I was told it would take 2 hours to change my website over from windows to Linux, it has taken over a day and I have been given the wrong settings and information on multiple occasions. The advisors on the phone have admitted mistakes of other advisers whenever I have called but never apologised for them.
I am more than happy to have a look into this issue for you. I will need you to send a ticket number or domain name over to email@example.com so that I can trace your issue and be able to help.
Once I have this information I will look to get this issue resolved as soon as possible.