I order a ps4 and some accessories through the website total bill came to around £420 inputed a voucher code for 10% and free delivery and the total came to £380.67 I then rang the next day to make payment everything was fine payment went through then rang again a couple of day later to chase up the order I got told my order was on hold as I hadn't paid the full amount I told the gentleman I had made the full payment and he no I hadn't I still owed £40 I explained to him that I had entered a voucher code and that was the difference so he told me the voucher code had not been added I said I confirmation via email of the price he then ask what voucher code I used and he had to cancel my previous Order and put the order through again I accept this and then after another a couple of days I rang back to confirm the order and I got told the same thing again that order was on hold as I had not payed the full amout I explained to the lady about the voucher code and was told no u have to pay the full amount and then the dish tigons would apply once the invoice gets sent out I'm being pushed from pillar to post and I know what will happen once receive my invoice I will probably get told u should have used the code when u placed the order this is the first and last time I will use this crap company
I ordered 2 personalised books as Xmas presents for my grandsons. I inadvertently ordered the items twice. I realised my mistake immediately and phoned to cancel one of the orders. I was assured that the two orders would not be processed. To ensure this I backed up my call with an e mail. A few days later I received a reply saying my order would have to be processed before they could consider any cancellation. I left it 7 days as they said this is how long the process takes. On the day I was due to contact them I received two copies of each book. I have had several conversations with them and whilst I understand their no returns policy for personalised items, I believe they had plenty of time to cancel one order before it went to the publishers. They insisted I would have to pay for the both orders, which I have done. I have also written to them but as yet they have not had the decency to reply. Their customer services are appalling and I would say to anyone be careful when ordering as there is no comeback if you make a genuine error.
This company say they are credit checking, hold your order, do not inform you that they have refused you until after 4 weeks forced to make a call they advice that there is a problem with your credit!!!!! throw you into panic because if like me I had nothing on credit, then you do a panic Experian check to find your credit rating is excellent!! the point being they do not want you if you are going to pay your bill straight away, My congratulations to 24 studio, you lost business from approx. 30 people and also custom from a small business, none of us will ever use you now, bravo
My overall experience of trying to place a order then realising I have to wait 5-7 days for a credit account to be setup pending credit check which takes 1 day if that to do! Contacted 24studio by email two days ago and I'm still waiting for response about my account setup and about a specific item. Also their advertising a 4 piece pre lit Christmas set as "in stock" but yet when I go too the end of the order it says please allow 28 days which if in stock why would it take that long. I will not be ordering off them ever again and will warn others of my experience.
James Jeffery found this review useful
I opened an account by placing an order in AUGUST. I ordered 3 different Christmas decorations - so far so good but that's where it goes horribly wrong! Two of the items arrived a month later - not an issue as there was still plenty of time. I received no invoice so I tried to log in on their website, but I couldn't as I didn't know the account number that had been assigned to me and no matter how I tried, and who I spoke to, I was told I had to wait until the invoice arrived. The weeks went by and still no invoice until 3 weeks ago when I received a red reminder saying that I had not paid and that I had incurred additional charges (an additional £25) as a direct result of my non-payment PLUS I had been charged for the 3rd item that hadn't even been delivered. Despite the person who answered my call using all the cheesy stock phrases and "empathising" with me etc etc, nothing could be done to remove the charges or indeed, cancel and remove the cost of the yet to be received item as it "would be with me soon". To add insult to injury, that same day, I received an email telling me that as a valued customer, they wanted to keep me informed about the delay in delivery direct from the manufacturer. How condescending can this company get!? The long awaited 3rd item was received today and in all honesty, is not worth the money it cost nor the ridiculous waiting time but will cost too much to return it. As soon as I pay the balance on this account, I will no longer do business with this company - roll on pay day!
