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Reply from 3D Broadcast Ltd

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3D Broadcast Ltd reviews

Excellent
9.3 out of 10

37 Trustpilot review(s)
Most recent review
Review company
  • Reviews (37)
3D Broadcast Ltd

Review by confirmed purchaser

Fast and great service

Hunted online for camera slider set up, 3D Broadcast have the gear in stock and deliver fast and on time, so really pleased. Would use them again.

Reply from 3D Broadcast Ltd

Thanks for the kind words, glad we could have been of help and thanks for the order, we really do appreciate it

Cheers
3D Broadcast Ltd

Review by confirmed purchaser

Great service with excellent communication

I purchased a set of Sennheiser Radio Mics here because they were cheaper, in stock and the postage was much lower than other suppliers. Communication via email and text on the progress of my order was excellent, and in fact I received the Mics by lunchtime next day, despite being in Northern Ireland.

Reply from 3D Broadcast Ltd

Thanks for the kind words, and thanks for your order. DHL are very good at getting things to N. Ireland on a next day we tend to find unlike most other couriers anything outside of Belfast is usually on a 2 day lead time.

Again thanks for the order always appreciated
3D Broadcast Ltd

Review by confirmed purchaser

Ver Satisfied

Pleased with service.

Reply from 3D Broadcast Ltd

Thanks glad we could have been of service.
3D Broadcast Ltd

Review by confirmed purchaser

Lack of postal options

Would like more postal options. £18 is too much if you don't need an item next day.
This would definitely make me shop around in before ordering in future.
Would like more transparency with stock. If it's not in stock , why say it is on the website?
Other than these points I was pleased with the quick turnaround.

Reply from 3D Broadcast Ltd

Unfortunately I see you have not left a name so I have no idea who you are! but if you are the gentleman that rang asking us about postal options I did tell you that as we are at Pinewood Studios we do not have a postal service that will allow that option and it is our company policy only to send items out by a secure delivery service due to the nature of the goods we sell. The item you required was obscure and yes was not in stock with us at 3D Broadcast at the time of your order, but I did manage to secure the item from another dealer and yes you did get the goods the very next morning. Yes I understand that the company we used sent the goods out to you by the post, I could have just got the goods from Sony direct and waited for the 4-5 day lead time quoted by Sony and had the goods sent here and then sent them out to you by our secure methods and you wold have not them complained about the delivery price, I thought the best option was to get the goods out to you as soon as possible and for your information I was charged £12 ex vat by the other company for delivery too. I guess this is one of those you are damned if you do and damned if you don't occasions

Thanks for the order and I am sorry you feel our delivery options are high, I can also tell you we make no money form shipping as we do charge a flat fee and that is if you purchase 1 or 100 items it all goes out at the £15 ex vat fee
3D Broadcast Ltd

Review by confirmed purchaser

Perfect.

DelIvery time was spot on. I received emails updating me on the whole delivery process. I would highly recommend this site, and I will be buying from here again in the future.

3D Broadcast Ltd

Review by confirmed purchaser

Outstanding Company

I was looking to buy a Canon XF305 camcorder for my daughters 21st birthday present. I’m not a company with a huge budget just a dad with some hard earned savings so it was important to find a company I could trust. My daughter had worked at Pinewood studios and noticed 3D Broadcast Ltd so I run some checks and decided to buy from them. It was easy to set up an account and I placed the ordered. I had a couple of calls from Paul Raeburn who informed me that the camera would be with me on Tuesday and it was. Great company to deal with, great communication, all in all 5 stars. Start saving again so I can order some more equipment from 3D Broadcast. Good job Paul

Reply from 3D Broadcast Ltd

Thanks for the kind words glad we could have been of held and I hope your daughter gets great use out of her 21st birthday present
3D Broadcast Ltd

Review by confirmed purchaser

great customer service

I was very impressed with Paul's communications throughout, constantly updating me on progress, and I mean personally not just through automated messages.

3D Broadcast Ltd

Review by confirmed purchaser

great price great to deal with A1

prompt answering phone, always very helpful delivery very prompt...

