123-reg reviews

I've used 123-reg for years and never had a problem... ever

Out of all the companies I've used for domain registrations 123-Reg is always the company I recommend to friends and family. They're fair in their pricing, their support and live chat system is great and they're always helpful and friendly.

In the 5 or so years I've used them I've never had a problem. 123-Reg all the way!

Excellent Customer Support

123-reg is good, but i see it a bit complicated. not as friendly use as godaddy.com Still I like to have an account with 123-reg coz i trust their Customer Support Team. Like Adelina who supported me with my queries. Thanks Adelina


Good Luck 123-reg

With a helpdesk that does help.

I'm sure many companies offer the same services as 123-reg, but what I've noticed is that in the main their helpdesk online 'chat' team really does want to help.

I've had one less than perfect experience, but when it comes to the technology/IT side of things, overall I am delighted that I have chosen 123-reg. Very friendly support staff - which makes running a small business without its own IT department much easier.

What can i say but EXCELLENT SERVICE

Been with 123-reg for sometime for my domains and other things.Support is fantastic and very quick to reply and very quick at helping to sort out any issues you may have.
Would highly recommend 123-reg for your domains and other services
I will continue to use 123-REG all the time they have excellent support which is what i have had so far
Keep up the great work

Mark

So easy to use and great support

Just bought a domain name and connected my web site to it - absolutely no idea what I'm doing but the great support team talked me through it and it works! Thanks for your help and your patience guys :)

What can I say " simply the best customer experience ever"

What can I say " simply the best customer experience ever" All other companies should be this professional well done guys

Ashley Halliday found this review useful

Fantastic Service

The site is fairly straight forwards, did have a few issues but the team at 123 were more than fantastic and sorted them out within 10 mins, so 2 calls over 2 day and now all looks fantastic................... Thanks guys

Mandy Cherrie
CEO A+TUITION

www.aplustuiton.org.uk
www.aplustuition.org
www.aplustuitionltd.com

Easy Simple and Effective

Very good service very quick got the info in a clear and concise manor.

Excellent Service

Staff are super friendly and any questions or issues are dealt with quickly and efficiently. I'd recommend them to anyone :)

Fabulous service!

I have to say that the service I received from the support team was faultless. Quick, clear and helpful replies, even if just to say they received my response and were escalating it to the appropriate team. Best customer service experience I've had in a long while. Thanks!

Getting better all the time

I won't pretend that 123-REG have provided an entirely problem-free service over the last twelve years - but the fact that we have stuck with them for all our domain needs over that time must say something.

With the new live chat support facility and a genuine willingness to help the service has taken another big step forward. Hopefully we will be with 123-REG for the next 12 years as well!

very good when it comes to refund a payment.

To this particular problem this company was very fast and professional dealing with situation, Before doing any bad reviews it would be better to contact them first as in this occasion they were outstanding.

Good all around

Prompt service and records corrected within 5 mins.

Cheers

Just awful

I was told it would take 2 hours to change my website over from windows to Linux, it has taken over a day and I have been given the wrong settings and information on multiple occasions. The advisors on the phone have admitted mistakes of other advisers whenever I have called but never apologised for them.

Gary Trotman and Paren found this review useful

14 March 2013

Reply from 123 Reg

Hello Tom

My name is James and I work for 123-reg.

I am more than happy to have a look into this issue for you. I will need you to send a ticket number or domain name over to customerexperience@123-reg.co.uk so that I can trace your issue and be able to help.

Once I have this information I will look to get this issue resolved as soon as possible.

Regards
James

Useful and safe help, thank you.

I had mis-typed email address in original log-in, and useful help offered without compromising security. Clear guidance through the steps. Many thanks.

Very good customer service

I recently opted for 123 reg for my new website in wordpress and although I had a few complications, this was more down to my lack of knowledge. I contacted 123 reg and they helped straight away and actually sorted the wordpress part out for me.

Very helpful in my opinion. Thankyou Cezara!

123-regs New Hosting Control panel is just great!!!!

I have been using 123reg for a few years for my domain registration and this year I signed up for there unlimited web hosting account.
And they have just added there new Hosting Control Panel its fantastic its easy to navigate and you stay within the control panel and not move away like the old one its faster easier to install wordpress and the like. Also I am ranking better here in the UK as there severs are in the UK

Welldone 123-Reg

Cheers
Clive Foster
www.southcoastseo.co.uk

Love the live chat and swift problem solving

I would like 24hr live chat

excellent

I was finding it frustrating trying to get my website up and running and having trouble with pointing the domain at the host.
I went onto "live chat" - and Marian was fantastic. She sorted the problem for me immediately and then gave me a "Help Guide" for the future!
What more could one need.
Thanks

Impressive turnaround!

