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post and packing unacceptable!!1

my son made an order for an xmas present for his dad a 56degree left handed taylor made mirror wedge club. the item came and was totally different to the picture and also the dgree of the wedge was 58degree even though this wasnt given as an option on the interent. the delivery was very quick and the club was wrapped well. I rang up due to it being the wrong club and sorted it for it to be exchanged and another one to be delivered at my place of work. monday the 3rd dec came and i left it with my friend at reception to be exchanged. the delivery brought it and my friend took the exchange it had been plonked in a box and the box was OPEN and no wrapping around this item looking like it was second hand. my friend asked if it was supposed to be delivered like this and the driver said "probably not!"
i accepeted that the confusion on your part was sorted quite quickly but to have a xmas present delivered, shoved in a box with no wrapping around it i find quite unacceptable.
so no i wasnt really happy with my purcahse or should i say the way it arrived!!!
    TrustScore 8.6 / 10
    2,788 Reviews

    Reply from www.118golf.co.uk

    Good Morning Joanne,

    On behalf of 118Golf, I would like to apologise that you were not satisfied with the service you received on this occasion. However, I can assure you that no package is sent out from us that has not been well sealed and packaged. I can only presume that en-route, it has either been opened or the box damaged and will speak to our courier about the issue.

    Kind Regards
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