Reply from 3D Broadcast Ltd

Thanks a lot glad we could of been of help, Thanks
3D Broadcast Ltd

Review by confirmed purchaser

Highly recommend

I bought new camcorder from 3D Broadcast and i would really recommend them.Simple ordering process,fast delivery and excellent customer services! Plus it was first store where my camcorder was available in stock.

Reply from 3D Broadcast Ltd

Thanks for the great feedback hope you enjoy the camera, cheers
3D Broadcast Ltd

Review by confirmed purchaser

They supplied the kit, communicated well, job done.

Good prices, straight forward web ordering.

3D Broadcast Ltd

Review by confirmed purchaser

“A shining example of excellent service!”

Ordered an Alphatron EVF from 3D Broadcast, and I must they are absolutely first rate in terms of the customer service and communication. Delivery was speedy and the Alphatron was well packet and in perfect working order. Wouldn't hesitate to recommend them to anyone.

Thanks Paul

3D Broadcast Ltd

Review by confirmed purchaser

Excellent Service-highly recommended

Product ordered on Tuesday and received the following day. Communication was outstanding and product arrived well packaged. Would recommend this company to anyone.

Reply from 3D Broadcast Ltd

Hi thanks for the positive review always nice to come in on a Monday morning and see such a nice comment, thanks again for the order much appreciated
3D Broadcast Ltd

Review by confirmed purchaser

A trusted partner that keeps promises.

I fully recommend 3D Broadcast to you. Their service has a personal and friendly touch. Got a call from one of the staff to ascertain that my choice of order is the right one to meet my need. It was indeed reassuring. I was told when to expect my order the day I placed my order and indeed it got to me before noon the next working day. Their prices were pocket friendly too. What more can you ask for?

Reply from 3D Broadcast Ltd

Dele, thanks for the kind words, I am glad we were able to help and once again thanks for the order, much appreciate
3D Broadcast Ltd

Review by confirmed purchaser

Excellent Customer Service

Rang up to find out about a product and whether they had the sizes I wanted in stock.
Man told me he would speak to the supplier and phoned back promptly with the information I was after.

3D Broadcast Ltd

Review by confirmed purchaser

Fast, Friendly, Professional Service

I was really pleased by the level of service provided by 3D Broadcast, a very friendly personal service that is so rare these days, especially with online stores. Not only was the service great but the prices were too and they are now the supplier I would automatically go to first next time around. I wish more companies were like 3D Broadcast.

Reply from 3D Broadcast Ltd

Kieron, Thanks for the kind words, we are glad we could have been of service and we really do appreciate your business as we know it is a competitive market out their.
3D Broadcast Ltd

Review by confirmed purchaser

Good experience

Website easy to navigate, really competitive pricing and excellent fast delivery - a great experience all round.

Reply from 3D Broadcast Ltd

Thanks we appreciate the positive feedback from all our customers and thanks for the business
3D Broadcast Ltd

Review by confirmed purchaser

Great service and good prices!

One of the only online retailers to have the item I wanted in stock. Good price and next day delivery.

Reply from 3D Broadcast Ltd

Thanks for your positive feed back
3D Broadcast Ltd

Review by confirmed purchaser

Very Quick Delivery

Ordered a Blackmagic Hyperdeck, really easy website & payment, communication was really good with prompt emails conforming the order & delivery with a SMS option aswell.

Reply from 3D Broadcast Ltd

Hi Nadeem, Thanks for the positive review, we are glad to be of service and thank you very much for the opportunity to supply the goods to you we really do appreciate it. Cheers
3D Broadcast Ltd

Review by confirmed purchaser

Fully recommended

I've had some dodgy experiences with professional AV retailers in the past and it's the last thing you need when spending a lot of money and earning your living from the equipment. 3D Broadcast were always willing to chat and help me out if I had any problems, and were very professional and patient.

Reply from 3D Broadcast Ltd

Many Thanks, glad we could help you, we don't always get it right but we do try to

Once again thanks for the business, Cheers
3D Broadcast Ltd

Review by confirmed purchaser

Very easy and helpful to deal with. Excellent customer service!

I would definately recommend buying from these guys.

Reply from 3D Broadcast Ltd

Many Happy returns and thanks for the review we do appreciate it
3D Broadcast Ltd

Review by confirmed purchaser

Excellent service

Very good service . Excellent knowledge of product and great service over the phone
Goods arrived within 24hrs Very pleased and would recommend 3d Broadcast ltd.