24Studio is a great online store and sells their items at a huge discount. The cost of PP or return of goods is to be expected...ergo why they sell their items cheap...MUCH cheaper then other stores. I use my mum's account for Studio and never had a single issue. I've ordered mostly clothes and they have been great and had no reason to return anything. I understand the bad reviews but it clearly states your opening an account with them, so it's your choice that you enter into agreement with Studio. I cannot fault them in anyway. I ordered a top and it was out of stock. Around 4 weeks later it turned up and I was notified of it's dispatch. I will continue to use Studio in the future and I hope others will also. The high interest rate doesn't concern me as I always pay the balance in full when I get my statement. Although once I spread the cost over two statements and the interest added was no more then £10 or so. Still pretty decent price, cause had I ordered elsewhere the price would be triple, so with Studio you are still saving.
Like so many previous people, I had a very attractive and tempting Christmas catalogue fall out of a magazine. At the end of September I spent nearly 2 hours completing an order totalling over £100, including several personalised items for my two grandaughters, work colleagues, son and business. Was intending to pay in full at the time with my debit card, but only at the very end did they say that I was applying for an account. I still thought that I could pay it off when the statement came, and because I had spent so much time on it already, I sent off the order. I got an order acknowldgement back and carried on, smug in the knowledge that I had started my Christmas shopping by the end of September for the first time ever, and awaited the delivery of my order in 3 - 5 days (up to 10 days for the personalised items). 5 days came and went, 10 days came and went, in fact the whole of October came and went, with not a peep from 24 Studio. I eventually rang their highly expensive telephone number to ask where my order was, to be told that as I hadn't passed their credit check they wouldn't be able to open an account for me. I told them that was OK as I hadn't wanted the credit account in the first place anyway, so could I just pay for my order with my debit card and get things moving? I was told no, I had to have the credit account to deal with them. I then got angry and asked why, even if that were the case, had they not had the courtesy to contact me to tell me that was the position, rather than leaving me for over a month at this time of year thinking all those items were ordered when they weren't. They obviously just want to make a fast buck out of their extortionate 29% or so interest charges and don't give a monkeys about customer service or even common courtesy. At this time when the payday loan companies are coming in for so much stick and are under investigation, I strongly believe that this company should be added to the list for equally dubious trading practices. So many small business who give excellent customer service are struggling at the moment, and even going under. Why should this company be able to treat people like this and get away with it? I for one will be contacting the Office of Fair Trading and anyone else I can think of to report this bunch of villains, but I don't expect I will be the first.
We have had a terrible experience with Studio 24 - my wife signed up for an account, without really understanding it was a credit agreement. She bought 36 pounds of goods.
We never received an invoice, not one, and I called up 2 months later to enquire why. Hey presto, we owe £50 now, ie they added £14 in a month for missing a payment. And yet we didn't receive an invoice.
So I call on a premium rate phone line (they will get a cut of the call), 10 mins on hold, and they are unable to confirm right away whether or not I can close my account.
This company seems basically set up to trap people with credit agreements, and hammer them for ridiculous overpriced fines for late payment, and yet you as a consumer have no way of knowing whether or not they sent the invoice out or not.
I have been a customer with studio 24 for a long time.Haveing just placed an order and paid I realised I wanted to add two more items .went back in to find I couldn't amend my order.I immediately telephoned waiting ages at my cost to get through.The young lady I spoke to was completely not interested and toldme she could not help I would have to place an order incurring another postage cost.I complained several emails later no further forward.Why can new customers get free postage and discount.Why with all the aggressive promotions they do I have handsome many brochures through the post was this allowed to happen. I had allready paid the postage on this order I just wanted to amend it.Very unhappy customer
Got caught out by this company when an attractive sale pamphlet fell out of a magazine I was reading recently; I've just had a baby and having had no time to go into an actual real life shop thought this would be a great way to shop for a dress for an upcoming family party. Ordered 3 dresses from them, all at a very reasonable price - always had in mind at least one would be returned as having no idea what my postpartum size was, ordered more than one size. Now being naive an all and having shopped with companies like Isme in the past, returns were free either from the door collection or at a collect+ location, thought that I would have no problems in returning. Silly, naive, baby brained mummy!! None of the dresses fitted me once they had been tried on. I was going to have to return all of them. After reading the returns policy and realising I had been an idiot in thinking this is a great convenience for me shop, I had to bite the bullet and trudge to the post office and send them back, of course I had to send recorded as knowing what Royal Mail are sometimes like - didn't fancy the parcel getting lost and having to fork out for 3 dresses that don't fit and no longer exist in my possession... £9.10 it cost me. To be honest just normal post was £8 something. So having no dress and paying £9.10 for the privilege of it, plus £3 for the return bus into town, thought I would email Studio24 an explain my situation, hoping compassion would see them return my postage fee as a gesture of goodwill and to keep me as a customer. Yeah, well that was also a mistake! Got my reply a short while and told basically 'tough s**t'. Cheers for that Studio24. Cancel my account please because I feel like I've been violated and now have no intention to shop with you again. MESSAGE TO ALL - probably an ok company as long you're wealthy enough to not care about the odd £10 here and there being thrown away with nothing to show for it! LESSON LEARNT! I shall be sticking to more reputable home shopping companies from now on, ones which value customers and offer a better service.
