Good... Fast response...
I have been having problems with payment for way too long, first couldn't add paypal, then couldn't add a card, then couldn't do the direct debit... and I was just going around in circles following instructions and not going anywhere. Then I decided to go to the online chat and follow the same old steps that were not working before... and just got through with payment. It was a great relieve but I am just baffled by what happened before! I was getting desperate and very impatient, on the brink of giving up. Then managed to pay with paypal. Whatever was going on before? Who knows? Support might have been just as baffled as me... Luckily it's sorted!