exactly as arranged.
After getting quotes from other company's, and feeling confused with all the information, we walked into a Wren's showroom. The salesman that helped us was quietly patient as he helped us to design our kitchen. This made a huge difference.
When the kitchen was delivered the cabinets were already assembled and extremely well wrapped . We used our own fitter. He hadn't fitted any Wren kitchens previously and he was surprised at the quality and how easy they were to fit. We love our Country Sage kitchen and it didn't break the bank!
We are absolutley DELIGHTED with our WREN KITCHEN....!!..We visited Lakeside Thurrock Store and we were more than impressed with our Kitchen Designer.
Nick our (Kitchen Designer ) welcomed us and we were left to brouse the designs on display. When we chose our kitchen Nick provided his expertise and knowledge to design our PERFECT Kitchen. He was patient , polite and was available to answer all of our questions throughout the process. He redesigned our kitchen according to our budget and was in contact with us from start to finish..!!
The Delivery Service was on time and our delivery driver extremely helpful with checking off all our goods.
We were given a team ( Kitchen Fitter, Electrician and Plasterer) that were exceptional, and each worked to an extremely high standard.
We cannot praise the Kitchen Fitter enough....Richard was a PERFECTIONIST and took a pride in his work....!!..The quality of his work has been remarked upon by both family and friends after seeing our newly installed WREN KITCHEN...!!
I would certainly recommend Wren kitchens...in fact our daughter will be visiting The Wren Store in the New Year to purchase a new kitchen for herself...!!
WREN KITCHENS certainly are a QUALITY product and a QUALITY service...!!
Thank you once again Nick for all your help and expertise it has been greatly appreciated,
Wren kitchens, what can I say?. from the moment we walked into the showroom in Southampton we were impressed. This feeling didn't stop there it went right through the process of choosing our kitchen. We were treated with respect and through the design process our input was always listened to. The final design was arrived at and we were duly impressed with the cost (which came out less than we expected). Delivery was quick and our fitter was impressed with the quality of build and ease of installation. We had a few small problems after installation and these were dealt with by, again, an impressive after service. We are very, very pleased with our new kitchen and would not hesitate to recommend Wren kitchens.
I am thrilled with my new wardrobes which have blended into their surroundings so well. I had a slight problem with a drawer, worktop and cornice but they were speedily rectified, nothing is too much trouble for the staff at Wrens and I have also ordered my new kitchenfrom them. Top marks!
Having decided on a new kitchen I enlisted the help of joiner friend of mine we checked several Trade stores, and DIY depots. At WREN we were very impressed with the assembled carcase system and quality and finish of the doors and worktops. After initial inquiry kitchen designer Barry Martin came to the house and made several plans and ideas. We settled on a design and appliance package. The delivery arrived on the appointed date and time and with the correct and complete package. The building of the kitchen went according to plan the assembled units fitted well together and saved time and money, a plus over flat pack. There was a problem with the microwave and cornice both of which were quickly rectified by the management.
Overall what could have been an ordeal was made a lot easier by a great after sales service and product.
Thanks to all the Staff at WREN for a beautiful kitchen.
Wren's showroom was impressive and the reception was good. A friend had recommended Wren to us. The rough sketch of our kitchen was transferred to Wren's computer and with reasonable ease Alison showed us our kitchen drawn to scale and how best to get maximum space utilisation. So far so good. With the aid of Wren's brochure the cabinets and the oven, micro over, hob and dishwasher were selected. Once complete these items were put into the plan and we could view a 3-D picture of our kitchen. Next the pricing was done and we were given discounts and felt they were reasonable compared to the quotes we had from other suppliers. We agreed to the offer and dates were given for the delivery and installation. The delivery arrived on time as did the fitters. They worked well and completed the installation on time and left our place only when we were fully satisfied. We have no hesitation to recommend Wren to others like us looking for a kitchen. Well done!
I went to wrens even after reading negative reviews as a friend recommended them. The planning was spot on and we wasn't harassed into purchasing unlike other companies. Our delivery was bang on time and all kitchen was there with nothing missing and no damages which was a bonus. After sales was excellent and my kitchen is installed and I'm so happy. All in all I highly rate Wrens kitchens, Again this is my experience and I understand others have had problems but I think that prob happening many other companies. Thankyou wrens.
I found wren 1st class when it came to customer service, from making an appointment for measure up and design right through to the installation the focus is on the customer.My designer Janie almost had exactly what I wanted in my plans for a kitchen and very few adjustments were needed.At no time does the designer pressure you to take any items or more expensive fittings etc, its your kitchen and what you want that counts.Drivers delivering units were very pleasant and helpful and the fitters were also very pleasant and if something didn't seem quite right they didn't just go ahead but come to you and discuss it and discuss what might be a resolution.The units I purchased are very solid and good quality so would expect to last. All in all my experience was a low stress level for something I thought would be very stressful
What a pleasure dealing with Wren, from start to finish I must say I cannot fault them.
There was always plenty of advice from the designer, without being too pushy to increase their sales.
Great customer service from whoever I spoke to.
The delivery guys were punctual pleasant and very helpful.
Even once I had received the goods their customer service was faultless.
If there is one neutral point, I would say that they do not have many branches, I had to travel 100 miles to visit the showroom.
But definitely worth the time and effort.
I cannot recommend them enough.
I went along to the showroom not expecting it to be so large as from the outside it is quite small. The displays were fantastic and my perogative was to have cupboards with no handles. This was soon shown to me and decided upon. The cooker and hob were easy to choose and the worktops also. I decided to have granite worktops. It was a bit frustrating having to wait 2 weeks for it to be manufactured but oh the delight when it was fitted. It is really beautiful and past my best dreams. The fitters were superb, very polite and kindly. All in all congratulations WREN on a superb and efficient organisation
Our designer was friendly and efficient all plans sent via email.
Quality of cabinets is excellent and the delivery people were amazing. Would recommend to everyone. Wren has the best customer service I have come across.
Superd advice and ideas. If we encountered any problems they were quickly solved. Customer service was excellent from start to finish. All delivery dates as promised and after care service brilliant. Staff are superb.
From my initial consultation with Gill the designer, I have been looked after all the way through to completion. I decided to remove a wall to open my kitchen up. Gill came up with a different design making a feature in my kitchen. Every tradesman came in under the guidance of Tim the fitter. Coordinating a number of trades was effortless to him causing me minimal disturbance. I am thrilled with my new kitchen and can't recommend wren highly enough. Don't hesitate to speak to them, I'm sure they would come up with a great design.
We planned our kitchen (which took over 3 hours at the initial appointment) as soon as we had planning permission granted for our extension.
Our kitchen planner, Jane, became someone who we were on first name terms with as we saw her so much. I changed my mind regarding the layout, we ordered it, then changed the date, then changed the layout again, but noting was too much trouble for Jane. She even came in on her day off because someone had booked us an appointment by accident, but she honored it.
The delivery was eventually arranged and we were told the week commencing date for it. The week before I received a telephone call and was told what day it would be delivered. The only down side was that they couldn't say whether it would be morning or afternoon delivery.
The quality of the cupboards are fantastic and everyone has commented on how nice it is.
To conclude, I would not hesitate in recommending Wren kitchens to anyone. I'm extremely happy, thank you Wren.
From start to finish we had excellent service.From the Salesman who was very knowledgeable on the products he was selling.The Tradesman who fitted the kitchen was meticulous and paid great attention to detail also cleaning up as he went.All in all an excellent product to buy.I will certainly recommend Wrens to friends and family.
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