Purchased some great items at brilliant prices, the sale has really fantastic items.Easy to order, quickly despatched, you can pay by installments or in total.Have and will continue to use again and again.Thank you so much.
I have been a customer for a good many years & have had no major problems until now. I ordered a coat that unfortunately didn't fit so I needed to return it. When I read how to return items (I've only returned one item many years ago & studio picked it up) just to recap instructions, it said I had to return the item via the post office at my own expense which was not only a nuisance but it cost me £5.10! In the meantime I ordered a bigger size & will be charged P&P again! I think this is totally unfair. What happens if this one doesn't fit? I'll have another £5.10 to cough up again & no coat! How is this fair? It's a shame that Studio are doing this as it's putting me right off ordering anything else. They're usually really good.
In all the years that I have shopped with Studio, I personally found no major problem. Sometimes certain things needed to be returned, and the returns policy runs very smoothly. I have noticed that prices are very competitive, like if you compare them with other catalogue companies, Studio seem to be more reasonable. On another note the only problem I found was, that sometimes something does not come with other things ordered together, perhaps out of stock, but eventually it does arrive. If that area is improved, then I personally will have no problem?
have been with company about 17 years with no big problems thankfully. but I feel in the last year they have gone down hill mainly with customer service. I think customer service needs looking into seriously in all aspects. as long as I don't have any issues with them I will continue to shop, and with the first sign of any major problems I will pay the full balance and close my account especially reading quite afew BAD reviews of recent times. I am happy for now non the less.
I have been a studio cards acount holder for quite a while and spent quite a bit off money with them! But over last 4-6 months everything seems to have changed delivery guide times are never met ordered a item said allow 14 days for delivery so I did on 15th day called them got told its with the courier and give it a couple of days longer on day 20th day the item arrived asked courier why delay he said it wasn't with him as he only recived the item the day before and showed me the label which said the day befores date!!! when you do ring customer service you might as well be speaking to a automated service as they just constantly read from a script! I rang up a while back and asked if I spend 500 quid would they throw in free delivery "sorry sir your account does not have a free delivery option try again in a month as offers change all the time" I did source the product from amazon in the end but going forward I won't be ordering again until they recognize customer loyalty and deliver within the time frame they quote
Been with Studio a number of years and have ordered some fantastic presents and clothes. Confirmation of orders are prompt and you are always kept up to date on delivery. Prices are great for those on a budget, but the quality doesn't suffer. I will shop with them for many years to come.
