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Reply from 4bathrooms

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4bathrooms reviews

Good
8.8 out of 10

396 Trustpilot review(s)
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  • Reviews (396)
4bathrooms

Review by confirmed purchaser

Good prices need better customer service

Really good prices.the items I ordered seam a good quality. Paid for next day delivery and it arrived mid afrernoon. Some staff are much more helpful than others. Newer staff definitely need more training. Not too good at returning calls. Ive left a couple of messages with staff and no one returned my call.

4bathrooms

Review by confirmed purchaser

All good

Very happy with service, arrived quickly .

4bathrooms

Review by confirmed purchaser

Great products and prices on easy to use website

Visited company showroom in Darlaston to see items first. Friendly staff were helpful.
Ordered everything online from home. Easy to use website with good descriptions. Goods delivered promptly. Well packed. Haven't fitted bathroom yet but envisage no probs. Definitely use again

4bathrooms

Review by confirmed purchaser

My concerns were unjust.

Was concerned after spending (for Me) a large amount of money with 4bathrooms. Vanity units, toilet, Sink, Bath and screens. My concerns were unjust, received a telephone call 2 days after order to arrange delivery. Items are good quality however had to go to local diy shop to purchase new rubber seals for the concealed toilet cistern as those supplied were hard and impossible to use. Overall would use again.

4bathrooms

Review by confirmed purchaser

wasnt impressed with service

i was told by customer services that i would be contacted within an hour before arrival of my order, i was not, When my order arrived the driver who delivered ti on apallett left it outside my gate on pavement...i am a single person and had get friends in to dismantle the pallett and carry items in seperatley..this should of been something that
your are told about when placing an order... ot impressed

Reply from 4bathrooms

Hi Mrs Smith,

The delivery driver should have called when he was en-route using the telephone number provided during checkout, we will investigate why this has not been the case.

All our deliveries are to the first external door of the property only as the delivery driver is not insured to enter your property. This is inline with the shipping policy of most online retailers - especially when orders involve large or heavy items. As per our terms & conditions (http://www.4bathrooms.co.uk/index.php/terms-and-conditions):

3.5: As soon as you have accepted delivery of and signed for the goods you accept full responsibility for them. Our drivers are authorised to deliver goods to the address listed on the order only. Note that delivery is to the first exterior door of the property only. Goods will not be delivered without a signature unless this has been authorised by the person named on the order in advance. If prior authorisation has been given to deliver the goods without a signature the goods become the responsibility of the person named on the order at the point of delivery as if the goods had been signed for.

Regards,

4bathrooms.
4bathrooms

Review by confirmed purchaser

Efficient and effective!

I chose 4bathrooms because they had the exact product I wanted at a very attractive price.

I ordered the product from 4bathrooms and it was delivered as promised.

I would definitely use them again!

4bathrooms

Review by confirmed purchaser

Great door

Very good shower door and finished off our bathroom perfectly !

4bathrooms

Review by confirmed purchaser

Top Class

Would not hesitate to buy from this company. Goods arrived in a couple of days. Delivery company phoned to confirm delivery day but driver didn't phone to confirm time on day of delivery as he should have. POSSIBLY CAN'T READ AS IT WAS STATED TO PHONE ON THE DELIVERY NOTE

4bathrooms

Review by confirmed purchaser

Great Servicve

Just a small order this time but good value, speedy dispatch and delivery. No complaints!

4bathrooms

Review by confirmed purchaser

quality products, quality service.

Very good website, lots of great products, very good prices. Delivered within said time limit.

4bathrooms

Review by confirmed purchaser

Very good service

Would definitely use again and tell all my friends how professional there service was

4bathrooms

Review by confirmed purchaser

value for money

Products more than a 3rd off store prices good quality products very helpful when dealing with customer services

4bathrooms

Review by confirmed purchaser

Looks good but connecting toilet IS A NIGHTMARE!!

Really sorry to say this but it looks the part but we are having terrible trouble connecting the toilet without it leaking!! We have bought 2 other pipes and still no joy! We've e now been trying to fix the problem for almost 48 hours!!! And we've had three different people try to connect it up!! So, so disappointed with it all now! :(((

Reply from 4bathrooms

Hi Mr. Simmonds,

All our back to wall pans can be connected with a standard flexi pan connector, have you sent an email to support@4bathrooms.co.uk requesting assistance? Our support staff will usually answer all support requests by the end of the next working day.

If you have not done so already please send an email to support@4bathrooms.co.uk detailing how you require the pan to be connected and one of our support staff will respond with a suggested solution or a request for further information if necessary. It may be helpful if you can attach photographs of the location you intend to install the pan.

We look forward to hearing from you.

