Ordered goods that never arrived by the delivery date. After another 2 weeks of waiting still no goods several emails DM's on twitter and a long and very expensive phone call i am now told i have to wait another 2 weeks for them to track the parcel.
In the meantime i am been charged for the goods then to top it all off after the last conversation i was told that distance sellers regs DO NOT APPLY TO THEM (i was told this by a senior advisor and a manager)as they are a credit company ( i can provide the names of the people i spoke to) They have no details of the carrier company they used to deliver the goods and no details of the supplier of the goods they don't even know if the supplier is a UK based company so they don't even have proof that the goods have even been dispatched in the meantime i now have a bad mark on my credit file as payment has not been made and this is not a small amount its over £500.
When i asked about my rights i was told that because as far as they knew the parcels may have been dispatched i had no rights under DSR or any other rights as they are a credit company and the parcels may have been dispatched so i would just have to wait
If you are in a position to order from a catalogue company i would recommend using a different company there are plenty out there just avoid this one
DO NOT!!!! Order from this company. Ordered a few things for christmas and they are charging me around £25 a month "service charge" even know I pay way more than my minimum payment. This is making it really difficult to pay my bill off. I had to leave my job due to illness and asked stuido nicely could I close my account and pay them £20 a month to clear my bill of £200 and they said absolutely not. They do not want to let me do this because they want to get a further £25 a month service charge off me until the very end. BE WARNED worst company ever! Money grabbers with no manners and no customer skills. Your service charges are extortionate you are robbing people blind!!
Further to your answer, I have tried to contact studio to get assistance on paying my bill but you will not let me pay off a certain amount a month. I asked nicely could I pay off £20 a month and studio told me no. Therefore the customer service was useless and the people I spoke to were very very rude to me. Your catalogue is the only one who charge interest, ive been with Littlewoods for around 8 years now and they are fantastic. When I was ill with my pregnancy and admitted to hospital I mailed Studio and told them that my payment may be a little late as I was in hospital with a serious condition, I almost lost my child and studios answer to me was if I dont pay on time I will get charged a fee. Disgraceful!
Having ordered several items on a credit account , I rang to set up a direct debit , was told cannont set it up over the phone they would send me paperwork . Filled in paperwork sent it back , They never got it. Sent some more. Sent back , Payment due I rang to pay it . Oops it 2 days late , My fault, Why wasnt the direct debit in place ??? Oh it would take up to 8 weeks to be put in place. But we will waive the late charge, . Oh thats nice of them . NOT!!!!! Check my credit report . An Arrangement to Pay slapped on my perfect credit report . Rang to complain , Will not remove it ... Trip to the Ombudsman ..........Account paid and settled and closed .
Dead impressed, ordered a rug on thursday, it arrived on monday night at half seven at night, i did think i was going to miss the delivery as id tracked it online and it was showing that it was going to be delivered that day but i was at work and might have had to track it down from a neighbour or re-arrange delivery, but happy days the courier delivers into the evening, hurrah! rug looks fab in my room too. could not be happier, just need to remember to pay for it now :-)
I waited 2 months for a rug. There that sick they actually used the whole flooding nightamare thats going on over in England for a excuse, ive ordered a table and chairs from argos the same day and they came in 2 weeks a day late because of the flood which is understandable but 2 months is a absolute joke they have messed up my order and thats what there going by is totally unacceptable. i will never order from them again and i will let others know that this company is a total scam i love when you go to there web site scroll down to the bottom and it says what we promise and it mentions very fast delivery, I STILL HAVENT GOT THE RUG OR EVEN AN LETTER TO LET ME KNOW . TRUST ME DO NOT ORDER FROM THIS SICK COMPANY THEY DESERVE TO GO OUT OF BUSINESS.
Ordered 2 sofas waited weeks then received confirmation of delivery date had my old furniture taken away and guess what new sofas never arrived. sent several emails and as yet no reply contacted by twitter and still no reply so they confirm a delivery date and dont show up and i am left with a large phone bill after several phone calls and still no sofas. Does Distance sellers regs not apply once delivery has been confirmed ????
