A very painless experience and received what I ordered. I was kept fully informed of delivery and the delivery was on time. My only disappointment was not with the doors or quality of the doors but with the folding door hardware parts. I found the drawing of how to attach the track and other parts to the doors as shown on the package almost impossible to decipher; however I did find full details on U Tube.
The folks at Kershaws Doors are always helpful & polite, even if you cancel orders at the last minute & cause them hassle like I did recently. That creates enormous goodwill. I will always go to them first for doors & would always recommend them to people I care about because I trust them having used them from 2006 - 2014.
Delivery and packaging of doors was quite good. The quality of the veneer on the doors was good and colour was as advertised. The hinges and screws on the Bi-fold doors were very poor and had to be replaced. The fitting instructions for the Bi-fold doors could not be followed and we had to work it out by trial and error!
The door is fantastic, but in 2014 we should be able to have a better delivery estimate. It wasn't even AM or PM just the day, very frustrating then when they don't turn up until 6pm. Come on Kershaw's Doors, you need to use a better delivery company.
Kershaw, especially Ian, could not have been better as a company to deal with. However, their delivery firm only delivered in my area on a 'once per week' basis - hence,not only was delivery 'expensive' it was also timely.
Outside of that, as I said, great product, helpful company, good price.
I ordered a door to match our existing 1930's 6-panel doors. The door was delivered on time without problems. I was most impressed by the friendly, helpful service when I followed up with some technical questions. The door looks great and hopefully will withstand the test of time.
was really easy to place order on line only draw back had to wait 3 weeks to get them because they were not in stock.... however when they arrived they were in perfect condition and good quality all I can say I am very satisfied with Kershaw doors and the whole experience from start to finish and would use this company again.
I needed two custom made doors for an attic conversion with the doors only 1650mm tall. To match the rest of the house I wanted doors made with 4 panels. Kershaw Doors were the only company who could supply what I wanted at a reasonable price and Ian in particular was most helpful. Regards, Phil in Gloucestershire
The people at the end of the phone were very helpful. Our order went through without a hitch and we were informed of delivery date well in advance. The doors are lovely and were at a good price. We would buy from them again and recommend to a friend.