Regards,

4bathrooms.
4bathrooms

Review by confirmed purchaser

fantastic products and service

Delivery was prompt. Products were of exceptional quality will be ordering more

4bathrooms

Review by confirmed purchaser

Good product difficulty with placing order

The sagepay page wouldn't autofill the address as it should therefore the transaction just would not go through. I wantedto place order for next day but missed cut off. When I spke to the company on the phone they said they couldnt take the order over the pbone because of security issues and tbat she would call me the next day by 11am to confirm my order. I didnt receive a call and placed the order regardless at 12.30pm paid for next day delivery via paypal as sage still not working. Goods arrived two days later despite the extra £10 i paid. The item was as described and delivered in good condition. If I hadnt needed a 75cm unit I probably would have bought from elsewhere.

Reply from 4bathrooms

Hi Mr. Mazal,

The SagePay checkout screen will automatically use the same details entered as the billing address during checkout, this being the reason we ask they match the cardholder's during checkout.

Please accept my apologies for any difficulties you have experienced with our telephone support. We generally cannot take orders over the telephone due to credit card security measures, this helps to ensure the security of our customer's details. Please send an email to support@4bathrooms.co.uk with details of any issues you have had with any of our support staff and I will look into the matter further.

As a gesture of goodwill we will refund the extra £10 you paid for overnight delivery and I will also investigate the reasons for your delivery being delayed.

Regards,

4bathrooms.
4bathrooms

Review by confirmed purchaser

Excellent 4Bathrooms Service - Disgusting 3rd party delivery company (L T Baldwin Transport Ltd)

I had a great experience with 4Bathrooms and people on the phone were very helpful in fulfilling my order and advising about different things. I got my measurements wrong first time, so, wrong item was delivered. After talking to people from 4bathrooms - problem has been sorted and new item dispatched. Thank you

HOWEVER - 3rd party contractors they use for deliver services - ABSOLUTELY DISGUSTING. Driver was rude, never followed agreed actions, unprofessional from all respects. I am harsh... I know... but just because delivery company I will never be ordering anything from 4Bathrooms. Sorry guys.

Regards,
Alex

Reply from 4bathrooms

Hi Alex,

We use a pallet network for shipping large or heavy items, delivery is always made by either a local courier or a haulage company belonging to the network. These are known as 'local hubs' and 4bathrooms has no direct contact with them.

I would like to apologise for the poor service you have received from your local hub and I can assure you we will be taking this issue up with the pallet network as a matter of priority. Please can you contact us with full details of the issues you have experienced as we will report any unprofessional or inappropriate conduct to the pallet network directly. As members of the pallet network, local hubs are expected to provide a professional and courteous service at all times and we have rarely experienced any problems with them.

Please email support@4bathrooms.co.uk or telephone 0844 8 222 444 and we will look into the matter further.

4bathrooms
4bathrooms

Review by confirmed purchaser

delivered on time in perfect order what more could you wish for

easy site to use and not ripped off with high delivery costs

4bathrooms

Review by confirmed purchaser

Quick service, excellent product

I ordered a new shower screen from 4bathrooms, it came really quickly and I am very impressed with the quality of the screen, I will order from them again and I have already shown my nieghbour who wants one too.

4bathrooms

Review by confirmed purchaser

great speedy service

Bargain bath suite good customer servicevand quick delivery x

4bathrooms

Review by confirmed purchaser

two products both with missing or damaged parts caused costly delay to my new bathroom installation

Would not buy from 4bathrooms again, ordered a shower and shower enclosure, both arrived quickly with speedy delivery but part damaged in enclosure (had to buy replacement myself) and part missing from shower (bad customer services from 4bathrooms, who said they would have to go to manufacturer and could take days/weeks to resolve). Resorted to buying another shower from B&Q (could not delay my bathroom installation and plumber that long!) and having to meet the cost of the P&P to return the item as well. Not impressed.

Reply from 4bathrooms

Hi there,

As per our terms and conditions and in compliance with The Distance Selling Regulations we will refund or replace any goods that arrived damaged, missing or incorrect - provided we are notified within 7 working days of receipt - at our own cost.

Unfortunately, unaware to us the manufacturer of the shower had shipped them missing a part. The delay was due to the replacement parts being shipped to us from outside the UK, the manufacturer having no UK stock available.

We also state in section 1.2 of our terms and conditions:

1.2: WE STRONGLY ADVISE OUR CUSTOMERS TO NEITHER SCHEDULE NOR COMMENCE INSTALLATION NOR ANY OTHER WORK UNTIL ALL GOODS HAVE ARRIVED AND BEEN CHECKED THOROUGHLY. 4bathrooms.co.uk will not accept liability for any costs, losses, damages or fees either incurred or accumulated, whether directly, indirectly or consequential, by any party as a result of incomplete, cancelled or delayed installation and/or fitting of goods.

This ensures we can resolve any issues with an order prior to any schedules or deadlines being agreed with fitters, plumbers etc.

I apologise for the issues with your order and I'm sorry you feel our customer services were not up to our usual standards. We do endeavour to resolve any issues in a timely manner as many of our reviews on here will attest.
4bathrooms

Review by confirmed purchaser

Great service with great prices

Excellent quality product at a great price with great service. Part of order damaged in transist but prompt replacement received. Highly recommended.

