123-reg reviews

123-reg reviews

Good
7.3
from 0 - 10
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BEEZER GEEZER

SORIN IN 'SUPPORT' HAS GOT ME GOING WITH MY SITE.MY PARTNER IN BUSINESS IS UP AND RUNNING TOO.
THANKYOU SORIN.
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Help me fix a issue with my domain that was hacked

John was amazing he fixed my issue in record time and gave me all the advise that i need to make sure this does not happen again.

I would like to extend my thanks to John and say he is a real credit to you service.

I believe he is a value member for your support team and would recommand him for a rewand of some kind...
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sneaky HIDDEN CHARGES

we have many domains with 123-reg and was fairly happy.
however they have just added a hidden charge when you transfer away. this is like keeping your domain hostage. they are blaiming nominet but that is not true.
They promised that all transfers - to and away - were free when i brought my domains from them !!!
I would keep away from 123-reg at all costs.
123 Reg

Reply from 123 Reg

Good afternoon, my name is Karra I work here at 123-Reg.

I can confirm 123-reg have updated the way it handles IPS tag changes – and this now includes a charge for this service. This move was made in light of changes within the industry, and with consideration to the best long term interests of our customers. We would like the opportunity to discuss this further with you, if you could send me across your Domain/Username to customerexperience@123-reg.co.uk I will arrange to get someone to contact you.

Regards,
Karra
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Like having a web developer by your side step-step of the way

I am no web developer but neither can I afford one; i have every confidence I will end up with a functioning website that does what I need. Thats progress!
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Domain names plain and simple no dowala.

Reg 123 good company to work with. Explain problems simple and in layman's terms.
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Great Customer Support

very short wait time, polite and speedy customer support. Had my issue resolved in under 10 minutes!
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5 stars on most things but no mailbox privacy

Normally I think 123 reg are v good. But there's a but, no doubt due to the Heartbleed bug we were asked to change all email passwords on the domain. Which I did but this highlighted that there is no option for a user to reset their own password. and no option for "force password change" which would have saved me a job on the email accounts. This is very amateurish and I hope they resolve it soon. I have discussed this with them and requested a feature change. I will let you know
123 Reg

Reply from 123 Reg

Good Morning, my name is Daniel I work here at 123-Reg.

I Have come across your post and would like to investigate into this.

I would like to help look into this further for you, if you could send me across details such as your Domain/Username to customerexperience@123-reg.co.uk, I will look into this further for you.

Kind Regards,

Daniel
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Absolutely fantastic, professional, personally catered support

I've been having issues with my website for a number of days, and spoken to over 5 different other 3rd parties, seemingly with no solution to the extent that I was considering switching hosts.

I then spoke to a 123-reg representative, Robert, in the live chat support who gave me absolutely outstanding support and had my website back up and running within a matter of minutes! An extremely knowledgable and fast working representative that I'd recommend to anybody
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Good pricing - fantastic service

It's not until you need some support that you appreciate not having to deal with robots!
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BRILLIANT

They answered the phone promptly and politely. Totally understood what I was saying and resolved my issue in a matter of minutes. A pleasant experience
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Absolutely Awful Customer Service

So on Friday I decided to take the plunge and get a hosting package with 123-reg as iv bought domains from them, no problem in the past. Spent just shy of £200 on a three year business package as seemed like the best deal! So anyway after I purchased this I went to check my hosting package but was not there, I thought to myself maybe it will take couple of hours to show up, and decided to check it the following morning.

Saturday morning went to check to see if the hosting was there but was puzzled to see it wasn't! So took to contacting 123-reg via there ticket system. They did respond quite quickly saying that they will escalate the issue to there developers. Waited until early Saturday evening and heard nothing back... messaged them again but they did not reply!

Sunday I decided to try to live chat to one of them and they said there developers were still looking into it and will contact me when it's running! I waited and waited until 4 o'clock and heard nothing again so decided to go to the live chat support again....only for them to tell me that.... It can't be fixed today but tomorrow it will be!!!

Stay well clear of 123-reg if you want your online business to not be affected!
123 Reg

Reply from 123 Reg

Good Morning, my name is Karra I work here at 123-Reg.

I Have come across your post and would like to investigate into this.

I would like to help look into this further for you, if you could send me across details such as your Domain/Username to customerexperience@123-reg.co.uk, I will look into this further for you.

Kind Regards,

Karra

This review has been reported to customer service by the company for violating other Trustpilot Guidelines.

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Very quick to help and sort out a problem

I had an issue - I was totally at fault, but 123-reg were very helpful and understanding - and resolved the issue to my satisfaction... I didn't expect this from such a large company, but it kind of restored my faith in large companies dealing with the smaller consumer!
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Excellent online support!

Danny at 123 reg was brilliant! he was efficient, helpful and friendly, we resolved my problem very quickly. Highly recommend you use this for troubleshooting.
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Great value and very simple

Very easy to use and very simple to choose what extras I wanted if any, I have been a customer for just over a year now and have just renewed my products with the greatest of ease, not being one for automatic renewals (which is an option) I found renewing all my domains and extras was done in just 2 or 3 clicks.

I also have had to call a couple of times to get some advice on using an external email as I had not opted for their mail option and found them to be superb no hesitation in helping me get set up (although I had not taken there product)

Highly recommended
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brilliant

Brilliant service - problem solved in 5 minutes
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Great customer service!

Great company overall and they are especially helpful in assisting with issues I haven't known how to sort out myself. I would highly recommend them!
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Domains auto renewed in error - refund given with no quibbles!

Domains renewed in error - refund given with no quibbles!

There seemed to be a glitch with the auto renew removal, some of my domains for deletion reappeared as auto renew. When noticed ( as they renewed), I contacted support, the transactions were reversed and a refund given within three hours!

123 Reg Details

About this company

Easy domain name registration with free homepage, including .co.uk, .com, & .eu domain names. Register your cheap domain names today.

Visit 123-reg

Category

123-reg is ranked 16 out of 23 in the category

123-reg is ranked 8 out of 8 in the category Email Service Provider

123-reg is ranked 20 out of 26 in the category Webhosting

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