Reply from 3D Broadcast Ltd

Thanks for the Review, have a very Happy New Year and thanks for the business we really do appreciate it.
3D Broadcast Ltd

Review by confirmed purchaser

Personalised service, speedy delivery, can't fault them.

Personalised service, speedy delivery, can't fault them.

3D Broadcast Ltd

Review by confirmed purchaser

Best price available! Very fast delivery!

Thank you for an easy transaction.

3D Broadcast Ltd

Review by confirmed purchaser

What it says on the box

This was the only place I found ( easily ) with the item I wanted and it was in stock. I requested a specific delivery date, that was confirmed at the time of order, and it turned up as specified. No hassle and progress emails along the way.

Reply from 3D Broadcast Ltd

Thanks Mark, hope you like the Miller tripod and thank you very much for the order it is appreciated.
3D Broadcast Ltd

Review by confirmed purchaser

1st class customer service

Paul from 3D Broadcast realised that the supplier of the part I wanted was near to his place of work. He immediately took time from his day to visit them to confirm availability of the item. The item was not is stock so he arranged for a demo item to be loaned to me - it arrived the next day. I cannot recommend them highly enough.

Reply from 3D Broadcast Ltd

Thanks Paul for the positive review, glad we could have been of service and once again thank for your order we do appreciate it.

Cheers
3D Broadcast Ltd

Review by confirmed purchaser

Fast & Efficient Service

Excellent company to deal with and very keen prices. Goods mailed direct from manufacturers stock next day and arrived before 10.30am. Can't ask for anything more ! Will buy there again.

Reply from 3D Broadcast Ltd

Hi Chris, thanks for the order and glad we could have been of assistance

Cheers
3D Broadcast Ltd

Review by confirmed purchaser

A benchmark company

This must be one of the first companies where their "in stock" status is actually true! I needed an EVF quickly, and not only did they have one of the best prices on the internet, their communication from purchase to delivery was faultless.

I thought the P&P wasn't cheap, but in terms of guaranteed next day for a working business it was well worth the money. I have paid less elsewhere and been waiting 3 or more days, whereas at 9am the next day UPS were banging on my door.

Very glad to have an account with them, and I plan to use them a great deal more in the future.

Reply from 3D Broadcast Ltd

Hi Steve,

Thanks for the great feedback and kind words, I would love to say that all orders go as smooth as yours, but that would just not be true. It is how we handle the ones that don't is the true measure.

Hope you get great use out of the EVF and once again thank you for your business we really do appreciate it.

Re the P&P costs we charge a flat fee so if you purchase 1 item or 20 items regardless the size of the parcel/parcels it is the same fee anywhere in mainland UK. Sometimes we make on the shipping but in most cases we loose out due to the volumetric size and numbers of boxes sent. It is also a secure delivery and not through the Post and lets face it we all know how unreliable that is at the moment.

Hope that helps to explain our costs a little more and once again a big thanks for the order.
3D Broadcast Ltd

Review by confirmed purchaser

Professional and efficient service

I placed my order on a Saturday evening paying with Pay Pal and chose next working day delivering. Around 9 am on Monday morning I got phone call from Paul Raeburn (Director) telling me that my address was not verified with Pay Pal so it was a security risk to send to. The solution; sort it with Pay Pal or alternate payment method. I went fo the later which was all processed cheerfull and efficiently. Paul told me the goods were in stock and would be with me the following day. Got the standard emails detail order status and then sure enough it arrived as stated. I just want to thank Paul and his team for their swift and highly professional manner. It felt like a breath of fresh air. Would use them again without question. Thanks Guys

Reply from 3D Broadcast Ltd

Thanks, sorry about the PayPal issue but glad we could help you and that you got the goods when you needed them, many thanks for your kind words.
3D Broadcast Ltd

Review by confirmed purchaser

Excellent

Beautiful device, serves our needs professionally well.

Reply from 3D Broadcast Ltd

Thanks Ahmad hope you get on well with the mixer, cheers
3D Broadcast Ltd

Review by confirmed purchaser

Hassle free purchase

I needed to buy a couple of drives for work. Your site was recommended by our 'data wrangler'. I asked for next day delivery, and you rang to say you could bring it that afternoon. Absolutely no hassle whatsoever. Much appreciated.