Account will be closed and i am at present posting negative comments and feedback on all and every site i can find
Had email back no apology or reason just says sofas in transit and i have to wait another week, as per my last comment under distance sellers regs once a delivery date has been confirmed i thought you had to give 24HRS notice if delivery is not possible ???? so will be 2 weeks with no sofas and young children thanks very much. Quite strange how i have already been billed for the sofas though what would happen if i just decided not to pay on the due date and sent you an email and just said it would be paid in a week or 2 ???? works for delivery so should be same for payment
Dear Laura, In response to your response, I can only ask why are there so many bad reviews about 24studio on numerous review websites?! You must be full time replying to these!! I only wish I had read them before getting involved with 24studio. It does not offer any customer confidence for people like me who are experiencing bad service and are worrying that they will end up with credit card charges for items they are trying to cancel or want to return! And yes I have read many reviews about the difficulties encountered trying to get items collected once they have been delivered.
Here is a more detailed reply I have just sent to your customer services: Whilst I may have ticked a box agreeing to 'terms' at the time I placed the order, it was still not clear to me that a credit account would be processed and set up and further that it could not be cancelled without first receiving an account number, which can only be obtained by receipt of the goods that I now no longer want! This to me is a ludicrous way to operate! Also your terms and conditions only state the following regarding cancellation rights: Cancellation Rights <<(i) Purchases from Studio, are eligible for a cooling off period and customers are entitled to cancel an order in writing from the date of placing an order and up to 7 working days after receipt of the goods. However, all personalised items are exempt from cancellation, as is pre-recorded material, software and fragrances where the seal has been broken. Mobile phones are also exempt if activated as are earrings for pierced ears and body bars. (ii) Where the price has already been paid in respect of any order cancelled during the cooling off period, we will reimburse to you the full price of such cancelled order (including the price of returning the goods) within 30 days, provided you are not deemed to be at fault if the goods are returned damaged.>> It does not say anything about the cancellation cannot be guaranteed. I informed you in good time by telephone and email on Friday 21st February (the same day I placed the order and therefore 2 days before you even acknowledged the order) to cancel the order . I have followed this up with a further 2 phone calls, yesterday and first thing today. You have had plenty of time to cancel the order before it is despatched. Even now as I write this email the status on parcel tracking is that the parcel is awaiting collection, it has not been picked up by Yodel yet. Instead of sending me useless reply emails why doesn't somebody inform the carrier ASAP not to collect this parcel for despatch! I realise only now after having read the many bad reviews online about 24Studio that this is a tactic you use, stall the customer until the goods are despatched and then the customer has even more hassle and worry to go through trying to get the items returned before the account can be closed! So now I am in limbo and have to wait and see if the parcel is delivered! No wonder so many people are complaining! I will be seeking legal advice as I am not happy about you holding an account for me for something that I am trying to cancel.
I like Studio, find it easy to use and easy to pay, if I need to order a large item eg a new Hoover, I order it from here and pay it off over 2 or 3 months to stop the interest accumulating, which is easy to do online using my debit card. Few small niggles, mainly it annoys me that new customers get free delivery but I have to pay even if my order is £200+ Also, following the reviews for the ps4 debacle, 3 months after pre ordering I eventually cancelled my order, but there was,no hassle, was cancelled easily and staff were friendly enough More offers for existing customers please studio!!!!!
customer service is a joke. 1 dress delivered see through told me i have to pay to send it back as not damaged. sent a complaint as i was not happy with this paying to send something back that is faulty got an email to say they will collect.
dinning set delivered on saturday after being with the carrier all week when i call to chase all i get is could be delivered Thursday Friday or Monday. all items in the box are damaged/faulty paint on them is a joke my boy could paint better them then and he is 2. i emailed a complaint again and was advised they will come collect how do i eat my dinner now as my landlord has taken my other plates away. they advised will deliver a new one before picking the faulty ones up. might have to wait a week with the carrier they use. had an email asking me to see if my neighbour would wait it - don't think that will go down well do you stay in for a week please I'm getting a delivery what neighbour would do this. asked if they could leave safe advised no as i live in a flat cant get in without me buzzing them in. Ask for a manager to contact me still waiting for this was sent an address to write to them no i don't want to do this i want them to call me. they advised i can have a discount of £4.49 are you having a laugh 10% asked if they want images to see the damaged advised no don't matter how damaged etc that's all we ofter. i work full time cant wait for a delivery to be dropped to me and to check its ok wait in for another 7 days for them to collect. customer service team have been sending me emails but copy and pasting there t&c to me. I will never use this company again and will make sure all my family knows when you have a problem you cant do anything about it. they don't care about there customer just take your money and do nothing.
you need to take on staff who know how to deal with customers as the ones you have now DON'T. i work in customer service myself and if i treated a customer like you have i would not have a job.