Had an issue with my webserver.

Cristian was brilliant and fixed the problem in a matter of seconds!

Great customer service and experience

outright top-notch

having dealt with other hosting services before 123-reg makes setting up an internet presence a lot easier. Having struggled for a while on a certain topic I was lead to live-chat support whereby they offer you immediate guidance. Other sites I have had to wait for a day to get a reply via raising a ticket, this was unproductive and frustrating. Having know-how employees on a chat-forum is the best thing I've witnessed for online assistance in a while and would not have been able to accomplish what I have without them.

Yep these guys helped and were very quick with getting back to me with ideas and solutions.

I was pleased with their service and quick response and we got to a solution pretty quickly without feeling talked down to.

I think I might win a car by uploading this - fingers crossed!

Brill Tools and Customer Service

Love the IOS account tool. Please release one for Windows Phone 8.
Customer service very helpfull in Live Chat today. Sorted the problem out in no time.
Well done - keep it up.

great webspace and domain name company

Competative prices, with plenty of instructions on how to create your website, set up email, and/ or buy your website address. There will allways be teething problems when setting up something as complex as this, but with their online help, and offline support, I have always been back on track in a short time.

speedy solution to tricky question

Migration problems and errant emails not doing what they should but one online quick chat with customer support and done!

Huge thanks

It took a while to get hold of them. But made up for it when I got hold of them.

I was trying to get hold of the live chat support people. It kept saying they were busy. But when I finally got hold of them. The man was patient and went through all my questions and resolved them.

Decent enough service, new control panel is better!

So far dont have too many hiccups if there are any then they get resolved fairly quickly.

new apps and options within the new control panel are a lot better.

Service was brilliant, problem solved in 5 minutes

I had a problem with re-directing the pages and the support team helped me fix my problem in 5 minutes!

No Issues

Have been using 123-Reg to organise my business website and their support has always been excellent. The chat is really easy and the guys who help out with issues are very good. Novice as I am, I had an issue pointing my website to the right place and it was sorted in no time by Gabriel. Much appreciated. Only thing with 123-Reg is that I wouldn't recommend their Website Builder for a professional website unless you are using their templates. Its not designed to help you build from scratch, which is what we wanted. I will be sending a letter to 123-Reg to explain the issues we had.

Customer Service though is excellent.

Took a while to locate the issue, but once found was fixed promptly

Took a while to locate the issue, but once found was fixed promptly and efficiently by Bogdan in the live chat....much appreciated

Almost instantaneous help!

I had a question, asked the "Live Support". He couldn't help but raised a support ticket which was answered within minutes. Brilliant.

when ever I have needed help they are on hand!!

I cant rate this company high enough its a easy guide with a friendly aid if needed, Recommended for all

The Best

I am not the best on web building, the Live Chat on 123 was amazing giving answers and support within seconds, even going that bit extra to get site up.

Brilliant!

I find that whenever I contact 123-Reg they answer within a reasonable time frame and give me the support I need.

Alina is the best support agent working for 123 reg

I'm not very techie and I needed help with my Google analytics which had suddenly stopped working. I also needed help with some redirects.
Normally I would receive a URL pointing me to your help files.
Alina didn't send me any URLs she just solved all my problems very quickly and professionally and took the time to perform the redirects for me.

Well done Alina, and thank you very much!

123-Reg Support is a JOKE. "No time scale sorry"

Well I have been using 123-reg for years with no problem, until last week. When I needed to change over 50 domain name servers so submitted a ticket only to be told system admins had left at 5.30pm and it would be looked at in the morning. I'm now 5 days in and still have nothing at all... NO TIME SCALE, NO RESPONSE (automated only) and NO NAME SERVERS CHANGED.

04 March 2013

Reply from 123 Reg

Hello Jake,

I would like to inform you that this has now been resolved. I have responded to the ticket on your 123-reg account.

I apologise for the delay taken in completing your request.

Kind Regards

James

Well done

These people sorted my problem and had patience with me and I would recommend them to anyone

good support

fast customer support

Chris Kip Carrier found this review useful

good support

I had a problem with the activation of a .xxxx domain. The support team has been very nice and my problem has been solved in less than 24h. 4stars!

Excellent staff, Cheap but not without issues

I've had a few issues with my server (but I also know people with 123 who haven't had any) but universally, the support staff have been top drawer and have exceeded my expectations.

I have a VPS which became corrupted due to a 123Reg upgrade, in my mind this is unacceptable but the support staff helped me get things back up online.

You can't help but feel that support sometimes have their hands tied by policies they have no control over, but if it came down to it, I would recommend 123Reg and I have been very satisfied by the customer service if not necessarily the reliability of my purchase.