Company sent the wrong product which had been already used. When I wrote to them they responded to say 'Please disregard that information as I can assure you have received the correct bracket for your screen.'
This was obviously not correct and they said return it at my cost. So they sent the wrong product, it had been used, they are not open on a weekend and when they respond they ignore the fact that it had been used and try to ensure me that it is my mistake.
I ordered a bracket which unfortunately didn't fit so I returned it and ordered a new one. Someone at 123 brackets decided to change my delivery postcode resulting in bracket being delivered elsewhere.
In the first instance they tried to make out it was my fault and that I would have to go and collect the product, when I made it clear that the postcode had clearly been altered at their end and that I would be raising a dispute they had a change of heart and advised they would deliver another.
I waited for nearly a week and nothing came, in the end I told them I would be refusing delivery but the driver dropped it off anyway.
To cut a long story short they eventually sent prepaid postage and having received merchandise for nearly one week, they have still not refunded my costs.
I made an order for a bracket just after Christmas (28th) as I had bought a new TV. The reason I used 123 Brackets was due to the promise of free next day delivery. 6 days later, I have finally been able to speak to a person on the telephone. No apology. Just told that they were closed over Christmas, have reopened today and it will be despatched today for delivery tomorrow. I live in hope that I can unbox and hang my screen tomorrow!!
I needed a TV bracket and ordered on online from 123 Brackets and it was delivered so fast. Easy to install, Great experience. Very reliable company, easy as 123, very straight forward. Prompt Thank you.
Needed a bracket to lift our TV off a cabinet to free up some space. A good deal of research led us to 123Brackets - both on quality of product and on recommended service quality (all reviews were extremely positive). We were not at all disappointed - our 42" Plasma has been lifted from its base onto the wall and it has transformed the front room - and all at a great price. Thank you.
Got a curtain rail for a bay window with all the required parts. It was difficult to find all the bits from other places and 123 brackets were the cheapest. Fast delivery and great product. Can not fault the services.
123Brackets sounded a bit shady to me at first, I found my bracket and it cost me not even £3, when it arrived not that long after my purchase I put it up withing 10minutes. It was so easy and my TV hasn't fallen off the wall yet :) really happy with it
Sold a tv brackets that "fits all lg15" TVs". Not they don't. Even had to send pictures to prove it because they doubted me. The number on the website is only sales advice. They cannot deal with any other query. They have to send an email to another office for the other office to send you an email in 2-3 hours. That's if they can be bothered. They will not call them as they don't have a phone, apparently. It's all done on email. God only know what they did before that. Fax and post I'm guessing. Been waiting five days for someone to get back to me. I think they have Borat working in after sales. After doing a little research, Brackets R Us have an identical phone number and a very similar website. Most probably the same people
As there are so many brackets for TVs, I decided to phone up for assistance. The lady was extremely helpful and really took the time to make sure I ordered the correct bracket. It came very promptly, was good value and easy to install (or so my husband informed me!). Would definitely use 123brackets again!
Website is easy to use - found correct brackets no problem and competitively priced. Only issue this time was the fact ordered Sunday 25th August but not delivered until Thursday 29th August and even allowing for Bank Holiday it was certainly not next day delivery - parcel went from England to Scotland and then back to England! My daughter was getting rather impatient as she wanted the TV on the wall and I had told her it should be here on the Wednesday at the latest.