well i have had issues with studio going on over a year now . well to start with back around this time last year someone got access to my account info an was ordering items to another address luckily i notice this and gave there support team a call it was to late as the item was sent out but i got the item credited after many many calls and alot of my time and my phone bill and was told my account would be frozen why they looked in to it and i would get a call from the fraud depo well dont wait up because they never do call you an then after a day later after it was so called frozen orders where still being made so i had to call again and lucky was in time for the order to be stopped and re-credited this time she assured me they had frozen the account an i also added a password to my account for added security even tho they dont always ask for it anyways lets move on.. am thinking as its close to christmas i will use my account again as i have only used it once from the dates of all the issues going on and yet again i place an order online wait some days no email about my items so i call and they tell me the account is frozen well i phoned up around February this year to order a sofa and had the same issues 6 calls i had to make and they said the account would be un-frozon in the end i got my sofas thay ended up sending 2 out because of the issues with my account and now its all started again i made an order for christmas gifts and yet am still waiting i called on the 1st of this month October 2013 and yet she says my order will be granted and i would get an email within 24 hours and there still playing around
well studio its a joke i have wasted alot of time and phone bill on your so called help line just to be pushed around telling me a manager is looking in to my issues and still am waiting for all my issues to be fully sorted why should a pay off my account i cant even use or place orders from.... all i ask for is a helpfull service and for my account to be working correctly and maybe a nice credit ammount to my account for the many many calls and time wasted about the same on going issues am sick of calling over an over again its been a year this month........... an a year is far to long to sort an issue an yet i have not had any contact about the issues as i was told i would many times
an yes its got to that point am having to post it all online just to get someone to do the right thing and fix my issues with my account i want to be able to order and access my accent not pay for something that i cant use
Awful customer service, incorrect product descriptions, money grabbing behaviour and general underhand trading tactics are just a few of the problems with this company.
I hope to never hear from them again, but i will as they wont remove my details from their contact list. So you can add harassment and paper wasting to the long list of reasons not to use these unscupulous useless shysters.
Avoid at all costs.
Alison Lawrence found this review useful
I had a logging in problem so thought i would ask on the facebook page had a very prompt reply and solution sent to my email. Delivery of products i have ordered have arrived quickly and happy with the products I have recieved
I have had Problems, postage Unfair; not having goods they say is in stock. Ordering stuff that is meant to have discount off but discount not given. Good things ordered a bedsette but they ran out of stock but they sent me a better one, which had storage fab at no extra cost.
Have Bought lots lovely presents over the years no problem with the quality of products, they need to address postal problems and not advertise coupon code's off if they aren’t going to uphold them and not take orders for goods they have not got in stock
Whether it's sending by post or using the computer to purchase goods Items are processed within hours of ordering, sent swiftly and are received as described, and If any problems occur these are sorted quickly to customers satisfaction. I would highly recommend Studio to all who want to shop with confidence.
I like another review am disabled. I have been further incapacitated the past 12mths. I find whenever i place an order i have no problems finding out whatever information i require e.g relating to items in stock or even those that are dispatched from manufacturers etc. I recently placed an order for the black faux fur jacket. I had seen it previously and debated it,but decided not to order it at that point. However,after having 3wks in hospital i decided to treat myself. I am so glad i did. the jacket fits like a dream. In fact i am so impressed with the black jacket i have since placed an order forn the mink coloured faux fur jacket. As well as this my neighbour and friend of 26yrs was so impressed with the black hacket she asked me to order 1 for her.
I have never had any reason to return any item. When i ordered the black jacket i also ordered the worry angels a s a birthday gift for sum1. Their birthday is sept 10. I saw the angels were direct dispatch so when i placed the order i queried whether if they did not arrive in time i could return them? The customer service operative assured me there would be no problem in my doing this
We downsized from our family home to a retirment flat and much of our furniture was not suitable. I ordered new items from the 24studio website - I am slightly disabled so shopping can be difficult - and they were all delivered and brought up to the flat. Being on a pension it is very useful to be able to pay for these bigger items over a few months and not all companies let you do that - I don't like using my credit card on the internet so an account is perfect. Very happy with them and will be looking for my Christmas gifts next
got their new christmas catalogue in the post the other week, super excited, ordered online and my stuff arrived this week, might be over 100 days til its actually christmas but im well on my way to be being sorted. yay
I ordered online, and then emailed to cancel my order the same day.
I was emailed back to say that my order could not be cancelled yet, as my application was being processed.
I was then emailed to say that my application was accepted, to which I immediately replied - please CANCEL my order!