Customer service is an utter farce. Been trying to arrange a collection for WEEKS. No call back from manager when promised, I have to ring yet again only to be told "You'll just have to wait, we'll call you when we've sorted it." Given I've been trying to get it sorted for three weeks (over ten phone calls), I don't have much faith. Will be closing my account as soon as this is resolved.
just a quick enquiry as to how the credit increase works as when I first had my account I was given 2 increases of £50 after 2 payments of £5 a time but I have made a lot more payments since with no increase I was surprised at the first two increases but it's just a bit confusing as to how it works as been a newish customer thanks for reading any feed back will be much appreciated but so far I'm quite pleased system updates a bit slow but products have come as promised on time D carter
Having dealt with 24studio for 2 years and always paid my monthly payments before due date, then i became unemployed unexpectedly,so contacted 24studio immediately to inform them i could not afford afford full monthly installments but was willing to make a small payment as a gesture of good faith on my part until such time as i could find new employment. they are quite adamant that is unacceptable and insist i pay nearly half of my unemployment benefit per week and if i do not not legal action will be taken. so be warned do not become involved with this company, they have all the compassion of a hungry shark
Went to order a PS4 from studio but it advised it was only available to pre order, but in stock they had a bundle for £384.99, PS4 and Killzone package. Ordered the item as it states it is in stock and available, a day later the order was confirmed and a day after that item was dispatched on 28/01 to be delivered on or before 04/02! HAPPY DAYS!!
BUT NO!! We are now on 07/02 and no word from anyone, called studio a few days back who advised they don't dispatch the PS4's and cannot tell me where it is or when it will be delivered! Then why give me a dispatch date when you don't know when or if it has been dispatched! and a delivery date when you don't know who is delivering it, if they are going to deliver it and if so when they are going to deliver it!
We have spent the last week in the house waiting for a package that didn't turn up and given no answers, worst part is that the ps4 is a birthday present that at this rate isn't going to get here time! WHY SAY IN STOCK WHEN IT'S NOT? WHY GIVE A DELIVERY DATE WHEN YOU DON'T KNOW WHATS HAPPENING? I now have no time to rectify this and no present to give my boyfriend. REALLY DISSAPOINTED
No dates have been changed and expected delivery date is still 04/02! I understand what your page states about "first come first serve" but when given a dispatched date and delivery date I expect that item to arrive and not be advised of what the studio page says, you have given me this info
I cannot believe the amount if stress this company has caused me! Useless is an understatement! I preordered a ps4 console and paid my account balance in full. I was told to expect my parcel on the 6th of Jan. 6th if Jan came checked my account it said the 7th Feb. Checked my account on the 30th Jan it now says the 28th Feb. Sent studio an e-mail still no reply. Checked account again on the 4th Feb ( today) as my friend who ordered the same thing after me had received hers in the post today. Mine now says 3rd of March!!!! I rung up to get an explanation and low and behold I didn't get one! So I've cancelled my order to be told I have to wait a week and then will be in credit on my account and then will have to call back and ask for a refund onto my card which might take another week!!!! This was a Christmas present now I can't get a replacement for another 14 days from a proper company until I get my refund!!!! the company is an absolute joke!!!! Do not order from them!!!!!!!!!
