I can recommend Kershaws, the choice is great, the service is prompt and they keep you informed re your order, the quality is great and the doors look fabulous! We will be buying more for upstairs in the New Year.
Having paid a delivery charge equating to about 25% of my total order, the delivery company were totally disinterested in delivering to our convenience. If you work full time don't order from this company unless they sort the delivery out. Very poor and very rude. At one point I could hear the telephonist typing on her computer whilst I was trying to get an answer from her. It was apparent she wasn't interested and ignored several questions. I won't be using Kershaws again and cancelled my order in frustration.
I placed an order for my door, I did not receive any correspondence that I had even purchased it which gave me doubt in the company straight away.
After two weeks I finally got confirmation of my order, they said in the email my door will be with me in two days, still no door.
I called up the company and could not get through on 3 separate occasions, I then received a call telling me they deliver on Thursdays which from that date, was another week.
Would very strongly advise not using this company as there will be many more on the net that will give you a better service.
I was a bit sceptical about making this purchase for oak French doors but Kershaws was the only place I could find that had a choice of measurements so decided to take a chance and make an order. On arrival, checked that all in perfect condition and they have a beautiful finish. The doors were the final touch to my new kitchen and compliment the room greatly. Am very pleased, thank you.
I ordered 3 x 1930's 4 panel pine doors from Kershaws. Unfortunately they had just gone out of stock, but they rang straight away and ask if we wanted a refund or wait until next delivery. Doors arrived a month later and they look stunning. They match the other doors in our house perfectly.
Ordering the doors was simple and quick, I was kept up to date with delivery of doors I ordered. Doors arrived fully wrapped and once opened the doors were unmarked. I had a carpenter fit my doors, he was very impressed, not only with the design but with the quality of the doors. I have already given Kershaw Doors e-mail address to my carpenter who had already requested them on seeing the quality. I would have no hesitation in recommending this company to family and friends.
I was told these doors would never require painting .on arrival was disgusted i paid almost £200 for 3 doors which i could have purchased from b& q for £20 each . Customer service appalling once they have your money they dont care about the fact your not happy. If i returned them i still had to pay each way which was around £70 plus 20. Percent handling fee
I am really pleased with my french doors I was worried that as they were much cheaper than in the diy shops they would not be very good. WRONG!
They are very well made heavy and strong and they keep my lab/staff from breaking them down to get into the front room when he is being hyper!
Purchased 2 x Door Frames. Easy to understand Web Site, especially the assembly video, which makes it really easy to see what you are buying, before you commit.
Problem with delivery courier was fixed quickly after one call.Arrived promptly after that and were installed easily.
The doors ordered arrived on time and were fault free. I was pleased with the quality and would be happy to use the company again.
Despite ordering on-line there was a follow up just to check I had ordered what I wanted and to explain there would be a slight delay. The personal service from the delivery contractor was also very good.
Received my doors in quick time with no damage, at an excellent price. Salesman even had a couple of e jokes and a very good sense of humour. 10 out of 10 to them.
My purchase and delivery was fast, reliable and efficient. The packaging was robust and my purchase arrived undamaged.
The delivery company used by Kershaws I cannot speak too highly of them. They telephoned beforehand and even rearranged their schedule so that I could get down to the property......... Very very helpful and the doors were unmarked most impressive....
Ordering two doors on line from London, I was cautious about the quality and finish as you can never be sure from pictures on a computer. My brother happens to live very near the store so he called in to look at the doors. He found the salesperson extremely helpful, he took photos for us of details of the doors which were sent to me.
I am delighted with the quality and finish of the product and would recommend Kershaw Doors without hesitation and will be using them again myself in the near future when I replace other doors in the house.
The whole process was completely pain free - and currently undergoing the trauma of a major house renovation that counts for a lot. The doors were delivered on time and out of 13 doors there was only one that had some minor damage in production. The company changed the door without any questions. Can't ask for a better service.
Very efficient service and helpful telephone conversations. Doors arrived on time and followed by aftercare call.
Doors now installed and look great. The beading on some of the glass panels had not been completely rubbed down and ? missed some of the shellac. Kershaw doors offered to replace the deficient door asap but to avoid the hassle I have deceided to do it myself. Advice was given on product to be used.
I would use the service again.
Item out of stock at time order but was quickly available. On delivery one piece was damaged, contacted Ian at Kershaw's who arranged a replacement with absolutely no reservations. Good lot to deal with, well recommended. Product is OK as well which is always a bonus!
We ordered both off the rack and bespoke doors to fit the various different sizes of doorframes in our 1930s house. The customer support (I needed detail on fire regulations and tolerances for sizing) were great- they responded rapidly and were knowledgeable. The delivery was much faster than anticipated, the delivery men were lovely and helpful, and the doors look fantastic now they have been hung. Very impressed
Ordering a front door is not something I knew much about but Richard kindly assisted and went through everything clearly. Was nice to be able to call someone who was really helpful. Great maintenance advice too on what is a lovely door. Thank you
I was really impressed with the service I received from Kershaws. Richard C who served me was brilliant, extremely knowledgeable and helpful and was able to advise me on door furniture etc too. Ian was also very helpful and went out of his way to advise me on paint finish. I'm delighted with the doors, which arrived exactly on time as promised. Excellent service.
It would have been handy to have wood in the same colour for different size frame openings. The frame was slightly too small for our opening and we have had to pack out the frame with pine to fill the space. We knew we would have to do this and have no complaints about the product or service we received.
Lots of doors, lots of info, good prices. I ordered my door, payed online and it was delivered to me without any hastle. The door itself was in perfect condition.
Brilliant service and prices!!! The staff who handled my complicated order were extremely knowledgeable, and could not be more helpful. I have used Kershaws Doors many times before, and will continue to do so in the future. Cannot praise them enough - what a superb company! Great products, great prices, great people, great service! I've concluded that it's pointless shopping around. Superb! Well done every one.
Very good quality goods at a reasonable price. The serve was excellent but do be aware that deliveries to each area generally only happen once a week. Therefore if you happen to just miss your delivery slot, goods could be two weeks before they arrive.
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