24studio then got back to me saying that it was too late to cancel my order as the items were personalised (ie. they were going to be engraved items)
So in a nutshell , I was told it was too early to cancel , and then too late to cancel.
I have been invoiced for the items.
I do a lot of online shopping, but I will not be shopping here again.
Advantages: good when things go well
Disadvantages: when they are bad they are horrid
i have been with studio for about 4 months in that time i have made some large purchases which include a mattress and a microwave most of the time they are good BUT when things go wrong trying to get somebody from customer services to help you is a NIGHTMARE. i placed an order of about 5 items most of which were dispached seperatly and from the various manufacturures all except one of the parcels arrived on time. the parcel that didnt arrive had tracking information and it said the parcel was dispached so i contacted yodel to find out what was happening because for 2 weeks the tracking information said this parcel was awaiting collection by yodel. yodel said they were waiting for the supplier to ask them to collect this parcel and deliver it to me and if i have a problem to contact the supplier. i told this to studio customer services on 5 occasions but studio were adiment that it was dispached from them. i asked them to contact yodel so they could tell them that they had not collected it from the supplier. but they turned round and said it was possible that the parcel could have been sent under a different tracking number UTTER RUBBISH!! they are now saying they are sending me a lost parcel form to fill in so they can investigate! THE PARCEL WAS NOT LOST IT WAS NOT DISPACHED!! i feel they do not listen to me i also have another parcel that when i ordered it said that it was in stock but they turned round and said they were waiting for stock from the supplier b.t.w this item is still saying it is in stock on the website but on my order it still says they are awaiting stock from the supplier. i have had to pay numourous delivery chagers because many of the items i oredered came from different supplers and i always pay for the items i order in full and on time i think it is a disgusting way to treat customers. and they have now lost a very reliable cutomer as i will not shop with them again following this experience.
Ana Stoeva found this review useful
I as a customer would like to buy one item for £12 and they want me to open up a credit facility to pay of over a period of time, do financial checks, asses your credit liability, take us much information from you and then will sell it on to make money at your expense because they don't believe taking a payment over the phone is safe! How much rubbish can the sales adviser talk. Now ask yourself why they offer good prices, because they make it back in the long run.
PLEASE DO NOT ENTERTAIN THESE TYPES OF COMPANIES THAT GET PEOPLE INTO DEBT AT 29.9% APR
THEY ARE SHARKS
Ana Stoeva found this review useful
have recently purchased 3 plastic shoe racks which are rubbish. one snapped whilst assembling it second broke a week later whilst trying to put shoes on it so now down to one thankfully purchased with the 70% off otherwise would have been very annoyed if id payed the original price of £18.00 each would not recommend to anyone.
I have been with Studio24 for about a year or something now, and I have had no problem with any clothes or shoes ordered, ( the shoes especially have been really good quality!). Unfortunately, the same cannot be said for anything which needs to be plugged in to a socket. I have now ordered a Tablet, HiFi system, and now a PSVita, and all 3 items had faults with them. I wonder, has any other customer here been able to purchase an electrical item that works? I would be interested to hear from someone! This company is the most bizarre one that I have ever held an account with! (although not the worst!) I just cant understand why every electrical item ive ordered, doesnt work! Are Studio re-sending out returned items by mistake? Or Refurbished items? Ive never come across a problem like this, where ive been unable to get at least one item to work properly!!
I like that you can spread the cost and some of the clearance stuff has good prices. Great when you need something but want to pay in installments. On the downside it really bugs me that there is no facility to pay by standing order. Pan set was recalled, ordered new one, one was leaking told could return or could keep the others but woud only receive 10% back. On a 5pc pan set seems logical should be at least 20%!! Had another sent out and emailed to ask to arrange collection of return or if they were willing to refund at least 20% i'd keep both sets. Not heard anything so don't know where I stand at the minute. Not phoning as it costs too much. Still, my biggest peeve is the no standing order facility. Please add one studio!! I'd do so much more shopping if you did!!
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