Ordered 320 GB Seagate hard drive. Shipping and delivery was quick. Drive was noisy and not working properly. Seagate diagnostic tools confirmed that drive is faulty. Emailed 3bTech on Saturday. Received response early in the morning on Monday that they will re-ship another, tested, drive. They didn't even want broken
drive back to save me on shipping costs.
Received replacement drive next Saturday. Drive works very well.
I'm impressed with their response time and customer service. I've purchased couple of hard drives from them in the past year or so and never had problem with them.
Evidently this merchant's customer service has gone to the dogs. I ordered 2 system pull hard drives from them and both of them cashed out in less than a month. The real problem occurred when I tried to get a refund. They said that one of the drives was in fine shape (when it would'nt even allow the system to boot when the drive was installed). Their customer service was a horror, since they tried to get me to close a Paypal dispute I had filed over the matter. Fortunately I then filed a claim with Paypal. Such cheesy and poor customer service should be punished, mainly by staying away from this vendor, which I intend to do.
I had an experience of the worst kind with 3b tech. I ordered a motherboard (refurbished) at a great price. It got here in fairly good time, but that is when the trouble started. Motherboard does not work. Tried everything, and no dice. Here is where 3btech totally failed me. I wrote 3 times to 3b tech to obtain an RMA number, and guess how many times they responded. ZERO. These jerks just totally ignored all the RMA requests which come from the RMA form on their website. I'd stick with newegg or a company that actually takes care of you if there is a problem. 3btech sucks and will not do that. Now I'm out the cost of the motherboard, and have an expensive paper weight!
Wish I have seen these reviews and other site reviews before ordering. Hope all buyers factor these reviews seriously.
Very poor business practice. Products sold are mostly used or in-house refurbished. If you unfortunately received a defective item, you will be liable for return shipping cost. Slow in response as well.
Not worth on a few bucks of savings. Cost me headache and project delay. First time ordering and it's also my last. Highly recommend newegg.com or tigerdirect.com for both best price and 5 star services.
I PURCHASED A NETBOOK FROM THEM AS A XMAS GIFT ,NOT ONLY WOULDNT IT LOAD WINDOWS IT WAS PRETTY BEAT UP ,SO I RETURNED IT FOR A REFUND I HAD TO PAY$13 TO SHIP IT BACK TO THEM . NOW THEY REFUSING TO REFUND MY MONEY SAYING A COA STICKER IS MISSING ,NO ONE EVER REMOVED ANYTHING FROM THE NETBOOK ,STAY AWAY FROM THIS COMPANY
I had bought a Socket 462 motherboard from them (About a year ago) and was sent a bad board (board wouldn't work right when installing winXP). Anyways, they sent me another board, this one sort of worked, except for that capacitors were on the verge of blowing/leaking when I got it (they were bulging), so I asked for them to test it, they said nothing was wrong with it and returned it to me). The board also had other issues, and frankly it's like 3BTech either didn't test the board, or didn't test it throughly enough, so it's now a wasted $25 investment (a small amount, but still angers me). Most of their stuff is used, even if it is advertised as NEW. I'd be concerned with that alone (false advertising).
I had trouble getting in touch with someone initially to order and that should have been a red flag for me. I called back later and did talk to someone who checked no a part and part number for me to make sure it had what I wanted. 3btech sent me a different part than I ordered, and due to time constraints and the cost of shipping being close to the part itself I will not be doing business with this company ever again. When I called today they were already closed at 5pm, and it seems to me that an internet computer part company should be open till at least 8pm not bankers hours... I do not recommend anyone else does business with this company.
12/30/09 - Upgrading from my recently dead XP box. The 3b-tech PC arrived DOA on 1/7/10. Worked with tech supp to try and resolve prob. When they said to take out and inspect the CPU I said it was time to send it back for refund! They would only repair since it was a "custom built" machine. I gave them verbal and written notes about the front panel coming off during shipment and some plastic pieces I found rattling around in the case when I opened it for inspection - not good. Sent it back on 1/12/10 after waiting for them to send me an RMA. They did however pay the return shipping both ways.
1/20/10 - Got the repaired PC (motherboard?) back with the front panel still jammed out of place exactly as I had originally received it, internal boards and some memory chips were not fully seated AND with no OS loaded!!! - I had ordered Windows 7 to be installed and the HD came back formatted for XP - no OS, just formatted!
Called tech supp again and they said "just install Windows 7 - its easy"! True enough, the install was easy, BUT locating the correct drivers for all the components of the system took hours of searching and testing (of course the OEM drivers they supplied were NOT compatible with Win 7, and even crashed my system). I finally got the machine working and software loaded to my satisfaction a couple days later after much research about Win 7 compatibility issues on the web (thank goodness the network card was working!). My point being is that this should not have been needed if the install was done correctly at the original system build time.
I have purchased several PCs online before and this was by far my worst experience with a "custom-built" system. These guys need to pay a lot more closer attention to detail. I even bought another motherboard from Ebay for my XP box as a just-in-case backup!
Downtime: 3 weeks Grade: C
1. Price = Good
1. Shipping = Bad. Computer was damaged 2 of the 3 times I received it from warranty repairs
2. Customer Service = Horrible. They refuse to refund my purchase, even after multiple returns due to malfunction
3. Quality = Horrible. I purchased a custom system from them 8 months ago, it has never worked. I have returned it three times for warranty repair, it still doesn't work.
Read below, I'm not the only one having these problems. STAY AWAY! BUYER BEWARE!!!
Bought a 200 gig Samsung internal hard drive. While I had the internet page in front of me as I was ordering, I asked the salesman 5 TIMES: "THIS IS A "NEW" HARD DRIVE, CORRECT?", "NOT REFURBISHED?". He assured me it was "brand new". Got the drive and it was refurbished. Written in big bold letters right on the drive. I called to complain, and of course they had nothing to do with the mishap. It was all my fault. I could have sent the drive back, but as most of you know, when you need a hard drive, you NEED a hard drive. So I installed it. It is now the first of July, 2009, and the drive just shit the bed. Of course, I was offered no replacement because it was "REFURBISHED", which is what I tried to avoid in the first place! Liars and cheats at 3B-Tech. I'll never buy from again, and would recommend everyone to STAY AWAY. If there's a God, they'll lose their shirts and go out of business. I now have to go through another saga of recovering all my lost data and reinstalling everything. Shame on you 3B-Tech!!!
The rating would be 0 stars but your options say 1 to 5 so i'll give a 1. I bought a motherboard from www.3btech.net. The agp slot and all the pci slots did not work. I tried to exchange the item only to be ignored...My advice to anyone buying electronics on the internet to avoid www.3btech.net . They are listed on pricewatch so be careful...
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