How dare they interfere with my brain. It is a disgrace.
I take great umbridge to being subjected to these awful television adverts that are only there to imprint those numbers into your brain at the exclusion of other good companies that cant afford the advertising.
We were meant to have free competitive companies but this company have successfully killed of the opposition. Now we pay for an over priced service that should be free.
I had a very bad experience with them: I was moving houses and wanted to sort out the internet connection etc. I called 118118 to find out the phone number to SKY. I wrote the number down however the advisor I talked to offered me to connect me with that number, which seemed a kind gesture, since she did not mention any charge for connecting me. Guess what, I got charged £28 for the conversation - it lasted about 20 mins to order the internet, TV and landline from SKYPE. When I wrote a complaint to 118118 since I obviously would not ask them to connect me if they told me how much per minute it would cost me, they said that I picked option 2 and I was informed by an automated service about the costs which is a complete LIE, since I talked with a person, who 'forgot' to mention the price of the further connection. It took me about 6 further letters to get in the end only half of the money back - 118118 kept blaming my mobile network for these charges, while the mobile network was blaming 118118.
The company is based on dishonesty and hiding the facts from customers, in the hope that people do not check their phone bills.
Stay away from them for a mile or recommend to your enemies.