Ordered little tikes cosy coupe police x2 early December received confirmation to say order was successful then few days later confirmation it was due for delivery two days later I received a phone call to say I had to pay £33 for my good to be dispatched I was transferred to a automated payment system this. Blocked my card due to 3 attempts was told system was not working they would. Call me back I told them to cancel the order I did not want. I went back online to purchase from some were eels could not find one I was looking for so chose same style different colour I then received a letter from studio saying my goods had been dispatched so I cancelled second order from amazon as the cars I had ordered from studio were the ones I originally wanted for my boys.5 working days later I still had not received my goods so contacted studio to be told my goods had been delivered I was very confused had to order again from amazon just receiving them in time for Christmas, now studio are saying I have to pay for something I have not received plus a late payment charge ? Studio customer services had took down note after note I have filled out forms to say I have not received any goods still they send me letter after letter for payment this company are confused and lost have not idea what they are doing after speaking to yet other studio customer services advisor 30 minuets ago with yet still no conclusion I would just like to tell people don't let there cheap prices fool you they lure you in with cut down prices say your product is on way to you say it been delivered then make you pay for fresh air total con artist !!!
I know, people may have different experience on same thing. I had really good experience, i received the good on time. I had issue with signing in which has been sorted out by calling to customer service. Price was cheaper than e-bay and exactly same as I expected.
Ordered a ps4 early october to be told early december that they are awiting stock and I would get further info early january. Phone in january and they couldnt tell me any info. My online order status said awaiting stock. Mid january I checked the order status and it said they will recieve stock on the 7-2-14. Fantastic I thought. Just checked my order status and it now says stock expected 21-2-14. Going to cancel my order because I have a strange feeling that the item will not be in stock on the 21st.
I had ordered a Christmas tree from Studio24 in late November, but decided to cancel so wrote to them within a day of the order. I received a reply from them regarding the cancellation but they delivered it anyway :-). It was delivered while we were out and dumped in front of our garage. So I contacted them and asked for a collection, which they said would be next business day. This was on 12th December. No-one showed up to collect so contacted Studio again - and a new collection date given. This went on for four times until it was eventually collected in early January. During this time I phones Studio to say I would not be paying anything while this was the case, and they told me notes had been made to prevent any payment demands being made. But in middle of January I received a new statement from them without the credit for the return, plus a £10 late payment charge and a £1.20 service charge. Contacting them again they kindly said that as a good will gesture they would remove it this time. To their credit they always answered my e-mails, but obviously everthing they say can be taken with a pinch of salt! Maybe the Christmas season was the reason for the collection not happening but if there is going to be a delay I would prefer to be told.
I ordered an xbox one on the 19th nov one day after the pre orders when I rang to order this item I asked the young man what was the chances of me getting it before Christmas? he said " extremely high" so I went ahead and ordered it happy with this. come dec I rang to see when It would be posted and I got told the 14th of January shocked I asked why so long and told them I needed it for Christmas I got a load of lies down the phone in why it had took them so long to actually put the order threw! On Christmas eve I ended up going to Asda and buying one (very good price)
Rang studio on the 28TH Dec to cancel the order and ask for a refund but yet on the 9Th of January I had a knock on the door and couldn't believe it they sent me the Xbox Fuming as my 11 year old asked why it was there and now has lost his believe in santa WELL DONE STUDIO!!!
Rang on the same day 9Th of January to have it picked up they told me it would be picked up the next day no one showed up so left it a couple of days still no one to pick it up! I also refuse to open the xbox as I didn't see the point to witch I was told I must open it and make sure everything is in it or they could not give me a full refund...... sorry but if its factor sealed going back is it not better???? I was also told I had to open to get the return form only to find there wasn't a form in it so I opened for NO reason what so ever......
rang on the 12th asked if I could send it back they told me no as it was to heavy and if any thing happens it would be my fault!! they then told me it would be picked up on the Monday no pick up came SUPRISE SUPRISE
rang back on the 15th was told that It would be picked up on the 16th guess what??? no one came.... rang on the 22nd and was told it would be picked up on the 23rd and guess what...... yep you guessed I am sitting here still with the stupid Xbox and I am now being told they don't know when it will be collected!!
I asked how this is fair that I am £220 out of pocket they answered its NOT but they are trying to get it sorted quickly LOL I am now on my third month of dealing with these A**holes and still no further!! I cant understand how when u cancel something they still have the right to send you something!!
I am not sure when I will receive my refund thankfully my sister in law is a solicitor and is on her way to see me so I can get to the bottom of this! I also and this stress wasn't good for me or baby but they honestly don't give a dam about there costumers it clear to them that I am 9 months pregnant
studio YOUS are liars and have NO customer service at ALL!!