Reply from 3D Broadcast Ltd

Thanks Lyndsey for the feedback sometimes we are able to react very quickly on certain products and we were glad we could have been of help to you, once again thanks for the order we do appreciate it
3D Broadcast Ltd

Review by confirmed purchaser

Excellent service

Ordered online, and when there were problems I got a phone call from 3D Broadcast straight away to sort it out for me. Very impressed with the personal service that I received. Would order from 3D again without hesitatation.

Reply from 3D Broadcast Ltd

Hi Thanks for the review sorry for the delay in getting the goods to you and your understanding, once again thanks for the feedback we do appreciate it.
3D Broadcast Ltd

Review by confirmed purchaser

Great!

The service was impeccable, they appreciated my business and return I appreciated their service. Although their prices are a little more expensive.

Reply from 3D Broadcast Ltd

Hi Christopher, Thanks for the positive feedback, we do try to be as competitive as possible on the web, it is a constant battle to try to do this and as you know if you search long and hard enough there is always somebody cheaper, but they are normally the ones that do not have the stock as you know with your search. The new Canon EF 24-70mm f/2.8L II USM is a very hard lens to get hold of and we were able to supply it to you the very next day. We do appreciate your feedback and will endeavor to be as competitive as possible. Once again thanks for the order and enjoy the lens it’s a lovely bit of kit
3D Broadcast Ltd

Review by confirmed purchaser

Excellent fast, friendly service.

3D Broadcast were helpful on the phone and our order was delivered the next day. Highly recommended.

Reply from 3D Broadcast Ltd

Thanks for the feedback glad we could help and thanks for the order
3D Broadcast Ltd

Review by confirmed purchaser

Superb service and price

Very fast response to my initial enquiry on Friday. I paid for the item on Monday, and the HD screen was delivered and in use on Tuesday by 11am.
Superb service and the price was great too.
Highly recommended company and will use them again for sure.

Reply from 3D Broadcast Ltd

Thanks, glad we could have been of service and you are extremely happy with the product. Thanks for the order
3D Broadcast Ltd

Review by confirmed purchaser

Good service and price but delay with shipping a boom pole

Ordered 3 items. 2 delivered fast! 3rd had to be shipped via other distributor who didn't ship the item - were they out of stock or did they forget? I had to enquire about the proposed delivery of this item and still a delay. A shame, otherwise great service. I've had a few experiences online recently (other suppliers) were I've ordered instock items only to be informed 'sorry we don't have the item/s in stock, delivery will be in 1 or 2 weeks'. It's very frustrating for the customer!

Reply from 3D Broadcast Ltd

We are sorry for the late delivery of the boom pole, we did inform you that this would be delayed. The unit had to come direct from Sennheiser UK who did send it direct to you to save time on the delay, when it comes to the Rycote products, Sennheiser do not keep a great deal of stock on their shelves, but we have since been informed by our rep this is in the process of changing and they (Sennheiser) intend to keep more Rycote products in stock so hopefully this will not cause such a long delay in the future
3D Broadcast Ltd

Review by confirmed purchaser

Delivered ahead of schedule

This was the first time I have used 3D Broadcast and I was impressed with both the service I received and their knowledge of the market. I would not hesitate to recommend them based on this one transaction.

Reply from 3D Broadcast Ltd

Thanks for feedback and the order, glad we could help
3D Broadcast Ltd

Review by confirmed purchaser

Excellent service, extremely knowledgeable!

I have not long ago pre-ordered the new Black Magic Cinema Camera from 3D Broadcast. There were a number of different companies which I could have chosen, but 3D Broadcast seemed to me, to be the most respected and highly regarded by a number of individuals to be one of the most professional around. Most notably that of the main distributor for the item that I am purchasing. Communication with the company has been brilliant! Nothing negative to mention at all.

Reply from 3D Broadcast Ltd

Thanks for the great review, as for the elusive Blackmagic Design Cinema Camera there is still no update on the delivery time but as soon as we know anymore we will of course keep you updated

Cheers