4bathrooms

Review by confirmed purchaser

Happy chappy with a new bathy

Very very impressed with 4bathrooms , checked out website picked bath which was almost half the price of the shop prices, ordered on line, very easy and straightforward, two days later got a phone call to say it was dispatched and delivered that day. What more can I say, outstanding service. Ordered a shower bath with screen, lovely.
Would definitely recommend and have to all my friends. Thank you 4bathrooms!

4bathrooms

Review by confirmed purchaser

excellent service and excellent product

Came in good condition with a little damage to the box but tis had no impact on the shower head I ordered. Very happy with service and would use the company again

4bathrooms

Review by confirmed purchaser

excellent product. top class service. highly recommend

Used a couple of times now great service with very good delivery and good quality products will use again when needed.

4bathrooms

Review by confirmed purchaser

Good value, quick delivery ... Happy Days!

We'd seen the toilet we wanted in a few places and this was as reasonable as any so give them a go. Placed order, received email confirmation and then delivery details a day or so later. Item arrived within time stated so can't grumble!
Thank you!

4bathrooms

Review by confirmed purchaser

great service

Great service and quality product

4bathrooms
4bathrooms

Review by confirmed purchaser

Great prices, products and delivery!

The products were well priced and are good quality. They arrived the next day as promised.

4bathrooms

Review by confirmed purchaser

geat service,quality and price

very happy with my combination vanity unit

4bathrooms

Review by confirmed purchaser

top quality

very good experience from start to finish. answered all my questions about bath specs and delivery. very good quality bath arrived secuerly packed and on time with a phone call the day before to say what time it would be delivered.

4bathrooms

Review by confirmed purchaser

Not started the installation yet but seemed a painless purchase

Saw them on line and was a little sceptical but I must say that the units I bought were very reasonably priced and delivered on time. I have not started the installation yet but everything seems fine with the quality. I would have no hesitation in recommending them to anyone.

4bathrooms

Review by confirmed purchaser

good service

i have my order on time every time, couple of time i had a faulty product due to transportation , they send me new product without any problem

4bathrooms

Review by confirmed purchaser

Most impressed with advice and service from 4Bathrooms

Ordered a tall boy cabinet from 4Bathrooms a while back and was so impressed when we re-furbished the bathroom we went back to this company. Having trawled hundreds of shops and web sites we choose 4Bathroomns as we trusted their products and their prices were out fo this world.Ordered on line and Thank God they were on the ball and noticed the units we had ordered were slightly smaller than the sink unit. They rang us and advised us and they were able to adjust the order to ensure all the units were the same depth. Order arrived within less than a week. We have not been able to unpack the items as yet as we are in the throes of preparing the bathroom, tiling etc. but feel sure all will be well. Most impressed with the service received so far and of course the price.

4bathrooms

Review by confirmed purchaser

A fantastic product at a fantastic price

I was very impressed by the quality of the product and the speed of the delivery service.

4bathrooms

Review by confirmed purchaser

im 4bathrooms 100 per cent

im so impressed with this company that ive placed a 2nd order with them i wanted a vanity unit 4 my bedroom and found 3 sites all with the exact same unit , sink, and taps 1st site £800. 2nd site about £650. and then 4bathrooms amazing £212. it was sent to me with in 5 working days my plumber fitted it 4 me and he said he could not have got me this quality unit 4 the price i payed the quality of it all is just amazing so all i can say to the 4bathrooms company is well done great product and service the bussiness .

4bathrooms

Fantastic service , quality and delivery was soo quick

we bought our suite after being quoted nearly 800 quid for a suite and i refused to pay that!! i seen this site and read some reviews i was very unsure about making such a big purchase online but took a leap and bought the full suite and it cost us nearly half the original quote we'd been given by another company for exactly the same suite !!! soo happy about our purchase , we got an overnight delivery and everything arrived in one piece except we were missing our cistern so i called the number on the web page and the lovely person on the other end arranged for one to be sent out we recieved it the next day !! could not ask for better price quality or service thank you !!!

Mr & Mrs Blanche from Glasgow

4bathrooms

Review by confirmed purchaser

found a good bethroom site

thank you for your very swift delivery , i am very pleased with the quality and service i would recomend your company to anyone once again thank you

George Thompson.

4bathrooms

Review by confirmed purchaser

Brilliant price service and communication

Would recommend to anyone/ super fast delivery

4bathrooms

Review by confirmed purchaser

Brilliant - would not hesitate to recommend to friends, the service was outstanding

We initially emailed customer services and asked a few questions to which Nettie replied immediately. Once we had decided what we actually needed it was order on Sunday 3rd March, we received a phonecall at 8.20am on the Monday morning double checking the order and it was amazingly delivered to FIFE, Scotland on the Tuesday at lunchtime. Brillaint service. Thank you

4bathrooms

Review by confirmed purchaser

Very good product & service

Done exactly what they said they would do, when they said they would do it. Delivery on time. Product very good